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-   -   IBERDROLA BILLINGS (https://britishexpats.com/forum/spain-75/iberdrola-billings-581791/)

Heidi Rebecca Jan 4th 2009 8:06 am

IBERDROLA BILLINGS
 
Hi, has anyone else noticed that Iberdrola is now charging people for their electricity on a monthly basis, instead of bi-monthly as previously?
i have had money taken out of my account for the past 2 months, and not given any notification by Iberdrola that it was changing its billing structure.
surely we as clients have a right to know how and when we will be charged for the service????????? :frown:
Heidi xxx

prettypolly90 Jan 4th 2009 8:17 am

Re: IBERDROLA BILLINGS
 
That's Spain for you!!!

We are still paying bi-montly, haven't noticed any change yet. But thanx for the warning. Not sure what region you are from, perhaps its just a local thing.

I must admit I'm very slack at checking bank statements but I will keep an eye open.

Heidi Rebecca Jan 4th 2009 8:20 am

Re: IBERDROLA BILLINGS
 
I live in Torrevieja. i thought that it must be a national thing as i have friends in Benidorm that have experienced the same thing. i find it very odd that they can just alter the system without notifying their clients!!!

valenciatim Jan 4th 2009 8:20 am

Re: IBERDROLA BILLINGS
 
There was a thread on here last month about it. The Utilities companies have been instructed by the government to issue bills monthly.

Heidi Rebecca Jan 4th 2009 8:22 am

Re: IBERDROLA BILLINGS
 
aah, i see. thanks for that. i wasn't aware of the ruling, but it is interesting to know.

prettypolly90 Jan 4th 2009 8:23 am

Re: IBERDROLA BILLINGS
 

Originally Posted by Heidi Rebecca (Post 7126247)
I live in Torrevieja. i thought that it must be a national thing as i have friends in Benidorm that have experienced the same thing. i find it very odd that they can just alter the system without notifying their clients!!!

I will check with my neighbour, her brother lives in torre, but I think the last post answers your question.

I have just recently returned to the site so am way behind on the latest info.

poshnbucks Jan 4th 2009 3:08 pm

Re: IBERDROLA BILLINGS
 
Already discussed below but as mentioned its now the Law. :eek::eek::eek:

http://britishexpats.com/forum/showt...onthly+billing

Veleta Jan 4th 2009 6:44 pm

Re: IBERDROLA BILLINGS
 

Originally Posted by Heidi Rebecca (Post 7126247)
I live in Torrevieja. i thought that it must be a national thing as i have friends in Benidorm that have experienced the same thing. i find it very odd that they can just alter the system without notifying their clients!!!

To be fair, it was plastered all over the national news and press. It wasn't exactly kept a secret.!

Lionda Jan 5th 2009 3:09 am

Re: IBERDROLA BILLINGS
 
Just had our meter read this morning :(

spainboy Jan 16th 2009 2:58 am

Re: IBERDROLA BILLINGS
 
Yes this has now happened to me.

This is what I cant understand. I wonder if anyone can explain this to me.

Normally my Bi monthly bills are between 115 euros and 140 euros depending on the time of the year but in 5 years in this house my bill has never been over 150euros.
My last Bi monthly bill was on the 12th December and so the next one I should be expecting is 12th Feb 2009 however I have just looked on my online banking and a Bill dated 12th January(one month after my last bill) is for 89euros so how the hell have they worked it out to be 89euros? Ive hardly used any electric this month and taken on when I normally use it should be around about half my bi Monthly statement (**between 115 and 140 euros divided by half) so a bill of say 60-65 euros is what I would use a month.

Does this mean to say because 89 euros came out then I would now be paying in excess of 180euros every 2 months on average????

I dont get where they got the figure of charging me 89 euros for one months electric.!!!!!!

ps I live in Benidorm.

Any ideas?

EsuriJohn Jan 16th 2009 3:27 am

Re: IBERDROLA BILLINGS
 

Originally Posted by spainboy (Post 7177093)
Yes this has now happened to me.

This is what I cant understand. I wonder if anyone can explain this to me.

Normally my Bi monthly bills are between 115 euros and 140 euros depending on the time of the year but in 5 years in this house my bill has never been over 150euros.
My last Bi monthly bill was on the 12th December and so the next one I should be expecting is 12th Feb 2009 however I have just looked on my online banking and a Bill dated 12th January(one month after my last bill) is for 89euros so how the hell have they worked it out to be 89euros? Ive hardly used any electric this month and taken on when I normally use it should be around about half my bi Monthly statement (**between 115 and 140 euros divided by half) so a bill of say 60-65 euros is what I would use a month.

Does this mean to say because 89 euros came out then I would now be paying in excess of 180euros every 2 months on average????

I dont get where they got the figure of charging me 89 euros for one months electric.!!!!!!

ps I live in Benidorm. I have never had a meter reading infact no one here does a meter reading but my bi monthly bill has never been the same. its always more in winter cos i use heaters but to be fair I havent had the need for a heater yet.

