SKY cards!
 

I went onto the discovery channel yesterday and seen a message that there is now £1 more to pay on the monthly subscription and that the discovery channel cannot now be received without this payment, it also appears on the history channel and some others I flicked through.

I contacted the people who installed the system a couple of years back and they tell me that I need to have a new card which will probably cost quite a lot to get from the companies in the UK that supply these, they say have refused to get involved in this but will see if they can help me get the card without paying this extra change... they do not hold much hope, they suggest I get the bank to cancel the direct debit to SKY and try to get a card from the UK myself. What are the rest of you SKY users in Spain doing to get your new cards.... paying the £100 charge :eek: or do you have other arrangements?

Cheers

Re: SKY cards!
 

if you got your sky card via an agent and using the agents uk address then the agents have been putting the cards down to one package - so that you call your installer and stump up 100 - 150 euros A YEAR for the use of the agents UK address. there has been little or no notifiaction about this happening to cleints - especially from installers who should have heard about this happening around october last year - thats when i started to know about it!

you may find you have 1 package only - something like the music package only - which is what one agent does when they require payment.

you should not need a new card - just need to pay the yearly fee to the agent - who the installer should know unless they are totally inept! - and make sure the funds are in your bank account each year for the agent to collect - and upon the first payment your all of sky channels should be back.

if you do not want to pay the yearly fee there are two options:

1) cancel the DD and get a new card from your installers who should be able to set it up using your UK address...and they should be able to get the card activated for you - all for a one off fee of about 100 - 150 euros.

2) cancel you DD and order a new card using your OWN UK ADDRESS - obviously getting a freind or family member in the UK to order it for you - and dont forget that they will also have to contact sky to get the card activated.

i always say to my cleints to use their own UK address and supply them with all of the sky accound details "just in case i get hit by a bus!"

Re: SKY cards!
 

Yes, I just have entertainment 6 pack.

Yes this is what the installer said is a bit of a rip off. SKY are charging me, at least they took the last payment but obviously the problem is not having the new card.

It was option 2 I did many years ago.... then when I decided to get SKY back in I just left it to the installer... I should have done it the way I did the first time around and as you suggest in (2).

Cheers

Re: SKY cards!
 

the sky packs are broken into 6 "mixes"...entertainment, music, news and events, lifestyle, documenataries and kids.
you may have had all six but now you may find you only have one...normally this has been the music channels only - MTV VH1 etc.

if you let this card run you will see that your next sky payment will be much lower...as you pay 1 month in advance for it...and you will see that it is for £17 per month or what ever it is with VAT reduction (16.99??lol)

this is what many people did and many also gave their installers a UK address but the installers "chose" not to use it.

you could always ask your installers to pass you uk address to their agent and get them to change it over and reinstate the 6 mixes...obviously they will charge a fee for doing so but it will mean that you get your viewing back ASAP, saves having to cancel DD's get new cards activate etc...but get it in writing from the installers..including any sky passwords DOBs mothers maiden names etc that you will need should you need to get access to the sky account.

Re: SKY cards!
 

I will wait until tomorrow and see what the installers come back to me with but I think the best way is to maybe just get my niece in the UK to call them and try and sort it out using the UK address and keeping the old contract.

Thanks

Re: SKY cards!
 

if you try to sort out the sky account on your existing card then you will need to know the uk address that the card is registered at, and / or the account password, and or the mothers maiden names on the account and or the DOB on the account...remember the agent wil have set all of this up with their details...

Re: SKY cards!
 

OK, I set up an account and tried to enter my card details that way thinking they might allow me to progress a little that way but the web page just didn't want to know, thanks.

Re: SKY cards!
 

web page ? com again and your in spain?

Re: SKY cards!
 

