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UK - Travelodge hotels - a bizarre scam

UK - Travelodge hotels - a bizarre scam

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Old May 3rd 2006, 9:44 am
  #1  
Alan Harrison
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Default UK - Travelodge hotels - a bizarre scam

The night before last I stayed in a Travelodge hotel for the first (and
quite possibly the last) time.

In fairness, I suppose that �51 for a room would be cheap for a family
group, but it's expensive for a single traveller. (A potential employer was
picking up the tab, as I was attending a job interview.) The "basic" level
of service, like no shampoo/shower stuff in the rooms, breakfast (four quid
extra) left outside your door in a paper bag, no facility to call reception
from your room, was justified as "no frills" keeping the price down.

But the thing that left me gobsmacked was that incoming calls to guests are
on an 090 number, so that your nearest and dearest get charged premium rate
if they want to call you. Has anyone come across this scam in any other
hotel chain?

Alan Harrison
 
Old May 3rd 2006, 9:46 am
  #2  
Mark Hewitt
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Default Re: UK - Travelodge hotels - a bizarre scam

"ALAN HARRISON" <[email protected]> wrote in message
news:[email protected]...
    > The night before last I stayed in a Travelodge hotel for the first (and
    > quite possibly the last) time.
    > In fairness, I suppose that �51 for a room would be cheap for a family
    > group, but it's expensive for a single traveller. (A potential employer
    > was picking up the tab, as I was attending a job interview.) The "basic"
    > level of service, like no shampoo/shower stuff in the rooms, breakfast
    > (four quid extra) left outside your door in a paper bag, no facility to
    > call reception from your room, was justified as "no frills" keeping the
    > price down.
    > But the thing that left me gobsmacked was that incoming calls to guests
    > are on an 090 number, so that your nearest and dearest get charged premium
    > rate if they want to call you. Has anyone come across this scam in any
    > other hotel chain?

Who uses phones in hotels anyway. Don't you have a mobile phone?

It was only recently that travelodge installed phones in the rooms at all.
 
Old May 3rd 2006, 10:57 am
  #3  
Alan Harrison
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Default Re: UK - Travelodge hotels - a bizarre scam

"Mark Hewitt" <[email protected]> wrote in message
news:[email protected]...
    > Who uses phones in hotels anyway. Don't you have a mobile phone?

Yeah, and consequently I don't use pricy hotel phones. However, I would
normally expect incoming calls to be on normal land line, which would cost
anyone wanting to contact me less than a call to a mobile.
    > It was only recently that travelodge installed phones in the rooms at all.
What I think was more worrying than the incoming calls scam was the
inability to phone reception from the rooms. Having had a heart attack
(during the night) a few years ago, I wouldn't relish stumbling along the
corridor and downstairs to the desk in the event of a repeat performance.
("The guest in number 18 hasn't picked up his breakfast bag and there's a
horrible smell coming from the room." :-) )

Alan Harrison
 
Old May 3rd 2006, 11:30 am
  #4  
Mark Hewitt
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Default Re: UK - Travelodge hotels - a bizarre scam

"ALAN HARRISON" <[email protected]> wrote in message
news:[email protected]...
    > "Mark Hewitt" <[email protected]> wrote in
    > message news:[email protected]...
    >> Who uses phones in hotels anyway. Don't you have a mobile phone?
    > Yeah, and consequently I don't use pricy hotel phones. However, I would
    > normally expect incoming calls to be on normal land line, which would cost
    > anyone wanting to contact me less than a call to a mobile.

You really expected a call to a hotel phone to be less than to a mobile?
Sorry but that's just naive.

    > What I think was more worrying than the incoming calls scam was the
    > inability to phone reception from the rooms. Having had a heart attack
    > (during the night) a few years ago, I wouldn't relish stumbling along the
    > corridor and downstairs to the desk in the event of a repeat performance.
    > ("The guest in number 18 hasn't picked up his breakfast bag and there's a
    > horrible smell coming from the room." :-) )

Indeed. I did assume (it seems wrongly) that you could call reception from
the phones. If only to complain that your TV wasn't working properly, which
in the dozens of travelodges I've stayed in, it never has.
 
Old May 3rd 2006, 11:46 am
  #5  
Ian F.
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Default Re: UK - Travelodge hotels - a bizarre scam

"Mark Hewitt" <[email protected]> wrote in
message

    >> But the thing that left me gobsmacked was that incoming calls to guests
    >> are on an 090 number

It would be an easy matter to find the corresponding geographic number, if
incoming callers were that bothered.

According to the Travelodge website, most of them have either normal
numbers or an 0870 one. I couldn't find any 090 numbers listed, although I
didn't check all the hotels.

Ian
 
Old May 3rd 2006, 11:48 am
  #6  
Mark Hewitt
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Default Re: UK - Travelodge hotels - a bizarre scam

"Ian F." <[email protected]> wrote in message
news:[email protected]...
    > "Mark Hewitt" <[email protected]> wrote in
    > message
    >>> But the thing that left me gobsmacked was that incoming calls to guests
    >>> are on an 090 number
    > It would be an easy matter to find the corresponding geographic number, if
    > incoming callers were that bothered.
    > According to the Travelodge website, most of them have either normal
    > numbers or an 0870 one. I couldn't find any 090 numbers listed, although I
    > didn't check all the hotels.

