Easyjet
 

Mother flies home after five weeks here!!! She is in a wheelchair but when she went back last year Easyjet nearly forgot her. :lol: I have heard that you can get a boarding pass to go through with passengers in a wheelchair. Anyone know how I go about getting one??

Re: Easyjet
 

We just asked when we were booking mum in, they give you a sticker but you must have ID with you. Both my husband & I took mum to the boarding gate, then the staff took over. That was at Alicante Airport a few years ago.

Unfortunately mum is now 94 & has short term memory loss which is getting worse, so she can't come any more, which we feel very sad about.

Good luck

Wendy x

Re: Easyjet
 

Thanks Wendy will try that when we book her in.

Re: Easyjet
 

Sue if you address your request to Andy Harrison who is the CEO at Easyjet
andy at easyjet.com outline briefly your problem last time with mother and all will be taken care of. I know him but I can't give my name for you to quote for security reasons. If you address your first e-mail to his PA Julie Wilmot she will deal with matters her direct e-mail address is julie.wilmot at easyjet.com
you are dealing at the top here sue so keep it brief and I am sure mother will be dispatched as required. good luck

Re: Easyjet
 

Perhaps your last phrase was slightly wrongly worded! But the advice was fantastic.

Re: Easyjet
 

Thank you will try Julie, xxx

Re: Easyjet
 

I am not so sure:rofl:

Re: Easyjet
 

Sounds like it differs at different airports. I was allowed through security pushing my Mum in a wheelchair at Sevilla airport, no special ticket for me, but the police checking passports would not let me pass through as I wasn't a passenger. Police passport check in Sevilla is at the entrance to the departure gate itself so it was very close anyway and the airline staff took over for the last few metres to the aircraft. It was a nail biting few hours letting a 95 yr old on the plane by herself, waiting to hear that she had arrived and been collected at Heathrow.

Re: Easyjet
 

Checking in a young teenager 1 mth ago at Alicante, I was asked if I wanted a pass to accompany him into departures. ( I didnt) But shows they still have that system. Get a pass from the security with your passport after checking in your Mum. You can then go all the way to the flight gate.

Re: Easyjet
 

Thank you all for your help - have tried Julie Wilmot but e-mail returned as on annual leave. Will try at the airport on Tuesday.

Re: Easyjet
 

Surinenglish are running a story on it now, it is on page 15, but i can`t find a link on line.
Aena have taken on extra staff and there are ten meeting places at Malaga airport where they will be escorted though check in etc.
You can fill an order form in on www.aena.es or phone 902404704 and tell them your requirements, it says at least 48 hours notice.

Re: Easyjet
 

ha the Surv in english are getting there ideas from us and news
nice one
:rofl:

Re: Easyjet
 

Hi Sue are you suzyG from TKO??

Re: Easyjet
 

´fraid not´- she is probably a lot younger and skinnier than me:rofl:

Re: Easyjet
 

Ryan air gave me a pass to stay in the departure lounge with my 16 year old son and were really helpfull, made sure he got on the pane and every thing