Praise for Telefonica
Sep 13th 2007, 6:28 am
#1
Concierge
Thread Starter
Joined: May 2006
Location: ex ex-pat, in Taunton
Posts: 27,205
Praise for Telefonica
we asked about having our number relocated to the new place when we moved, Telefonica (English speaking person) said 15 - 21 days, 22 days later, lo and behold, telephone disconnected at old house, and reconnected at new one, took about 20 minutes. All running perfectly, including ADSL. OK they were a day out, but that's Spain.
Sep 13th 2007, 7:23 am
#2
BE Forum Addict
Joined: Apr 2003
Location: Extremadura
Posts: 1,742
Re: Praise for Telefonica
Glad to hear it Mike 
I must say, we've has nothing but very good service from Telefonica so far.
How's life in your new place?
Are you all settled?
I must say, we've has nothing but very good service from Telefonica so far.
How's life in your new place?
Are you all settled?
Sep 13th 2007, 7:25 am
#3
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Joined: Oct 2006
Location: Benalmadena Pueblo Spain
Posts: 991
Re: Praise for Telefonica
We were cut off last week due to unpaid bill, although September paid, seems direct debit for August was not paid by bank, we went and sorted it out straight away that morning, and it was paid, telefonica said 72 hours to be re-connected, but by that evening we were back on! So praise from us also 
Sep 13th 2007, 9:06 am
#4
Forum Regular
Joined: Nov 2006
Location: Cadiz, then Chiclana
Posts: 49
Re: Praise for Telefonica
hmm....sort of agree, getting your business they are good at. However, due to a bad storm, i suspect, we lost adsl and despite my spanish not being bad, communicating with the support technicians on the telephone to sort it out wasn't the easiest (hey, these techie things aren't easy for me in english let alone spanish). My gripe is this: if they're willing to provide english speaking assistants to get the english business then they should provide at least one or two english speaking IT technicians when things go wrong? Only fair, surely....
When complaining, the solution i was given was that if face to face contact was easier for me I could pay 40euros for a technician to come out and c. 40euros to get it all reconfigured but it would take a few days.....
anyhow, after pressing lots of buttons, right clicking here and there and praying, all fixed.... but no thanks to telefonica...
that said, if it wasn't for telefonica i wouldn't be living and working here so i they're a mixed blessing.
When complaining, the solution i was given was that if face to face contact was easier for me I could pay 40euros for a technician to come out and c. 40euros to get it all reconfigured but it would take a few days.....
anyhow, after pressing lots of buttons, right clicking here and there and praying, all fixed.... but no thanks to telefonica...
that said, if it wasn't for telefonica i wouldn't be living and working here so i they're a mixed blessing.
Sep 13th 2007, 10:33 am
#5
RETIRED ;-))
Joined: Jul 2003
Location: Benalmadena Pueblo,Spain
Posts: 20,156
Re: Praise for Telefonica
hmm....sort of agree, getting your business they are good at. However, due to a bad storm, i suspect, we lost adsl and despite my spanish not being bad, communicating with the support technicians on the telephone to sort it out wasn't the easiest (hey, these techie things aren't easy for me in english let alone spanish). My gripe is this: if they're willing to provide english speaking assistants to get the english business then they should provide at least one or two english speaking IT technicians when things go wrong? Only fair, surely....
When complaining, the solution i was given was that if face to face contact was easier for me I could pay 40euros for a technician to come out and c. 40euros to get it all reconfigured but it would take a few days.....
anyhow, after pressing lots of buttons, right clicking here and there and praying, all fixed.... but no thanks to telefonica...
that said, if it wasn't for telefonica i wouldn't be living and working here so i they're a mixed blessing.
When complaining, the solution i was given was that if face to face contact was easier for me I could pay 40euros for a technician to come out and c. 40euros to get it all reconfigured but it would take a few days.....
anyhow, after pressing lots of buttons, right clicking here and there and praying, all fixed.... but no thanks to telefonica...
that said, if it wasn't for telefonica i wouldn't be living and working here so i they're a mixed blessing.
Sep 13th 2007, 11:01 am
#6
Forum Regular
Joined: May 2007
Location: Glasgow
Posts: 110
Re: Praise for Telefonica
Lol
Sep 13th 2007, 1:42 pm
#7
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Joined: May 2006
Location: ex ex-pat, in Taunton
Posts: 27,205
Sep 13th 2007, 2:01 pm
#8
Dipsomaniac
Joined: Jun 2007
Location: Home
Posts: 495
Re: Praise for Telefonica
When we moved, telefonica arranged a technician to change the number on the day of the move, in fact he was waiting for us when we turned up
