Has anybody out there had a phone installed through Telefonica in English?

Susique. Yes, we have - here is a link to the English page if you need a manual. There is also a telefonicaninenglish.com site.

http://www.houseonthecostablanca.com...in_english.htm

Hope this is what you need.

Thank you its not what I was after at this stage but it will hopefully be useful in the future. I have saved the link.

I was was after reassurance that the company did exist and that we might actually get a phone line.

We have had 35 euros deducted and they haven't done much except tell us they couldn't find our house!

Telefonica is the national phone is Spain, no problem there, they definately exist, try calling them on 1004 st the end of the Message in Spanish say "hablas ingles" you should then get an English speaking operator on. You may have to keep trying as it can get very busy.

pwwm

Thanks pwwm

I think we will leave it for now and see what develops. Just keep an eye on the bank account for any further amounts going out.

ArcoIris says she has had a phone line through them so must be OK.

If we ring anyone else we might get two phone lines (chance would be a fine thing eh??)

Floriana

Pleased your mind is now at rest, might be worth calling though and arrange to meet them somewhere when they next come to install.

Regards pwwm

Thanks, I think we will probably try and see if we can meet them next week when we are over.

Floriana

Susique. I have made a huge assumption that you meant "Telefonica" the national telephone company and not one called Telefonica in English. Did a quick google and there is a company calling itself that in Benalmadena, one Antonio Machada runs it.

So sorry.....my misunderstanding. Seems like a bit more research required.

Yes, there seems to be some confusion here.

Do you mean that you are using Telefonica, the national telephone company
(this is there english language site) http://www.telefonicainenglish.com/
or is it a local company, or are you just confused with the front page heading on the site?

Hate to give you duff info

me too!!

That is a massively helpful link, Arco, thank you! I have one of those all-singing all-dancing phones and despite hours, weeks, months and years spent pouring over Spanish/English dictionaries, haven't worked out half the things it does, so that's great!

Theres a manual on the Telefonica English Language site also, the link for which I posted above

I should thank you, also, Mitzyboy. I'm quite looking forward to going over there in a couple of weeks (well, two weeks on Saturday) and stabbing away at a few of those buttons on the phone. I didn't even know it would do handsfree - as for sending text messages from it, I think I might give that a miss - I reckon that I'm allergic to "txt spk".

Hi I ordered a line off them at the beginning of April. Went to Spain last week and telefonica had no record of us and said they were nothing to do with them. I reordered a line through Telefonica direct and it was installed in 2 days. I checked our bank account and they had taken 35 euros for doing nothing, so got that refunded by the bank and cancelled any further payments. I phoned them and they said they were agents for Telefonica but I guess that it is all a con but have no evidence. So my advice is don't touch them just in case! Telefonica agents speak English and as I said came out in 2 days. Dial 1004 from any Spanish phone and keep saying help, This will put you through to a Spanish operator! Good luck

To clarify though telefonicainenglish is nothing to do with telefonica.es according to the Telefonica person we spoke to. How telefonicainenglish gets away with using their logo I really don't know..