Hopefully maybe insh'Allah
May 2nd 2010, 4:37 am
#31
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
Saga continues.
Phoned them early Thurs afternoon, demanding to speak to a supervisor. Was told they were in a meeting, call back in 1 hour.
Called back in 1 hour. No supervisors available, but got a promise that one would phone me on Thursday. Hadn't by 7, phoned again, all supervisors had gone home for the weekend. Lying useless halfwits. No technicians working on Friday, so prospect of the both of the 1st two weekends after installation without a working connection.
Called Saturday morning, eventually got through to a supervisor after first guy left me on hold for 5 minutes before putting me back to the main menu. Supervisor actually listened, apologised and promised to get it fixed--permanently--by 9am Sunday.
We shall see.
(Apologies if this is boring any of you. Its sure as hell boring me.)
Phoned them early Thurs afternoon, demanding to speak to a supervisor. Was told they were in a meeting, call back in 1 hour.
Called back in 1 hour. No supervisors available, but got a promise that one would phone me on Thursday. Hadn't by 7, phoned again, all supervisors had gone home for the weekend. Lying useless halfwits. No technicians working on Friday, so prospect of the both of the 1st two weekends after installation without a working connection.
Called Saturday morning, eventually got through to a supervisor after first guy left me on hold for 5 minutes before putting me back to the main menu. Supervisor actually listened, apologised and promised to get it fixed--permanently--by 9am Sunday.
We shall see.
(Apologies if this is boring any of you. Its sure as hell boring me.)
May 2nd 2010, 4:46 am
#32
BE Forum Addict
Joined: Aug 2007
Posts: 3,287
Re: Hopefully maybe insh'Allah
Saga continues.
Phoned them early Thurs afternoon, demanding to speak to a supervisor. Was told they were in a meeting, call back in 1 hour.
Called back in 1 hour. No supervisors available, but got a promise that one would phone me on Thursday. Hadn't by 7, phoned again, all supervisors had gone home for the weekend. Lying useless halfwits. No technicians working on Friday, so prospect of the both of the 1st two weekends after installation without a working connection.
Called Saturday morning, eventually got through to a supervisor after first guy left me on hold for 5 minutes before putting me back to the main menu. Supervisor actually listened, apologised and promised to get it fixed--permanently--by 9am Sunday.
We shall see.
(Apologies if this is boring any of you. Its sure as hell boring me.)
Phoned them early Thurs afternoon, demanding to speak to a supervisor. Was told they were in a meeting, call back in 1 hour.
Called back in 1 hour. No supervisors available, but got a promise that one would phone me on Thursday. Hadn't by 7, phoned again, all supervisors had gone home for the weekend. Lying useless halfwits. No technicians working on Friday, so prospect of the both of the 1st two weekends after installation without a working connection.
Called Saturday morning, eventually got through to a supervisor after first guy left me on hold for 5 minutes before putting me back to the main menu. Supervisor actually listened, apologised and promised to get it fixed--permanently--by 9am Sunday.
We shall see.
(Apologies if this is boring any of you. Its sure as hell boring me.)
Sorry, I just felt like saying that.. ..I don't know why.
May 2nd 2010, 6:29 am
#33
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
If you recall--if there's anybody left reading this--they'd promised to fix it by 9 this morning. I held off phoning till 10:20, to be told that the complaint is still open (ie its not fixed), and that the technical team has tried to make an appointment with me. More lies. I'm now on highest priority--oh, **cking whooppee--and it "should" get resovled today.
Lies so far:
Technician (fixing for the 2nd time), in response to my question "is it permanently fixed now?" "Yessir, we've identified the problem and it won't happen again."
Call centre staff: "I'll get a supervisor to phone you today sir."
Call centre supervisor: "It will be fixed by 9am Sunday."
Call centre staff and/or technical team: "The technical team has tried to make an appointment with you today."
Lies so far:
Technician (fixing for the 2nd time), in response to my question "is it permanently fixed now?" "Yessir, we've identified the problem and it won't happen again."
Call centre staff: "I'll get a supervisor to phone you today sir."
Call centre supervisor: "It will be fixed by 9am Sunday."
Call centre staff and/or technical team: "The technical team has tried to make an appointment with you today."
May 2nd 2010, 7:39 am
#34
Bored liberal
Joined: Feb 2007
Location: Over there ----->
Posts: 13,713
Re: Hopefully maybe insh'Allah
Bahtatboy
If you want to get this fixed, PM me. I have had similar problems resolved with Etisalat and even got one reader a refund of several month's charges.
-
If you want to get this fixed, PM me. I have had similar problems resolved with Etisalat and even got one reader a refund of several month's charges.
-
May 2nd 2010, 7:19 pm
#35
Lost in BE Cyberspace
Joined: Aug 2009
Location: Disneyland, Dubai
Posts: 15,887
Re: Hopefully maybe insh'Allah
so do I get elife or stick with my unworkable al shami thing?
May 3rd 2010, 5:09 am
#36
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
No fix yesterday. Spoke to the Escalation Team who are now in charge. 
May 3rd 2010, 1:04 pm
#37
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
Still no progress. Called Etisalat twice: "Hasn't anybody called you?". Allegedly technical team are dealing with it.