Yes, we get them in Spain also :D

Actually I don't know what you mean, I mean... I don't know what one of the several things you might be asking... sorry. :)

Re: SKY cards!
 

it may allow you to progress so far, but you will need all the details that the agent used to set up the card.....and this may be where you are failing..

if your neice is good at BS (and quick thinking) then call sky...

tip: late evenings / nights can be good as you have more chance of going thru to the scotish call centre who dont always go by the rules unlike the indian centre who follow all the procedures...

also AFAIK no you cannot set up a sky account using the web as they track your IP internet address and so can stop pople from outside the uk from setting up a sky card....

use a poxy or other IP hiding software / programme / loophole to access it if you must..

but, just for info, you can use setantas site to upgrade tho....

Re: SKY cards!
 

...their system will track the cards (probably instantly) and let then get used that way. Why would they stop a user with an IP address that points to another country when the person might just be in that country when they accessed the web account (which they allowed me to set up, it was when I entered the card number they didn't let me proceed) but then detect that several thousand cards are actually being used outside the UK but do not deactivate them, doesn't make sense... anyway as I say, I set up the account without a problem so the IP address isn't a problem.
:)

good tip about calling in the evening, thanks.

Re: SKY cards!
 

was this the sky card number??? in which case it is as i said that the details you are inputting are not matching up with the details supplied by the agent.

and some of them could be taxdodgers erm students who are there for the money and not always bothered about the rules....
i know of a few other tricks for the sky call centres but need to keep them to myself - i have to earn a living somehow!!!

Re: SKY cards!
 

When I entered the number it said the details where not correct, when I tried to enter it again a small alert showed in red, when I removed the second space the red alert went away but they wouldn't accept the number with or without spaces, didn't give the 3rd option a go as I didn't want to get my ip blocked although I am sure they would only do this for 15 minutes or so.

My card number is (3 digits)(space)(3 digits)(space)(3 digits) without the brackets.

Oh go on, just PM me and I won't tell...... :)

Re: SKY cards!
 

sky track calls , and think be tracking ip aswell dont foget if one think wrong sky computer system will not let you go on .... becareful inputting account INFO sorry used wiccle here for are system so we link to internet ,wiccle work for media companys

Re: SKY cards!
 

We get the same on our channels, we brought our sky contract here then let it run out so it just reverted to free stuff.
Maybe they have stopped your contract and still taking the money ?

Re: SKY cards!
 

i recently had a similar problem with a sky card i inherited with a property purchase, that i was paying for monthly, then it went dead. all the agents here were charging the 100-150€ set up fee, so under satandpc's advice, i ordered a new sky card from the uk, using my dads address. i rang them while i was back in the uk, told them i just wanted a new subscription card, as i'd bought the hardware 2nd hand, ordered my 4 package deal, and hey presto, new sky card in about 4-5 days. i was worreid about getting questioned like a crimm, but no worries.
ps- thanks again satpcguy :)

Re: SKY cards!
 

How did you activate the card?

Re: SKY cards!
 

put the card in my sky box when i got back to spain, rang a mate in the uk with my new sky membership details, and got him to ring sky to activate the card. working in 10 minutes.

Re: SKY cards!
 

Ah OK, I thought they had to be activated in the box they where used in within the UK... i.e. while connected to a phone line.

Thanks

Re: SKY cards!
 

no, when i ordered my new subscription, i gave them all the details of my box, serial number, make, model etc, and that seemed to satisfy them.
ask satpc for all the relevant infomation needed.
hope that helps
DD

Re: SKY cards!
 

Can i get Setanta sports only if i have a FTV card??? I don´t want a sky subsription. Setanta would be sufficient. I think you only need a card in the box to attatch Setanta.

Re: SKY cards!
 

hi
apols for not replying sooner...just got back from a day of realigning dishes due to the winds....

for sky box details got to services 4 , 5, (the menu option for system details). the key detail is serial number, but best to have everyth8ng to hand

sultana sprots: you can have a sub for them without any sky sub.
HOWEVER you may have to get them (setanta) to send you a new card as some FTV cards are not upgradeable....you can try it though...

Re: SKY cards!
 

Cheers :)

Re: SKY cards!
 

I'm sorry, but can i ask you silly question...
We moving to spain now with my boyfreind.. So should we take sky box and a card and it would work ? We also gona have englist tv with freewiev but i alredy read that this is not working in spain..

