BBC iPlayer problems

Old Nov 16th 2012, 9:09 am
  #1  
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Default BBC iPlayer problems

My BBC iPlayer has started to play up this week. It has lost all downloaded programs etc a few times. I have totally removed and reinstalled a few times and each time the programs are lost following download when I close iPlayer and return to view . It is a newish laptop with Windows 7.

My internet at my hotel in Doha is not good and I rely on downloading at work and watching at night! This rules out watching live.

Is anyone else having problems with it. Has the BBC managed to get round vpns? I doubt they can but you never know..
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Old Nov 16th 2012, 11:56 am
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Default Re: BBC iPlayer problems

aargh - no idea. ours cr*ps out all the time (MacBook, iOS 10.6.8, updated adobe flash) and have tried two different vpn services. it connects to the internet via wifi, and I do wonder if that is the problem.
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Old Nov 16th 2012, 12:02 pm
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Default Re: BBC iPlayer problems

I'm not sure, but I have a feeling if you connect to the app without the VPN on, it deletes it. That might be the cause.
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Old Nov 16th 2012, 12:28 pm
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Default Re: BBC iPlayer problems

Also a MAC user. Everything was fine until I updated Adobe Air a few days ago.
Everything I had in iPlayer disappeared. Now I can't d/l any programmes to watch at my leisure, but I can stream via a VPN so it's not that big a deal, more of a pain in the b*tt.
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Old Nov 16th 2012, 1:30 pm
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Default Re: BBC iPlayer problems

I just download from a torrent site, don't use iPlayer at all
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Old Nov 16th 2012, 3:36 pm
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Default Re: BBC iPlayer problems

It maybe sounds like the adobe air update may have caused problems. I had no problem before this update. I only ever connect iPlayer with VPN on, but it is still causing problems.

I wonder if the update to adobe air notes it is out of UK and logs this in some way. It is my work laptop so I cannot always have on VPN. I have a MacBook, but I use that for surfing the net while watching TV. May have to swap around and try with that.
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Old Nov 16th 2012, 7:23 pm
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Default Re: BBC iPlayer problems

We, too, only ever connect to iPlayer with the vizzle thing connected. Is it possible for the Adobe Air thing to know that you are out of UK if you are using it whilst using a UK IP address?

We have a MacMini which is our TV server and we only updated Adobe Air on this. We also have a MacBook Pro and we didn't update Adobe Air on this and we can still download BBC iPlayer so - we can stream off our TV via the Mac Mini or we can download and watch later on our MacBook Pro.

I know, it's belt and braces but it works for us so far
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Old Nov 16th 2012, 8:01 pm
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Default Re: BBC iPlayer problems

I thought the iplayer has moved away from Flash to HTML5?
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Old Nov 17th 2012, 5:20 am
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Default Re: BBC iPlayer problems

It's Adobe Air. Check this out: http://www.theregister.co.uk/2012/11...adobe_air_3_5/
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Old Nov 17th 2012, 5:23 am
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Default Re: BBC iPlayer problems

Originally Posted by hnd View Post
Good work. Hope you have not been up all night investigating!
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Old Nov 17th 2012, 5:27 am
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Default Re: BBC iPlayer problems

Nope, came across it whilst looking for something else. I'm not that sad, well not all the time anyway!!
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Old Nov 17th 2012, 5:30 am
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Default Re: BBC iPlayer problems

Originally Posted by hnd View Post
Nope, came across it whilst looking for something else. I'm not that sad, well not all the time anyway!!


There is now a link on the BBC iPLayer page about how to fix. Will try it out at lunchtime

http://iplayerhelp.external.bbc.co.u...ntentdisappear
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Old Nov 17th 2012, 5:42 am
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Default Re: BBC iPlayer problems

Thanks, as you say will try that later.
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Old Nov 17th 2012, 6:17 am
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Default Re: BBC iPlayer problems

Originally Posted by hnd View Post
Thanks, as you say will try that later.
The BBC link does not work. You have to downgrade to this version of adobe air - 3.4.0.2540.

http://http://www.oldapps.com/adobe_...adobe_air=8210

Now works for me again corectly and Doha seems so much brighter again!
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Old Nov 17th 2012, 6:35 am
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Default Re: BBC iPlayer problems

BBC links worked for me! All working normally again.
Thanks your help.
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