About 20 days ago I sent my passport off for renewal. I ordered a 48 page one

All was going well, payment taken and email updates. Then last week I got a call saying there was a problem...

They spotted that they have printed me a 32 page passport when I asked for 48pages. Now the craziness starts. The options available to me are:

1) take a refund for the difference between a 48 page and a 32 page passport
2) have the 32 page passport posted to me, I send it back stating it was not what I asked for and they will refund the postage and print me a new one.

The obvious option i.e. don't post the 32 page one to me and print me off a 48 page one and post it was not possible!

Brilliant. As I have to travel in 10 days, I'm forced to take for the refund and a 32 page passport. All a bit of a drama but given that the previous 48 pages only lasted 37 months this is quite annoying.

Stop travelling so much, stay at the office.

First world problems.

Ask them if the UK one is not an option, can they do any other countries in a 48 page layout?

That I'm sure they could do!

I hate the office. It's by far the least productive place for me to work.

Millhouse, the same happened to me. And I've just remembered I forgot to claim the refund of the difference in cost. ( thanks for the reminder ).

They also sent it back to my residential address and not my office address so the courier had to re route - I had written clearly in the correct area (or so I thought) the return address.

But it did only take 11 days door to door....

Snap. I got home this evening to find it had been delivered here and not to the very clearly written delivery address. On the upside it was quick. I think around 15 days.

waiting for mine to be delivered to liverpool because of the bank holiday.... its been there since saturday waiting waiting waiting....

I got a new 48 page passport this July from the office in Victoria. Went in at the appointed time for an 'interview' then dossed around the streets of London for 4 hours then went back and there it was all shiny and brand new. Cost 130 quid, mind you.

180quid if you do it from overseas.

I need a new passport, and I'll be back in Uk for 2 weeks soon. Is that long enough to do it by post in UK?

A friend did it the day he arrived in the UK and it was returned to a UK address (mine) in about 8 days.

Better to do the same day thing, or do it from here -- it's a bit more expensive but less hassle in a way.

Just had a look at the Passport Office website. Think I'll go to the nearest office (Durham), and use the Fast Track service, which means it should be posted to my home address within a week.

If you're going to go there you may as well use the same day service and wait 4 hours. You can have a look around the City too, what's there not to like?