Does anyone know how to speak to Telefonica in English. I rang 1004, as told to do so by my neighbours, but I just keep getting a Spanish recorded message. My Spanish is pretty basic to say the least. I have posted on other expat forums, but so far no replies.

The recorded message asks you to outline your problem so they can connect you to the right department.

If you say clearly "english" at the recorded message, it'll connect you with someone who speaks english. The chances of that person actually knowing the answer to your query appears remote, but at least they can tell you that in english.

Yes tell it Puedo hablar en Inglés or more simply just say English. In a minute an English speaking operator comes along. Interestingly, not necessarily a Spanish speaker.

You can also press 1 after the second sentance, that puts you through to a real person who you can ask to put you through to the english department.

If it is anything to do with ADSL problems you almost have to threaten to move away from their service to get them to do anything, as you are supposed to speak to the Madrid office for ADSL

Try this number:

917 073921

Unlike 1004 it is not free but should get you an English speaking operator far more quickly.

spanish or english.Usualy Its like talking to a brick wall.

I think, like anything else, it depends on the operator. If you are getting nowhere hang up and try again. The chances of getting the same operator (at least in Spanish) are pretty remote.

I'm pretty sure that's not actually telefonica

It is listed on Telefónica's web site.

really?

perhaps it's not the one I was thinking of then


there was a number a few years ago that everyone thought was actually telefonica, but wasn't

some people had problems ordering lines through them - I don't think it was a scam - just not clear that it wasn't actually telefonica you were dealing with


I'm sure they were called Telefonica In English though


had a look at the telefonicaonline site - where is the number you gave?

edit - found it -

Yes, Telefoníca in English is based in Benalmádena with a 902 number and is nothing whatsoever to do with the real Telefónica. To be avoided at all costs!

See here for the Telefónica page showing the number.

It is actually preceded by 0034 because it is intended for people outside of Spain who are unable to use 1004. (Who said Telefónica is all bad?)

ah - you heard about them too

There is a big thread on here about them. ;-)

so that's where I heard of it

If you just hang on, the eventually it will go through to a real person, maybe not the first time, but just keep trying. I've always seemed to eventually get through and sort things out... but... a couple of times I've used an interpeter, he has always managed to get action from them.