Any ideas?

Electricity prices in Spain have gone up even more sharply than UK.

spainboy Jan 16th 2009 3:29 am

Re: IBERDROLA BILLINGS
 
yeah I heard it was 9% from this month but even at an average of 65euros a month it is only an extra 5 euros 85c.
Fraom this month my bill have risen 25euros for the month, an average of 50 euros for the bi month.

snikpoh Jan 16th 2009 5:52 am

Re: IBERDROLA BILLINGS
 

Originally Posted by Jerezgirl (Post 7127540)
To be fair, it was plastered all over the national news and press. It wasn't exactly kept a secret.!

They aren't going monthly for everyone.

I own (and rent out) a number of flats in the same building. Some tenants are being billed monthly and others bi-monthly. I asked Ibedrola about this and they said that not everyone was going to monthly billing!

Given that this is a government decision, I can't see how Ibedrola can not bill everyone monthly as required.

spainboy Jan 16th 2009 6:04 am

Re: IBERDROLA BILLINGS
 
And thet say uk is dear.

My Brother and his wife pay £35 Electric,£35 Gas,£25 water,£18 telephone and internet.
Its over double in Spain!!!!

Fred James Jan 16th 2009 10:13 am

Re: IBERDROLA BILLINGS
 

Originally Posted by snikpoh (Post 7177780)
I asked Ibedrola about this and they said that not everyone was going to monthly billing!


No they are not going to monthly billing for everyone.

If you have more than 10kw contracted then it stays as bi-monthly.

Fred James Jan 16th 2009 10:17 am

Re: IBERDROLA BILLINGS
 

Originally Posted by John & Kath (Post 7177222)
Electricity prices in Spain have gone up even more sharply than UK.

No true. In the UK the rises have been over 20% in some areas - its nothing like that in Spain.

The difference is that the Spanish government refuse to allow the electricity companies to have the rises that they want.

spainboy Jan 16th 2009 8:06 pm

Re: IBERDROLA BILLINGS
 

Originally Posted by Fred James (Post 7178908)
No true. In the UK the rises have been over 20% in some areas - its nothing like that in Spain.

The difference is that the Spanish government refuse to allow the electricity companies to have the rises that they want.

I have just asked a series of people in the uk how much they pay for electric on average and most of them pay no more than 40 quid a month.Lets remember you tend to use more electric back home too with tumble dryers and perhaps heating. I would be over the moon if I only paid 40 quid a month in Spain and we hardly use any electric.
Its definately dearer here.

Fred James Jan 16th 2009 9:02 pm

Re: IBERDROLA BILLINGS
 

Originally Posted by spainboy (Post 7179946)
I have just asked a series of people in the uk how much they pay for electric on average and most of them pay no more than 40 quid a month.Lets remember you tend to use more electric back home too with tumble dryers and perhaps heating. I would be over the moon if I only paid 40 quid a month in Spain and we hardly use any electric.
Its definately dearer here.

Usage in the UK and Spain is very different. Heating in the UK is mainly oil or gas, in Spain electricity is a more common form of heating.

It also depends on usage. The meter charges in Spain are high and in the UK most deals do not have a monthly charge.

If you look at the basic cost of electricity in terms of the cost per unit, the UK is more expensive than Spain mainly because of the very high price rises in the UK which did not happen to the same extent in Spain due to government intervention.

The same happened in France. The French energy company, EDF, had their rises controlled by the French government but they were able to increase the cost of the same electricity, supplied to EDF in the UK, by over 20%.

If you want to make an accurate comparison based on your personal situation, go to any of the UK electricity price comparison sites and put in the details of your unit consumption in Spain and then see what it would cost you in the UK.

Dick Dasterdly Jan 16th 2009 9:35 pm

Re: IBERDROLA BILLINGS
 
Whilst UK prices on which you base your figures have been at their maximum lately,large price reductions are expected fairly soon.
I use the word expected ,cautiously as only time will tell if the UK customers will get the full benefit of the reduced World oil and gas prices etc.
Possibly in a few months time it will be easier to make a fairer comparison.

EsuriJohn Jan 16th 2009 9:55 pm

Re: IBERDROLA BILLINGS
 

Originally Posted by Fred James (Post 7180029)
Usage in the UK and Spain is very different. Heating in the UK is mainly oil or gas, in Spain electricity is a more common form of heating.

It also depends on usage. The meter charges in Spain are high and in the UK most deals do not have a monthly charge.

If you look at the basic cost of electricity in terms of the cost per unit, the UK is more expensive than Spain mainly because of the very high price rises in the UK which did not happen to the same extent in Spain due to government intervention.

The same happened in France. The French energy company, EDF, had their rises controlled by the French government but they were able to increase the cost of the same electricity, supplied to EDF in the UK, by over 20%.

If you want to make an accurate comparison based on your personal situation, go to any of the UK electricity price comparison sites and put in the details of your unit consumption in Spain and then see what it would cost you in the UK.

