Telefonica gets the Red Card!
 

I've had enough of these cabrones....I think Peter Finch said it best with "I'm mad as hell and I'm not going to take it anymore". :mad:

After enduring months of terrible line speeds, considerable downtime, and complete and utter stupidity from these jobsworth dickheads at Telefonica, I'm now in the process of switching to another company (Midas Telecom) for my ADSL. A couple of my customers use them and are very happy with the service....so what did I have to lose?

This was a last resort because inevitably it's going to mean a lapse in internet connectivity somewhere in the process. But it had got to the point where it had become virtually unuseable so I had no other option.

However, I'm making arrangements to site my PC elsewhere when the downtime kicks in, so business isn't disrupted. And downtime could happen quite soon cos the deactivation has already been sent to Telefonica!

The final straw for me today, after numerous dumbasses playing the "No Entiendo" charade (where they completely understand you, but can't or won't give you an answer)....was when some peon told me that even though I'm paying for 1024kb connection, 150kb or less is acceptable because I live in a rural town. You know the score....feed the guiris a crock of shite and expect us to believe it.

I was playing Telefonica €39.99 a month for a 1mb/1024kb connection which, over the course of 2 years, had dwindled down to 150kb. For the same money I'm getting a 4mb connection from Midas.

Anyway, I'll keep you guys posted on how this switchover to Midas goes, cos I'm pretty sure that I'm not the only one who has had to tolerate the total stupidity and couldn't give a toss attitude of Telefonica!

Re: Telefonica gets the Red Card!
 

Every time I say I luv them on here my speed goes up for free. ;-))

Don`t Midas use Telefonicas lines then ?

Re: Telefonica gets the Red Card!
 

Same as in the UK jdr....where the others are using BT lines. Normal practice.
But the difference is the contention ratio on those lines.

Re: Telefonica gets the Red Card!
 

Right.
I began with 512 and slowly it going up all the time, a bit lower tonight though, all those bloody Midas people using the line. ;-)

http://www.speedtest.net/result/230883853.png

Re: Telefonica gets the Red Card!
 

It may be the same practice but here in Spain the market for telecommunications is not so freed up as the U.K. So if there is a problem Telefonica will be the ones to repair the line. So you could end up waiting the same amount of time or longer because there is another company to deal with. Midas will promise you a speed but again it will depend on Telefonica.

Hopefully all goes well. How long before Telefonica release the line? When we changed from Wanadoo they quoted 6 months!:mad:

Re: Telefonica gets the Red Card!
 

Telefonica had their ass busted (in the same way BT did many years ago) for failing to release lines and adopting illegal business practices to retain the monopoly.
The scenario here is the same as the UK back in 2001....so I've played this game before with BT.
They're on thin ice if they try blocking it.....after all, the whole scenario is now being played out in real time in front of the whole world! Their business practices are being scrutinised at government and EU level....so in the event of a line problem in the future, they'll respond a lot quicker to a corporate fault notification than a domestic end user.

Re: Telefonica gets the Red Card!
 

Look at this crap jdr!

http://www.speedtest.net/result/230906311.png

And by last weekend's standards it's an improvement.

Re: Telefonica gets the Red Card!
 

In their FAQ`s which must be unchanged for about 4 years, they talk about 512 to 2000 service and not being able to run a website on it ?
Maybe a new design job for you. ;-))

Re: Telefonica gets the Red Card!
 

That`s half a dialup speed. ;-((
But the ping not far behind mine on speed.

Re: Telefonica gets the Red Card!
 

I spoke to soon! One post on here and it's plummeted back down!

http://www.speedtest.net/result/230910444.png

Re: Telefonica gets the Red Card!
 

Mines 438 / 107 on a 512 rural with TF

Ive been thinking of going with Europa who do 1Mb for €33.50

http://britishexpats.com/forum/<a hr.../230921921.png[/IMG]

Re: Telefonica gets the Red Card!
 

Doing a bit of research on the Net and I found THIS!

Telefónica Trickery

When you have downloaded more than 20 GB in a single month, Telefónica will automatically reduce the speed of your ADSL connection by 75%, back to 256Kbs in other words. The revelation came on the website www.adslzone.net where a Telefónica spokesman insisted that 90% of clients never use that much bandwidth – it’s about the same as five DVD disks. A company source is quoted as saying ‘To say 20 Gigas or without limit, is practically saying the same thing’. Really?

The slower speed avoids Telefónica having to declare that there is a limit on the download; there is no limit as such, only that things will slow down when you cross the 20 GB level.

Not being up front about that detail, even if it only effects 10% of users, does Telefónica no favours, and the Spanish Association of Internet Users has already said it will start legal action against the company for misleading advertising.

Re: Telefonica gets the Red Card!
 

have not the service providers in the UK done a similar thing. OFCOM has tried to stop the practice but it seemingly goes on.
Has Spain got an OFCOM or equivalent?
Our speed is not so bad...thanks for the link
http://www.speedtest.net/result/231073311.png


We are in the campo too, some 8km away from the exchange. Technicians say in that we should not have ADSL, because of the distance.

Re: Telefonica gets the Red Card!
 

Don´t know about the gutter end of the UK ISP market....I never used them!
But the likes of the serious companies like Demon, Bulldog, Pipex etc who are not catering for the mongs....no!
And even if some of them did, it's still illegal! For example, if you take out a Sky viewing card there's no stipulation as to how many programs you can watch, or for how many hours you can watch it.....it's unlimited.
And Telefonica actually use the word "unlimited"......not the phrase "20gb bandwidth limit". If they're moving the goalposts in the T&C's they need to notify customers accordingly, not just do it. And then when you complain tell you to ring a premium rate line to fob you off.
It's illegal, unethical, and frankly it's a completely fraudulent business practice.
Somebody should be prosecuted in a criminal court for this, and compensation paid to all those like me who've been cheated.

Re: Telefonica gets the Red Card!
 

8km should be fine. We can't even *get* a phone line where we are... Download speed is OK, but upload... hmm...

http://www.speedtest.net/result/231136891.png