Re: Santander - Kent County Council
 

If you believe that Banks claims of improved efficiency don't go hand in hand with increasingly crap service, then you're even more naive than I thought.

Less Staff = Worse customer service, not enough staff to properly deal with customer complaints to give you just one example.
Longer queues in branches waiting to be served just another.

Santander=Perfect Example.

I would hope there is some sign of improvement for everyones sake.
Surely it couldn't have got much worse.
The fact that they've had to pull out all the stops to stop the rot speaks for itself, oh and the desperate offers of free money to attract new customers.

Maybe they should dish it out to long suffering existing ones as compensation.

So finally there's one bank which you claim to be even worse.

Hardly a great commendation.

Re: Santander - Kent County Council
 

Dick - I've given links and quoted facts in my previous posts. In return you've resorted to tirades and the normal "Spain Bad UK good" I'd expect from others, not you. Not one of the many Santander critics on various talkboards over the last week or so have been able to quote financial facts that show Santander is a bad bank - it's all been panic-mongering and trying to link the bank to the troubled cajas in Spain. 90% of Santander's profits come from outside Spain btw. When the UK had to get a bail-out from the IMF in 1976 I don't remember the UK banks going under. I suppose that we live in a more edgy world, with updates, scares and rumours every 2 minutes on Twitter or Facebook.
But is there any serious commentator who disputes this statement? (It may lend strength to your argument if there is).
I'll leave my last word to Martin Lewis:
http://blog.moneysavingexpert.com/20...-really-think/

Re: Santander - Kent County Council
 

I've given you two links,.... just how many do you need ?

If you google santander bad service or worst bank there's literally hundreds of them, so I'm not going to clog up the whole page.

The proof of the pudding is in the eating and the massive volume of negative customer feedback speaks for itself, no matter what colour various journalists wish to paint it to make a story.

Customers generally speak as they find.
Journalists often have ulterior motives, but in any event the majority seem to agree with the punters.

Sometimes Steve you push the bounds of credibility trying to defend the indefensible.

I mean even with your rose tinted glasses, were you really conned by that first link you posted ?

How could anyone post a serious factual link on banks in todays troubled world of banking, without even a single mention of all the turmoil and concerns involved at present and expect to be taken seriously ?

Do you really think it's purely coincidence that it all slipped their minds whilst so deeply absorbed in painting their picture of everything that is sweetness and light ?

Please Steve, despite your obvious bias, I've always given you credit for much better than that.

Re: Santander - Kent County Council
 

As I stated in my previous post, you were quoting old links - my link showing improved service with Santander came from later in 2011. http://www.telegraph.co.uk/finance/p...A-figures.html If you have later evidence please supply it...

You are the one with obvious bias on this subject. You started off complaining about their service levels in the UK (which was obviously valid when they consolidated the UK banks that had gone belly-up)

But then when evidence emerges that they've improved dramatically their service you come out with
They can't win ! Comdemned if they continue with prior bad service, and condemned if they change things around.
You obviously have an entrenched viewpoint on this position. :thumbdown:

Re: Santander - Kent County Council
 

Please forgive me for my cynical opinion of Banks and of Santander in paticular.

I'm sure it was entirely unjustified and all those tens of thousands of complaints were simply down to unfair bias just like my own.

Re: Santander - Kent County Council
 

Re: Santander - Kent County Council
 

I'm afraid I agree with him, posting always in bold seems to me that you feel that is the only way your poat will get noticed, and that you feel a need to be noticed, I do agree, and as I can always read any 'interesting' post you may make in the future through the quotes done by others. You are now on ignore.

Re: Santander - Kent County Council
 

Posts in capitals denote shouting so I presume that bold print is the equivalent to ramming the point down peoples throat.

Rosemary

Re: Santander - Kent County Council
 

There you have it Mr Beast.

Nuff said I think, in view of other posters who have expressed similar opinions.

Now why not do the decent thing Sir ?

I'm sure it will be appreciated by all, and you never know, you might just reap some benefit yourself.

Re: Santander - Kent County Council
 

Obviously of low intelligence because he has since done it on another thread.

Now were's that ingnore button?

Re: Santander - Kent County Council
 

The Telegraph reports today that the FSA has told Santander they may not transfer capital from the UK to the parent

Re: Santander - Kent County Council
 

Interesting that they've had to remind them, as it's against present regulations as they already stand.
I wonder if they've already been trying it on ?

Quite a few ppl.nervous about Santander UK as well, but if it's operated as a seperate entity as it should be, then they should be safe, under the 85k mark anyway.

http://www.telegraph.co.uk/finance/p...thdrawals.html

“Furthermore, Santander operates under a subsidiary model. This means that Santander UK plc is completely autonomous from its Spanish parent company; raising its own funding to lend to consumers and companies in the UK."

The spokesman added: "This structure acts as a firewall to prevent problems within one part of the group spreading to other units in the event of financial difficulties. This means that money raised in the UK stays in the UK."

But many customers were taking to Twitter voice their concerns.

Re: Santander - Kent County Council
 

But does it stop Santander Spain transferring its bad loans to Santander UK so that the British taxpayer can in effect save the Spanish bank?

Re: Santander - Kent County Council
 

:eek::eek::eek:

Re: Santander - Kent County Council
 

To show all these ratings agencies and investment "experts" need to be taken with a huge pinch of salt:

Investment banks expects 50% rise in Santander stock value

http://www.thecorner.eu/2012/05/gold...antander-bbva/