bxpuser24710519

I have a PAYG Spanish phone/sim card. I received an advertising e mail from Movistar which I cannot get rid of ! I do not have my phone set up for emails, calls and text only. When I try to open the e mail it gives me the reply box, I never get the full e mail and nothing on the options allows me delete the mail. Can anyone suggest how to get the little envelope sign off my phone ? thank you.

TheLostPhotographer

Try deleting your sent box, or in box?

Tidy up.

bxpuser24710519

Unfortunately it is an e mail not a text and I have cleared the logs and all text that came from Movistar. It is called a notification and no where can I find any reference to them in the settings of my phone ? It shows as an envelope on the top left of my screen and also where incoming text messages are shown but when you open the inbox nothing there. I have tried switching on and back on.... no luck ?

TheLostPhotographer

What make and model is your phone?

amideislas

You must have an email account set up in order to receive emails.

If you have no email, then something is very seriously wrong.

bxpuser24710519

Samsung Galaxy Ace GT S5830i and definately no e mail acount set up on it.

tommy.irene

Did you take the sim out of the phone to see if that fixes it..

bxpuser24710519

No I have not as would not like to risk losing the saved messages.

tommy.irene

Copy the messages onto your sim card ,,the same as you do with your phone numbers when you put it in a new phone..