Re: SKY cards!
 

bring you box and sky card with you just make sure you bank account is top up so sky get payed , what part spain as dish size is diffrent any think for 80 cm up 3 meters in some part ,

freeveiw will work but pick up spanish channels so give me the post code i give listed in you area

jurdy

Re: SKY cards!
 

yes a sky box and card will work in spain..the only limit of channel reception is the dish size required....which depends on whereabouts you will be in spain...in the south you may even need somehting like a 2.4m dish...if you have a sky sub try and keep it going and have funds in the UK to keep it going...and see if you can change the address for the sky card to a friend or family members address - who preferably does not have sky - so you get new cards and important letters re the account - and saves you the cost of getting a new card sorted out when in spain.

you will not get the uk "freeview" in spain...but you can get the spanish version of freeview called TDT. it does not have UK TV channels, but does have many UK /US movies and series that are broadcast in their original english soundtrack.
go to TDT.es and input your postcode and confirm your town and see if TDT is available in your area.

UK "freeview" receivers do work in spain but have some limitations - they may not scan all the spanish frequencies and may not allow you to change the languages. buy you can get a TDT set top box from most shops these days.

hope this helps

Re: SKY cards!
 

03180 Torrevieja, not sure yet excatly about our house address.

Re: SKY cards!
 

Thank you.
How much is that dish and where can we get it there ? Like in a shop or is it possible to get like from second hand?

Re: SKY cards!
 

I have two sky accounts one I brought with me from the UK I had that one since Sky was born. I chop and change my packages during the opening and closing of the Football season and telephoned from Spain and have always been upgraded or downgraded whatever I needed to do. Reading on the digital spy forum.(just Google it will come up) Sky do not act on none UK calls because of the way their phone system it set up. They will of course cut you off if they know you are in Spain because you are in breach of the terms and conditions. There are over a million subscribers outside of the UK network and if they cut you all off overnight that is a tidy income to lose, But under film copyright law etc if they find out the individual will be cut off. The second account was obtained when I bought my HD box from a UK company. I again have chopped and changed that account which is done on my behalf by them via e-mail and I have never had a problem.They have been around since 1992.

http://www.digitalspy.co.uk/forums/s...ght=sky+abroad

Re: SKY cards!
 

Just to update... sky rep/answer person...

would not deal with the caller for anything that was not a new application for that person, they insisted on calling back.... then...

would not issue a new/replacement card if it was used in the household of another unit.

would not issue a new/replacement card for the unit used at another UK address as they said they need to know who the unit was bought from if second hand.

would not send a replacement card unless all the information and address related to what they have on record, would not set up the new/replacement card in another name than the caller as they had to speak to that person, or the caller would need to send a copy of 'power of attorney' to call on the other persons behalf.

If the person could not communicate on a phone because of any other problem then the whole thing would need to be dealt with disabilities department....

this just goes on and on.... 4 hours long and 7 different SKY operators.

think it will be Spanish TV from now on....

I can see why people become real criminals, seems like they have it easier :rofl:

Re: SKY cards!
 

i think your friend should have called sky and pretended to be you, rather than calling sky "on behalf of you"
and the pretent "you" orders a card for your friends own address..

like i said "if your neice is good at BS (and quick thinking) then call sky..."

Re: SKY cards!
 

tried that, only they could not confirm the address that was on record for the sky box...

Re: SKY cards!
 

hi
i have sent you a PM rather than discussing it here.
hope it helps.

Re: SKY cards!
 

Sorted, thanks Satandpcguy. :)

Re: SKY cards!
 

I have a very old Sky card which I use in a spare tv in the bedroom. What do you think of the idea of calling Sky and asking to re-activate this card as a subscription using a UK address and saying I had bought a sky plus box on ebay?

Re: SKY cards!
 

it MAY be possible, if you have all the details for the card (including the address the card was registered to) and the sky account that was used.

you should then be able to add a new bank account to it, and even change the address to another one - as long as you have the deatils to gain access tot he sky account.

you will also need all the details of the sky box that you want the card to be paired to - services 4 and 5 - system details...