Is that to call reception or guest rooms?
 
Old May 3rd 2006, 11:50 am
  #7  
David Horne
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Default Re: UK - Travelodge hotels - a bizarre scam

ALAN HARRISON <[email protected]> wrote:

    > "Mark Hewitt" <[email protected]> wrote in message
    > news:[email protected]...
    > >
    > > Who uses phones in hotels anyway. Don't you have a mobile phone?
    >
    > Yeah, and consequently I don't use pricy hotel phones. However, I would
    > normally expect incoming calls to be on normal land line,

There are other hotels which use 0870 numbers, certainly. What were the
first half dozen or so digits of the number? There are a wide range of
charges for 09x numbers.

    > which would cost
    > anyone wanting to contact me less than a call to a mobile.

I think it's certainly of interest to point out that Travelodge has this
system, but I don't think it's a scam. There's an infrastructure
involved in having phones in rooms. Many cheaper chains avoid them
altogether, e.g. Etap. I don't think it's something that would matter to
most people nowadays, with mobile phones etc. For travellers roaming on
mobile phones, I can imagine it causing more problems maybe. I suspect
that most users of the Travelodge don't know, or care, about this. I
stay in Travelodges all the time- and didn't know about it. And don't
care. I'm not negating your own disquiet about this though.

(As an aside, for calling a mobile from the UK, it need only cost you 2p
a minute (5p minimum) from a BT landline. If the person is calling from
a mobile, many plans now don't differentiate anyway- even pay as you go.
I'm on the Tesco extra mobile pay as you go plan, 8.5p a minute to any
phone any time, including most landlines I call abroad (with �13.50
auto-top up each month.)

    > > It was only recently that travelodge installed phones in the rooms at all.
    > >
    > What I think was more worrying than the incoming calls scam was the
    > inability to phone reception from the rooms. Having had a heart attack
    > (during the night) a few years ago, I wouldn't relish stumbling along the
    > corridor and downstairs to the desk in the event of a repeat performance.
    > ("The guest in number 18 hasn't picked up his breakfast bag and there's a
    > horrible smell coming from the room." :-) )

Fair enough, but again, most people have mobile phones with them now,
and lots of people stay in hotels without phones.

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org
 
Old May 3rd 2006, 12:00 pm
  #8  
Jim Ley
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Posts: n/a
Default Re: UK - Travelodge hotels - a bizarre scam

On Wed, 3 May 2006 10:44:19 +0100, "ALAN HARRISON"
<[email protected]> wrote:

    >The night before last I stayed in a Travelodge hotel for the first (and
    >quite possibly the last) time.
    >In fairness, I suppose that �51 for a room would be cheap for a family
    >group, but it's expensive for a single traveller.

yes, but most people are paying 10 or 26...

    >But the thing that left me gobsmacked was that incoming calls to guests are
    >on an 090 number, so that your nearest and dearest get charged premium rate
    >if they want to call you. Has anyone come across this scam in any other
    >hotel chain?

Why's it a scam? It seems perfectly reasonable to me, you want an
added service that the majority of people don't use, you should pay
for it. Like the shampoo etc. people bring their own phones to
hotels.

Jim.
 
Old May 3rd 2006, 12:03 pm
  #9  
David Horne
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Posts: n/a
Default Re: UK - Travelodge hotels - a bizarre scam

Jim Ley <[email protected]> wrote:

    > On Wed, 3 May 2006 10:44:19 +0100, "ALAN HARRISON"
    > <[email protected]> wrote:
    >
    > >The night before last I stayed in a Travelodge hotel for the first (and
    > >quite possibly the last) time.
    > >
    > >In fairness, I suppose that �51 for a room would be cheap for a family
    > >group, but it's expensive for a single traveller.
    >
    > yes, but most people are paying 10 or 26...

On what basis do you make that assumption?

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org
 
Old May 3rd 2006, 12:04 pm
  #10  
Jim Ley
Guest
 
Posts: n/a
Default Re: UK - Travelodge hotels - a bizarre scam

On Wed, 3 May 2006 11:57:16 +0100, "ALAN HARRISON"
<[email protected]> wrote:

    >> It was only recently that travelodge installed phones in the rooms at all.
    >What I think was more worrying than the incoming calls scam was the
    >inability to phone reception from the rooms. Having had a heart attack
    >(during the night) a few years ago, I wouldn't relish stumbling along the
    >corridor and downstairs to the desk in the event of a repeat performance.

Why would you call reception in such a situation? Hotel staff are
generally not equipped or trained medical practitoineers. Call an
ambulane...

Jim.
 