Got to agree there Fred. We do not use electricity for any heating except the cooker and top up immersion run just before dawn for 1hr on white meter rates. Central heating and hob and main water heating are all gas which is now very expensive. Solar is the way to go for water heating and very specific electrical needs such a pool pump.

spainboy Jan 16th 2009 11:01 pm

Re: IBERDROLA BILLINGS
 
Can i ask a question?

my hot water heater is electric and I have the standard spanish water boiler in the kitchen and I leave it on constantly.Is this the cheapest way to do this rather than turn it off when you dont need the hot water?
I remember as a child in the 70s we used to have immersion heaters to heat the boiler up in the airing cupboard and whenever we had baths we used to switch it on 30 mins before hand but switched it off when you had finished.

Mitzyboy Jan 16th 2009 11:08 pm

Re: IBERDROLA BILLINGS
 

Originally Posted by spainboy (Post 7180265)
Can i ask a question?

my hot water heater is electric and I have the standard spanish water boiler in the kitchen and I leave it on constantly.Is this the cheapest way to do this rather than turn it off when you dont need the hot water?
I remember as a child in the 70s we used to have immersion heaters to heat the boiler up in the airing cupboard and whenever we had baths we used to switch it on 30 mins before hand but switched it off when you had finished.

When we went from builders electric to Iberdrola I made careful checks on the meter. We always used to leave the water heater on, and discovered it was one of the main users of electric along with the cooker.

So we time it now. It comes on 3 hours in the morning, an hour at lunch and a couple in the evening. In the summer we turn the setting right down.
I cant tell you how much we save, but the meter disc was always spinning round when its on

spainboy Jan 16th 2009 11:11 pm

Re: IBERDROLA BILLINGS
 
you see I dont know where my meter is.Its not in the house so Ive no idea how i can check

spainboy Jan 16th 2009 11:16 pm

Re: IBERDROLA BILLINGS
 
when the boiler is full the little red light goes out and stays out and of course when I use water for example to wash dishes then it comes on for a few mins to top up the hot water in the boiler again.
I can only presume when the light is out then it doesnt use electric however i cant confirm this.
I dont know whether to think about trying your method and just having the boiler on a couple of times a day.I wish i could locate the meter so i can tellwhich will save me money.

Mitzyboy Jan 16th 2009 11:17 pm

Re: IBERDROLA BILLINGS
 

Originally Posted by spainboy (Post 7180292)
you see I dont know where my meter is.Its not in the house so Ive no idea how i can check

:eek::eek::eek:
How do you know if you are being billed correctly
Is it not on the wall outside your house? Usually a plastic type door with a small inspection window

spainboy Jan 16th 2009 11:30 pm

Re: IBERDROLA BILLINGS
 
Ive never seen it on the wall outside.Ive been in this house 3 years now and ive never seen it unless its hiding somewhere.Which places are they likely to be?

Mitzyboy Jan 16th 2009 11:53 pm

Re: IBERDROLA BILLINGS
 

Originally Posted by spainboy (Post 7180355)
Ive never seen it on the wall outside.Ive been in this house 3 years now and ive never seen it unless its hiding somewhere.Which places are they likely to be?

I'm gobsmakked mate ...... I'd be very concerned if I'd been getting bills for 3 years and never checked the reading. Also one of the first things I did was turn everything off in the house and check the meter stopped, because there have been instances of two people being connected to the same meter.

My next door neighbour received and paid my water bill for over 12 months!!!!

If I were you I'd ask Iberdrola where your meter is and go and introduce myself to it :) ..... or surely your neighbours must know.

You dont live on a complex do you?

spainboy Jan 17th 2009 12:03 am

Re: IBERDROLA BILLINGS
 
No its a house. Well its a big house split into 4 smaller houses.2 at the front and 2 at the back.typical spnish type house on an estate.
i never get bills either.My landlord 10 doors away must get all our facturas.

spainboy Jan 17th 2009 12:08 am

Re: IBERDROLA BILLINGS
 
I found the meter.It is located in the street with all the rest on the estate.mine is labelled with my house number on it. its going round at the moment fairly slowly.

Negada Jan 19th 2009 11:06 am

Re: IBERDROLA BILLINGS
 

Originally Posted by spainboy (Post 7180406)
No its a house. Well its a big house split into 4 smaller houses.2 at the front and 2 at the back.typical spnish type house on an estate.
i never get bills either.My landlord 10 doors away must get all our facturas.


'Scuse my nosiness, Spainboy, but if you haven't been able to read your electricity meter until now and you don't get any facturas, how the heck can you be sure that you are paying the correct amount? Do you pay cash directly to your landlord or by direct debit to the electricity company?

spainboy Jan 19th 2009 11:39 am

Re: IBERDROLA BILLINGS
 
I pay direct debit.incidentally i have located the meters so tomorrow i plan to turn off my electric for a few mins and see if the dial stops spinning.!!


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