Days from initial installation: 14
Days internet has been working: 3
Number of broken promises by Etisalat: 7 (1: Initial installation wasn’t done when they said it would be. 2: Re-arranged initial installation wasn’t done at agreed time. 3: Didn’t fix problem within 2 days. 4: Didn’t fix problem within 2 days. 5: Didn’t fix problem within same day. 6: Supervisor didn’t call. 7: Didn’t fix problem within agreed timescale.)
Number of failed attempts by Etisalat: 3 (at least)
Days from initial installation: 14
Days internet has been working: 3
Number of broken promises by Etisalat: 7 (1: Initial installation wasn’t done when they said it would be. 2: Re-arranged initial installation wasn’t done at agreed time. 3: Didn’t fix problem within 2 days. 4: Didn’t fix problem within 2 days. 5: Didn’t fix problem within same day. 6: Supervisor didn’t call. 7: Didn’t fix problem within agreed timescale.)
Number of failed attempts by Etisalat: 3 (at least)
May 3rd 2010, 4:53 pm
#38
Lost in BE Cyberspace
Joined: Aug 2009
Location: Disneyland, Dubai
Posts: 15,887
Re: Hopefully maybe insh'Allah
Still no progress. Called Etisalat twice: "Hasn't anybody called you?". Allegedly technical team are dealing with it.
Days from initial installation: 14
Days internet has been working: 3
Number of broken promises by Etisalat: 7 (1: Initial installation wasn’t done when they said it would be. 2: Re-arranged initial installation wasn’t done at agreed time. 3: Didn’t fix problem within 2 days. 4: Didn’t fix problem within 2 days. 5: Didn’t fix problem within same day. 6: Supervisor didn’t call. 7: Didn’t fix problem within agreed timescale.)
Number of failed attempts by Etisalat: 3 (at least)
Days from initial installation: 14
Days internet has been working: 3
Number of broken promises by Etisalat: 7 (1: Initial installation wasn’t done when they said it would be. 2: Re-arranged initial installation wasn’t done at agreed time. 3: Didn’t fix problem within 2 days. 4: Didn’t fix problem within 2 days. 5: Didn’t fix problem within same day. 6: Supervisor didn’t call. 7: Didn’t fix problem within agreed timescale.)
Number of failed attempts by Etisalat: 3 (at least)
100Gb/month is the 'unlimited' amount - 3GB/day, hopefully the live TV streaming will be below it.
May 4th 2010, 5:17 am
#39
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
Good luck, Millhouse.
Days from initial installation: 15
Days internet has been working: 3
Number of broken promises by Etisalat: 7 (1: Initial installation wasn’t done when they said it would be. 2: Re-arranged initial installation wasn’t done at agreed time. 3: Didn’t fix problem within 2 days. 4: Didn’t fix problem within 2 days. 5: Didn’t fix problem within same day. 6: Supervisor didn’t call. 7: Didn’t fix problem within agreed timescale.)
Number of failed attempts by Etisalat: 3 (at least)
Days from initial installation: 15
Days internet has been working: 3
Number of broken promises by Etisalat: 7 (1: Initial installation wasn’t done when they said it would be. 2: Re-arranged initial installation wasn’t done at agreed time. 3: Didn’t fix problem within 2 days. 4: Didn’t fix problem within 2 days. 5: Didn’t fix problem within same day. 6: Supervisor didn’t call. 7: Didn’t fix problem within agreed timescale.)
Number of failed attempts by Etisalat: 3 (at least)
May 4th 2010, 10:41 am
#40
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
Internet working at 12:53pm, allegedly as a result of a new cable having been installed.
Wondering if it'll be working when I get home for my tea...
Wondering if it'll be working when I get home for my tea...
May 4th 2010, 10:45 am
#41
Loading...
Joined: Oct 2004
Location: Back in the sand
Posts: 1,279
Re: Hopefully maybe insh'Allah
I'm sure you'll let us know..... 
(very firmly tongue in cheek)
(very firmly tongue in cheek)
May 4th 2010, 11:01 am
#42
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
I think its egg n chips for tea, too.
May 4th 2010, 8:41 pm
#43
Hit 16's
Thread Starter
Joined: Mar 2010
Location: Of all the gin joints, in all the towns, in all the world, she walks into mine
Posts: 13,112
Re: Hopefully maybe insh'Allah
Hopefully last post in this thread: still working stably at 12:40 am, some 12 hours after the "permanent fix".
Right, wot can I bore you all with next?
Right, wot can I bore you all with next?
May 5th 2010, 7:38 am
#44
Lost in BE Cyberspace
Joined: May 2009
Location: Dubai
Posts: 5,965
Re: Hopefully maybe insh'Allah
oh you do make me laugh Bahtatboy! what else winds you up?
Need a drink by any chance as your sounding a bit stressed!
Just wondering how many expats become alcoholics here- possibly due to the incompetence of service industries? I reakon the figures high!
xxx
May 5th 2010, 7:39 am
#45
If I have to explain...
Joined: Sep 2008
Location: Where ever the road takes me
Posts: 3,999
Re: Hopefully maybe insh'Allah
I'm not an alcoholic, they go to meetings. I'm a drunk!