Old May 3rd 2006, 12:05 pm
  #11  
Jim Ley
Guest
 
Posts: n/a
Default Re: UK - Travelodge hotels - a bizarre scam

On Wed, 3 May 2006 13:03:43 +0100, [email protected]
(David Horne, _the_ chancellor of the duchy of besses o' th' barn and
prestwich tesco 24h offy) wrote:

    >Jim Ley <[email protected]> wrote:
    >> On Wed, 3 May 2006 10:44:19 +0100, "ALAN HARRISON"
    >> <[email protected]> wrote:
    >>
    >> >The night before last I stayed in a Travelodge hotel for the first (and
    >> >quite possibly the last) time.
    >> >
    >> >In fairness, I suppose that �51 for a room would be cheap for a family
    >> >group, but it's expensive for a single traveller.
    >>
    >> yes, but most people are paying 10 or 26...
    >On what basis do you make that assumption?

Talking to the people I meet in them. although the 10's are quite
rare in London, actually had a surprised staff member recently.

Jim.
 
Old May 3rd 2006, 12:12 pm
  #12  
David Horne
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Posts: n/a
Default Re: UK - Travelodge hotels - a bizarre scam

Jim Ley <[email protected]> wrote:

    > On Wed, 3 May 2006 13:03:43 +0100, [email protected]
    > (David Horne, _the_ chancellor of the duchy of besses o' th' barn and
    > prestwich tesco 24h offy) wrote:
    >
    > >Jim Ley <[email protected]> wrote:
    > >
    > >> On Wed, 3 May 2006 10:44:19 +0100, "ALAN HARRISON"
    > >> <[email protected]> wrote:
    > >>
    > >> >The night before last I stayed in a Travelodge hotel for the first (and
    > >> >quite possibly the last) time.
    > >> >
    > >> >In fairness, I suppose that �51 for a room would be cheap for a family
    > >> >group, but it's expensive for a single traveller.
    > >>
    > >> yes, but most people are paying 10 or 26...
    > >
    > >On what basis do you make that assumption?
    >
    > Talking to the people I meet in them.

I think it's an unsafe assumption to make on that basis. As you know,
flexibility is required to get these rates.

    > although the 10's are quite
    > rare in London, actually had a surprised staff member recently.

The �26 rate is also rare in central London.

--
David Horne- http://www.davidhorne.net
usenet (at) davidhorne (dot) co (dot) uk
http://homepage.mac.com/davidhornecomposer http://soundjunction.org
 
Old May 3rd 2006, 12:17 pm
  #13  
Mark Hewitt
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Posts: n/a
Default Re: UK - Travelodge hotels - a bizarre scam

"Jim Ley" <[email protected]> wrote in message
news:[email protected]...
    > On Wed, 3 May 2006 10:44:19 +0100, "ALAN HARRISON"
    > <[email protected]> wrote:
    >>The night before last I stayed in a Travelodge hotel for the first (and
    >>quite possibly the last) time.
    >>In fairness, I suppose that �51 for a room would be cheap for a family
    >>group, but it's expensive for a single traveller.
    > yes, but most people are paying 10 or 26...

Some people are paying �10 or �26 but they are relatively rare, it depends
on the popularity of the hotel of course, but some places and some nights
�26 rates are not available at all.
 
Old May 3rd 2006, 12:38 pm
  #14  
barney2
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Posts: n/a
Default Re: UK - Travelodge hotels - a bizarre scam

In article <[email protected]>, [email protected]
(ALAN HARRISON) wrote:

    > *From:* "ALAN HARRISON" <[email protected]>
    > *Date:* Wed, 3 May 2006 10:44:19 +0100
    >
    > The night before last I stayed in a Travelodge hotel for the first (and
    > quite possibly the last) time.
    >
    > In fairness, I suppose that �51 for a room would be cheap for a family
    > group, but it's expensive for a single traveller.

I dunno, it's perfectly common to pay more than that for a single room at
hotels (as opposed to B&Bs) all over the country. I wouldn't consider it
expensive, or cheap. FWIW, I tend to prefer the Premier Travel Inn chain
to the Travelodges - they're generally in better locations and they have
great comfy beds!

----------------------------------------------
The poster formerly known as [email protected].
 
Old May 3rd 2006, 1:32 pm
  #15  
EvelynVogtGamble
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Default Re: UK - Travelodge hotels - a bizarre scam

ALAN HARRISON wrote:
    > The night before last I stayed in a Travelodge hotel for the first (and
    > quite possibly the last) time.

In the U.S., Travelodge is (or was) a lower end motel.
(Although fifty pounds doesn't sound particularly "lower
end", even at today's inflated prices!) They came into
exostence about the same time as Motel Six (so named
because, at that time, roomes were only six dollars a night).

I've only stayed in a Travelodge once. Having experienced
U.S. "motels" previously, I didn't expect much - and that's
what I got. Unlike hotels, motels seldom provide amenities
like shampoo, etc. (You're lucky if they provide a bar of
soap!) However, the Travelodge where I stayed was not in a
run-down area of town, so I DID expect a reasonably quiet
place to sleep, and a bed that was not lumpy and did not sag
in the middle. My expectations were not met. :-)

--
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