British Expats
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British Expats (https://britishexpats.com/forum/)
-   Spain (https://britishexpats.com/forum/spain-75/)
-   -   advice please (https://britishexpats.com/forum/spain-75/advice-please-581942/)

wotacarryon Jan 5th 2009 1:06 am
advice please
 
We have a new ISP provider whose system is better than the previous one we had for about 8 months . This new provider has taken money from our bank account ( 28 days ago ) for a service we did not ask for , did not sign to or even receive . Numerous phone calls , at our expense , have only got us promises from their customer services that the money would be returned ; this has been promised since the 10th December . We are both running out of patience . Today at our Bank the friendly gentleman there informed us that because this withdrawal is over 20 days old there is nothing he can do .
So has anybody got any good ideas for us ?

Jerseygirl Jan 5th 2009 2:00 am
Re: advice please
 
Originally Posted by wotacarryon (Post 7128458)
We have a new ISP provider whose system is better than the previous one we had for about 8 months . This new provider has taken money from our bank account ( 28 days ago ) for a service we did not ask for , did not sign to or even receive . Numerous phone calls , at our expense , have only got us promises from their customer services that the money would be returned ; this has been promised since the 10th December . We are both running out of patience . Today at our Bank the friendly gentleman there informed us that because this withdrawal is over 20 days old there is nothing he can do .
So has anybody got any good ideas for us ?
Exactly where are you located?

Ray Jan 5th 2009 2:30 am
Re: advice please
 
Originally Posted by Jerseygirl (Post 7128597)
Exactly where are you located?
Somrewhere ghastly like Spain I expect ..

wotacarryon Jan 5th 2009 2:57 am
Re: advice please
 
Originally Posted by Jerseygirl (Post 7128597)
Exactly where are you located?
25kms north of Murcia City .

Jerseygirl Jan 5th 2009 3:03 am
Re: advice please
 
Originally Posted by wotacarryon (Post 7128754)
25kms north of Murcia City .
Thank you...I'll move this to the Spain Forum where it should have been originally posted.

jdr Jan 5th 2009 3:12 am
Re: advice please
 
Thanks JG.
Let me guess same as the normal ip with inenglish after it ?

wotacarryon Jan 5th 2009 3:17 am
Re: advice please
 
Originally Posted by Jerseygirl (Post 7128769)
Thank you...I'll move this to the Spain Forum where it should have been originally posted.
Certainly did not mean to upset anyone . First attempt on this site , glad it is now in its place .

jdr Jan 5th 2009 3:19 am
Re: advice please
 
Originally Posted by wotacarryon (Post 7128458)
We have a new ISP provider whose system is better than the previous one we had for about 8 months . This new provider has taken money from our bank account ( 28 days ago ) for a service we did not ask for , did not sign to or even receive . Numerous phone calls , at our expense , have only got us promises from their customer services that the money would be returned ; this has been promised since the 10th December . We are both running out of patience . Today at our Bank the friendly gentleman there informed us that because this withdrawal is over 20 days old there is nothing he can do .
So has anybody got any good ideas for us ?
Did you tell him not to make any more payments to them ?

wotacarryon Jan 5th 2009 3:49 am
Re: advice please
 
Originally Posted by jdr (Post 7128806)
Did you tell him not to make any more payments to them ?
I did ask for advice did I not ?
Tellitec are supplying a good service so we are intending to stay with them .
We await a reply from their customer service on wednesday and it could be sorted out by then . Moraira is a fair trip up from here and it would be our diesel . Thanks for your help so far .

rugbymatt Jan 5th 2009 5:59 am
Re: advice please
 
Originally Posted by wotacarryon (Post 7128924)
I did ask for advice did I not ?
Tellitec are supplying a good service so we are intending to stay with them .
We await a reply from their customer service on wednesday and it could be sorted out by then . Moraira is a fair trip up from here and it would be our diesel . Thanks for your help so far .
Calm down eh?

jjh Jan 5th 2009 6:17 am
Re: advice please
 
Originally Posted by wotacarryon (Post 7128924)
I did ask for advice did I not ?
Tellitec are supplying a good service so we are intending to stay with them .
We await a reply from their customer service on wednesday and it could be sorted out by then . Moraira is a fair trip up from here and it would be our diesel . Thanks for your help so far .
What jdr meant was, did you tell your bank not to make any further payments? That was advice in so far as, if you didn´t instruct your bank to this effect then they will continue to make payments and you will be even more out of pocket.

Your post doesn´t make it clear whether Tellitec are the company you say are taking money out for services you are not receiving.

wotacarryon Jan 5th 2009 7:24 am
Re: advice please
 
Originally Posted by jjh (Post 7129431)
What jdr meant was, did you tell your bank not to make any further payments? That was advice in so far as, if you didn´t instruct your bank to this effect then they will continue to make payments and you will be even more out of pocket.

Your post doesn´t make it clear whether Tellitec are the company you say are taking money out for services you are not receiving.
OK I will make it perfectly clear now . We have a wi-fi connection with Tellitec , €34.80 a month . They have taken €63.00 from our account for VOIP which we did not ask for , sign for or want . Their customer services have not been very helpful and just fob us off with promises .
The reason that I may have appeared vague was caution on my part .
While I am here can somebody explain jdr´s comment of 5.12pm ? Was it meant as encouragement or was it just a smart arse gobbing off ?

jdr Jan 5th 2009 7:30 am
Re: advice please
 
Originally Posted by wotacarryon (Post 7129760)
OK I will make it perfectly clear now . We have a wi-fi connection with Tellitec , €34.80 a month . They have taken €63.00 from our account for VOIP which we did not ask for , sign for or want . Their customer services have not been very helpful and just fob us off with promises .
The reason that I may have appeared vague was caution on my part .
While I am here can somebody explain jdr´s comment of 5.12pm ? Was it meant as encouragement or was it just a smart arse gobbing off ?
I don`t give smart arse gobbing off answers, you obviously don`t know a lot about Spanish banks, they are in their own little world.
Also if you want advice then you better change your childish attitude and best of all don`t upset the mods.
;-(

rugbymatt Jan 5th 2009 7:36 am
Re: advice please
 
Yeah jdr, you need to control yourself............. where is a Mod when you need one!?

wotacarryon Jan 5th 2009 8:00 am
Re: advice please
 
Originally Posted by rugbymatt (Post 7129820)
Yeah jdr, you need to control yourself............. where is a Mod when you need one!?
Interesting that my question was not answered .


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