Telefonica Modem Problem
 

For the last week or so I have been having intermittent problems connecting to the internet with what I presume is a problem with my modem. Of course it may not be, so this is what I keep receiving when I can´t connect. It is either all three messages or one of them.

Conexion de area local doesn´t have a valid IP configuration.

Connection between access point, router or cable modem and internet is broken.

Default gateway not available.

I keep switching the battery on the modem off and on and sometimes that fixes it. Have checked all the leads and they are okay.

Now do I have to pay 56 euros for a new modem?

Re: Telefonica Modem Problem
 

hi, I had a problem with my modem & to reset it there's a little hole on the back, you need a pin or hair pin to push in, hold for a few secs & the modem is reset.

You'll need the original password so be warned, that's all the telefonica man did when he came, I was watching.

Re: Telefonica Modem Problem
 

Found the hole but don´t have any password.:thumbdown:

Re: Telefonica Modem Problem
 

the password for router was in the letter Telefonica sent you with the pack, if lost, just call them to get it reset, or a reminder.

My problem was I lost the password so TF came round & reset the box by inserting in the hole, then he phoned TF for the password.

Don't reset Modem unless you have the password.

Good luck.

Re: Telefonica Modem Problem
 

God I hate phoning Telefonica. Plus it was a secondhand one as well.

Re: Telefonica Modem Problem
 

The password on my telefonica router is on a label on the router.

Re: Telefonica Modem Problem
 

I have two labels on mine but wouldn´t know which was the password.

Re: Telefonica Modem Problem
 

If you reset it back to factory settings by holding in the reset button you will need to completely reconfigure it.

If it came with a CD it might be quite easy, otherwise you will have to set it up manually and it's not just a password.

The router will have a username and password which is usually admin and admin or 1234 and 1234.

The telefonica username is adslppp@telefonicanetpa and the password is adssppp

It should be set up as Connection Type PPPoELLC, MTU 1492, VPI 8, VCI 32

The password on the label is the security password for WiFi and the router name (SSID). These will both be removed when you reset using the button.

Best of luck!

Re: Telefonica Modem Problem
 

We have had exactly the same problem twice now. A year ago our modem packed up completely so we called Telefonica on 1004 and they said they didn't deal with technical problems only billing so gave us a different, local number to call.

I called that and the engineer got me to switch the modem off and on again and then to push a paperclip into the reset hole. There was no mention of a password. None of this worked so, much to my amazement he came round the same day and fitted a new modem - no charge!

This worked just fine until about 3 weeks ago when we kept losing internet access intermittently. Last week after it had been off for 24 hours I called Telefonica again, this time on 1002 as we had lost the local number and the phone book says 1002 is for technical problems. Went through the whole rest process as before and of course it didn't work as we had been trying it already. Once more an engineer came out but this time when he arrived he threw up his hands in horror and said he was a line engineer not an ADSL engineer. He tested the line, said he couldn't find a problem and we would now have to be billed for calling 1002 when we should have called 1004. I explained that I had said it was an ADSL problem but was not helped by the fact that while he was here we had no problem getting a connection.

10 minutes after he left it stopped working again. However, this appears to be because he was fiddling with the connections in the street. The next morning when we took our dogs out, we found a telefonica leaflet and an empty packet with a couple of screws in it, so it looks like he fitted a new connector or something. Guess what - the modem seems to be working again :thumbup:

So I don't know if we will get billed or not, but I do think it is worth called Tefefonica even though dealing with them is like getting teeth pulled.

Best of luck.

PS I should perhaps have said that we don't have wifi - don't know if that makes a difference.

Re: Telefonica Modem Problem
 

If you keep getting intermittent loss of ADSL connection then sometimes just rebooting the router by turning it on and off may help.

You have to remember that copper telephone cables and connections were never designed to carry digital signals. Voice signals will scrape through a bad line but digital traffic will just stop dead in its tracks.

It's pointless getting involved with the ADSL support people if it's a line problem. The best option is to complain on 1002 about noise on the line occasionally and with a bit of luck they will send someone out to fiddle with all the connections and the problem may go away.

I had connection problems caused by strong winds making the overhead cables short out. Eventually they changed the whole line for about 500 metres and I haven't lost a connection since.

Re: Telefonica Modem Problem
 

Sorry to sound pedantic but the password is adslppp

Re: Telefonica Modem Problem
 

Thanks guys, don´t think I am going to try and re-set it unless it goes completely when I won´t have lost anything. They are completely rubbish though. This is when I find that I act completely differently than I would if back in the UK. In the UK I would have been on the phone really moaning here I act pleadingly, however, I still don´t get a result.

Re: Telefonica Modem Problem
 

No problem - it was my typo!

Re: Telefonica Modem Problem
 

Hi. Just a thought. Telefonica often set the password to 1234 for you to change later

Re: Telefonica Modem Problem
 

There are three passwords involved in setting up the router from scratch.

The router password could be 1234 or admin as I posted earlier. This is not set up by Telefonica - it is set by the router manufacturer.

The next password is to access the Telefonica ADSL system and that is adslppp.

The final password is the (optional) WiFi password which is now usually set by Telefonica when they supply the router and is a long alphanumeric password printed onto the label under the router.

Routers bought in a store will not have either of the last two passwords which the user has to enter in the setup of the router.