Internet Access- Privacy and Security
#1
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Joined: May 2014
Posts: 40
Internet Access- Privacy and Security
I had some issues with my broadband connection in Qatar. I called the customer service and the chap at the other end kindly helped to restart the router and some other device(that also looks like a router and fixed to the wall permanently). He then said that I needed to change the wireless password by logging to the router and said he could change it for me to whatever I preferred. I declined his offer and changed it myself. There were a number of things that worried me from this experience
- The chap from the call centre knows what the name of my wifi network sitting remotely
- He can change the password of my network from his desk remotely
#2
Re: Internet Access- Privacy and Security
I had some issues with my broadband connection in Qatar. I called the customer service and the chap at the other end kindly helped to restart the router and some other device(that also looks like a router and fixed to the wall permanently). He then said that I needed to change the wireless password by logging to the router and said he could change it for me to whatever I preferred. I declined his offer and changed it myself. There were a number of things that worried me from this experience
- The chap from the call centre knows what the name of my wifi network sitting remotely
- He can change the password of my network from his desk remotely
#3
Re: Internet Access- Privacy and Security
Use a VPN if you're worried about your ISP checking your internet usage.
#4
Re: Internet Access- Privacy and Security
The router likely has remote access enabled so they can do that sort of thing. I bet they get hundreds of calls a day but assuming you can log in to the router and access its management screens you can likely disable that.
The other box is likely just the cable modem to convert the fibre or phoneline to wired ethernet.
The other box is likely just the cable modem to convert the fibre or phoneline to wired ethernet.