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-   -   Canceling Telefonica? (https://britishexpats.com/forum/spain-75/canceling-telefonica-460115/)

kevinbeddow Jun 21st 2007 7:41 am

Canceling Telefonica?
 
Could anyone give me the fax No for telefonica or who do I contact to cancel a line in mallorca?
Many Thanks

alisonbelle Jun 21st 2007 1:12 pm

Re: Canceling Telefonica?
 
You have to call to 1004 (atencion al cliente) and they will tell you what you have to send by fax, plus they will have a constance by phone that you want to cancel a line.

jdr Jun 21st 2007 1:21 pm

Re: Canceling Telefonica?
 
Email address if you are in the UK ? [email protected]

In English if you want.

Mrs P Jun 22nd 2007 6:33 am

Re: Canceling Telefonica?
 
That email address doesn't work. Just used it and it was bounced back as no such address.

aspeangel Jun 22nd 2007 1:11 pm

Re: Canceling Telefonica?
 
I rang to ask for the fax number the other day as a friend of ours wants to cancel a line but I was told that they no longer do it by fax, you have to call 1004 and they will send something out for you to sign!

lynnxa Jun 22nd 2007 3:53 pm

Re: Canceling Telefonica?
 

Originally Posted by aspeangel (Post 4952248)
I rang to ask for the fax number the other day as a friend of ours wants to cancel a line but I was told that they no longer do it by fax, you have to call 1004 and they will send something out for you to sign!

can that be used from England?

Fred James Jun 22nd 2007 4:34 pm

Re: Canceling Telefonica?
 
Try this number from the UK. 00 34 917 040 319

I cant vouch for it personally but I picked it up from another forum.

You can but try it!

jdr Jun 22nd 2007 7:52 pm

Re: Canceling Telefonica?
 
:blink: try this one.... [email protected]

kevinbeddow Jun 25th 2007 9:13 am

Re: Canceling Telefonica?
 
Thanks for the help so far?
jdr that email keeps bouncing back?

Lochy Jun 25th 2007 10:17 am

Re: Canceling Telefonica?
 

Originally Posted by kevinbeddow (Post 4964978)
Thanks for the help so far?
jdr that email keeps bouncing back?

From their website, customer service for telefonica is 00 34 902 357 333. I think they speak english.

kevinbeddow Jun 25th 2007 12:05 pm

Re: Canceling Telefonica?
 
Hi Locky
unfortunatly that no does not speak english?

kevinbeddow Jun 25th 2007 12:08 pm

Re: Canceling Telefonica?
 
Hi Fred
Thanks for the help, but that no just keeps ringing and then cuts of?

Fred James Jun 25th 2007 12:12 pm

Re: Canceling Telefonica?
 

Originally Posted by kevinbeddow (Post 4965714)
Hi Fred
Thanks for the help, but that no just keeps ringing and then cuts of?

Well it didn't when I rang it to check it before I posted the number.

On the other hand I just tried it again and it did what you said - but hey, we're talking Telefonica here - they are about the worst people in the world to deal with!

They are probably all at lunch!

kevinbeddow Jun 25th 2007 2:34 pm

Re: Canceling Telefonica?
 
forgotton that they have long siesta's?

kevinbeddow Jun 26th 2007 3:08 pm

Re: Canceling Telefonica?
 
just had email from telefonica?
With reference to your message, we inform you that to request the cancellation of the telephone line, should be put in contact with the department of drops, calling at telephone our customer attention line 1004, or 0034917040319 from abroad.
regards
kevin


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