IamStu

I know a few Bank Managers who have left their posts as they bacame sick and tired of the pressures from above.
Their jobs were no longer to Manage the bank, but to sell what ever they could to who ever they could!
I´m talking about three different people that worked at three different banks!

megmet

Both the Manager and under manager in our branch were....moved on, this was after weekly demonstrations spread across a two month protest. They deliberately miss sold investment funds, telling their customers (including me) that they were just high interest accounts with no risk. These accounts were in fact investments in the stock market and at one stage my investment was 2.000€ down, the moment it was in profit I moved it but had to pay commission fees.

Dom....
As for the Pensioner account my branch tells me it is only for the Spanish, I've actually told them that they are telling lies.
I'm not pursuing it at the moment as I'm due a large refund from the Tax dept and don't want to mess that up by changing the number of my account.
Once that's sorted I may change banks, there is a difference between them making the best profit for the bank and being down right and intentionally dishonest.

Domino

Meg
my branch had huge posters advertising the Pensioner account. When I went in to open my account I was a couple of months short, they opened an account that cost €2.45 a month. When I had to confirm to DWP my bank details I went to the branch and they did all that was necessary at their end and I gave the details to the UK and it was seamless.
And all in English.

I would have thought if you are registered as a town resident should be more than enough - failure to comply could lead the bank into hot water over and "ism" or two. A shame you are at the other end of Andalusia, or I would pm you my bank details so you could arrange a transfer of branch.

megmet

Well that's what I mean Dom, my branch are a law unto themselves!
I am a resident, complete with NIE plus Padron and I pay Tax here in Spain.
It's been that way for seven years, but despite that they even refuse to change my non resident account to a resident account...they say it doesn't need to be changed as I pay my taxes, they fail to add that resident accounts pay less charges.
To put it bluntly they are a bunch of lying cheating sods who I wouldn't trust to show me safely across the road.

billgates

Is there such a thing?

snikpoh

Simples ..... ask for the complaints book! Even banks have to have them!

Domino

the BH went to another bank (not La Caixa) and sat down with the branch manager, arranged as part of the transaction for a large payment to come into the account from the UK. Fully agreed that this would be without charges due to the nature of the transaction.
When the sum arrived they added charges.
BH made a complaint to the individual who ignored the 3 emails.
So formal complain in accordance with the bank's complaint's procedure was made. This was ignored twice despite a deadline being put on the response.

The account was closed immediately with some large sums transferred out to another bank and names removed from the Christmas Card list.

Treat people like dogs wotsits then you have to explain to your area director why a large account was closed.
probably summed up by a shrug and "los ingleses están locos"

amideislas

Burden goes in the opposite direction of the money. In all things involving money, burden rarely falls on the one that has the money in hand.

In other words: what they tell you when the money is still in your hands is worth less than the breath used to say it.

Written agreements are a different animal altogether, as such things can be used in court. No surprise people so oft make lovely promises but will avoid written agreements like the plague, or when a written agreement is rendered, it bears little resemblance to the verbal agreement.

And in Spain, it often seems the accepted rule rather than the exception, and the banks aren't the worst offenders...

Domino

OK, my fault, but being a trusting soul I believed what I was told by my local branch when Linea Direct told me that the annual insurance on my car had been returned to them unpaid. My branch told me that no such claim had been received and that it would have been paid if received.

Now 6 months on I came to use my landline to find it suspended.
Movistar (not everyone's favourite I know) told me that the bill had been returned to them.
So this morning I went to a different branch to find out what was going on. There I found a very nice young lady who speaks perfect English who immediately found the problem. When I originally opened with La Caixa I was just a resident, when I became a UK pensioner I went back and they "converted" the account. Except they didn't. They made a new account into which my UK pension is paid direct. But they left the other account sitting there accepting and rejecting my bills.
It is all sorted now and there should be no problems.

But other than the laid back manner in which I was told that no bills received so no bills have been rejected I have a big gripe with Movistar. As a communications company they are appalling at communicating. They didn't tell me the bill had been returned not paid, just suspended the account and left me to find out the hard way.

`

logansdad

Re. "bank that can be trusted" Bank Marche has a goood reputation.....

guirijohn

I assume you mean Banca March, founded by the arms trafficker, smuggler and wartime double agent Juan March. He certainly had a colourful career....

http://en.wikipedia.org/wiki/Juan_March_Ordinas

megmet

Well it sounds like that bank can really be trusted.