On Thursday afternoon we went to a bar in the village and asked the owner if he would ring telefonica for us regarding phone and internet connection, he did, we left the bar at 4.30 pm. just got home and the telefonica guy phoned "i will be there in 15 mins" and he was, we were all connected by 6pm !!
i'm still in shock !!

I've had the same speed of action from them as well, it's worthwhile knowing, that they 'expire' your application after 3 to 6 months UNLESS you keep on at them, so people who have claimed that they have been waiting years, it's often that your request has expired, and you need to make a new one. This info was in a local paper, someone had complained to the paper IT columnist, who has a regular 'telefonica' bit, and the paper rang telefonica, who said that they had no record of request as it had expired, the people put a new one in, and were fixed up in a couple of days.

I know it's possible to get an English-speaking operator at Telefonica, if you're patient, but they still respond much quicker to a Spanish voice.