vky

Hi- just wondering if someone can help me re my statutory rights in returning faulty goods here. I bought a DVD/ freeview player about a month ago from my local Carrefour- it was working fine until I unplugged everything when I went back to the UK for a couple of weeks. When I got back and tried to switch on the TV there was no picture- only sound and cannot get the DVD tray to open either on the console itself or via the remote control. I don't have my receipt- must have thrown it away (bugger) and paid for it in cash so don't have any pop. Can I return it to the store and get an exchange/ credit note?
Any help would be appreciated thanks!

Fred James

If you have no proof of purchase you have no chance of any sort of refund/exchange.

vky

Bugger. Had wondered if that was the case. Oh well- thanks!

Rosemary

As Concierges for the Spanish section of BE we would like to say hello and welcome.

BE is a very large expat website, so if you have problems finding your way around we have concierges who will try to direct you. The moderators for the Spanish forums are Mitzyboy and Fred James, moderators are there to ensure that the site runs smoothly within the rules of BE. Problems and complaints should always be addressed to a moderador who will look into the matter and deal with it efficiently and fairly. Our members who post in the Spain Forums are friendly and helpful with a wealth of knowledge of the issues of living in Spain. At the top of the page you will find a quirkily named thread called Free Beer which is full of important and useful information. Hope you enjoy your time participating in the forums.

Please let us know if you need any further help.

Rosemary and Graham

Fredbargate

Go and talk to them, the worst they can do is say no.
I find customer service at Carrefour differs greatly from store to store.
However I doubt they will exchange it but you may be able to get it repaired under warranty.