Small claims courts in Spain?
Jul 19th 2008, 9:27 am
#1
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Small claims courts in Spain?
I wish to make a claim agaist a garage here in Spain for their mistakes which ammounted to me being unjustly charged an additional 200,00 euro on top of repairs,:curse:
Anyone done this? how do you go about it? is it worth it?
Rgds
Rotor
Anyone done this? how do you go about it? is it worth it?
Rgds
Rotor
Jul 19th 2008, 9:48 am
#2
Structural Surveyor
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Location: Sevilla/Cordoba border
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Re: Small claims courts in Spain?
Have you exhausted all other routes first? eg hoja de reclamaciones?
Jul 19th 2008, 10:54 am
#4
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Location: Sevilla/Cordoba border
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Re: Small claims courts in Spain?
The first step if you have a complaint is to request the complaints "book" at the establishment. You fill in a complaint form (hoja de reclamaciones). The establishment has a space to add their own comments. This is a triplicate form - the original (white) goes to the local consumers office, you keep the green and the establishment keeps the pink copy. If, within a reasonable amount of time (1 month I think) the matter has not been resolved you then can take your issue to the Oficina Municipal de Información al Consumidor (OMIC) which every town hall has (sometimes on a part time basis).
Jul 19th 2008, 1:27 pm
#5
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Re: Small claims courts in Spain?
you can rent the Irish lads and we go down sort it out for you , will give you momeys worth 
Aug 24th 2008, 7:26 am
#8
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Re: Small claims courts in Spain?
The first step if you have a complaint is to request the complaints "book" at the establishment. You fill in a complaint form (hoja de reclamaciones). The establishment has a space to add their own comments. This is a triplicate form - the original (white) goes to the local consumers office, you keep the green and the establishment keeps the pink copy. If, within a reasonable amount of time (1 month I think) the matter has not been resolved you then can take your issue to the Oficina Municipal de Información al Consumidor (OMIC) which every town hall has (sometimes on a part time basis).
Aug 24th 2008, 9:15 am
#9
Joined: May 2006
Location: Galicia
Posts: 3,140
Re: Small claims courts in Spain?
I bet that Fred will be able to answer fully on this one.
But we can fill in a few points. All of this information has been gained from our gestoriar. Every business in Spain should hold hoja de reclamacions. And every customer should be allowed access to your forms if there is a problem. If not they can write a letter to the Junta (we think) and start the procedure that way. If you do not have the forms or you do not allow the complainant to use them you could end up with a fine. It may not stand you in good stead if the complaint is looked into either.
So maybe you should talk to your gestoriar too and find out what to do.
But we can fill in a few points. All of this information has been gained from our gestoriar. Every business in Spain should hold hoja de reclamacions. And every customer should be allowed access to your forms if there is a problem. If not they can write a letter to the Junta (we think) and start the procedure that way. If you do not have the forms or you do not allow the complainant to use them you could end up with a fine. It may not stand you in good stead if the complaint is looked into either.
So maybe you should talk to your gestoriar too and find out what to do.
Aug 24th 2008, 5:16 pm
#10
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Re: Small claims courts in Spain?
thanks for your reply as im new here i dont know who fred is anyone who think they can help me or direct me to website ect please respond thank you mojo
Aug 24th 2008, 6:19 pm
#11
Structural Surveyor
Joined: Mar 2006
Location: Sevilla/Cordoba border
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Re: Small claims courts in Spain?
