Ryanair Beware!
May 5th 2003, 2:17 pm
#31
Guest
Posts: n/a
Re: Ryanair Beware!
>What surprises me more is the claim that the passport has been accepted in
>the past. Matching the passport to the name on the ticket is one of the more
>basic anti-terrorist measures
Well that's kind of what my point is. If the problem is the wrong name on a
passport vs. a ticket, then doing it for free would be wrong, but charging for
it seems even more nefarious.
Joelle
If you want to make God laugh, tell him what you are doing tomorrow
Father Mike
>the past. Matching the passport to the name on the ticket is one of the more
>basic anti-terrorist measures
Well that's kind of what my point is. If the problem is the wrong name on a
passport vs. a ticket, then doing it for free would be wrong, but charging for
it seems even more nefarious.
Joelle
If you want to make God laugh, tell him what you are doing tomorrow
Father Mike
May 5th 2003, 2:40 pm
#32
Guest
Posts: n/a
Re: Ryanair Beware!
>No. You're supposed to apply some common sense.
And common sense means, see it your way. That's way I'm having such a hard
time here. I just don't see it your way.
Joelle
If you want to make God laugh, tell him what you are doing tomorrow
Father Mike
And common sense means, see it your way. That's way I'm having such a hard
time here. I just don't see it your way.
Joelle
If you want to make God laugh, tell him what you are doing tomorrow
Father Mike
May 5th 2003, 3:08 pm
#33
Guest
Posts: n/a
Re: Ryanair Beware!
What are you really expecting for =A32???
Jeff
Ciaran Byrne wrote:
> =
> My wife and I booked a short break in France; happy to fly with Ryanair=
at
> =A32 per ticket. When we arrived at the airport we went to the enquirie=
s desk
> because I booked the tickets in our name and my wife's passport is stil=
l in
> her maiden name. This has happened several times before, at least once =
with
> Ryanair, and has never previously caused a problem. Ryanair said she
> couldn't fly.
> =
> Then the "helpdesk" person said we could pay a fee to change the name o=
n the
> ticket. OK, how much?
> ONE HUNDRED AND SIXTY-NINE POUNDS!!! To change the name on the ticket!
> =
> I asked if there were any empty seats on the aircraft. Yes. How much is=
a
> new ticket? One hundred and seventy-nine pounds. We declined this gener=
ous
> offer and regretfully abandoned our holiday. I think this is disgracefu=
l
> behaviour, although I suppose some here will say it was our own fault.
> =
> Anyway, don't say you haven't been warned.
> =
> --
> Ciaran Byrne
Jeff
Ciaran Byrne wrote:
> =
> My wife and I booked a short break in France; happy to fly with Ryanair=
at
> =A32 per ticket. When we arrived at the airport we went to the enquirie=
s desk
> because I booked the tickets in our name and my wife's passport is stil=
l in
> her maiden name. This has happened several times before, at least once =
with
> Ryanair, and has never previously caused a problem. Ryanair said she
> couldn't fly.
> =
> Then the "helpdesk" person said we could pay a fee to change the name o=
n the
> ticket. OK, how much?
> ONE HUNDRED AND SIXTY-NINE POUNDS!!! To change the name on the ticket!
> =
> I asked if there were any empty seats on the aircraft. Yes. How much is=
a
> new ticket? One hundred and seventy-nine pounds. We declined this gener=
ous
> offer and regretfully abandoned our holiday. I think this is disgracefu=
l
> behaviour, although I suppose some here will say it was our own fault.
> =
> Anyway, don't say you haven't been warned.
> =
> --
> Ciaran Byrne
May 5th 2003, 3:12 pm
#34
Guest
Posts: n/a
Re: Ryanair Beware!
"Padraig Breathnach" wrote in message
news:[email protected]...
> Ryanair have found so many ways to be nasty that I will never use
> them.
Would anyone care to add to the list?
There was this article referenced by another poster a few weeks ago:
http://www.aftenposten.no/english/lo...ticleID=517434
(brief summary: Ryanair bus carrying passengers to airport is delayed by a
highway blockage. Passengers are not given another flight for 27 hours or
so, and have to purchase new tickets. They are given no help in the
meantime. Oddest of all - 1/2 the passengers on the bus were allowed to
board, but Ryanair said the other half were too late.)
The 169-pound name change (this may or may not be different than other
airlines).
Cancelling a flight whenever (so do other airlines, but there is no offer of
help with Ryanair).
I want to make sure I'm prepared for all contingencies. After reading about
the name change issue, I went back to double-check my emails from Ryanair
had the right names on them.
Traveler
news:[email protected]...
> Ryanair have found so many ways to be nasty that I will never use
> them.
Would anyone care to add to the list?
There was this article referenced by another poster a few weeks ago:
http://www.aftenposten.no/english/lo...ticleID=517434
(brief summary: Ryanair bus carrying passengers to airport is delayed by a
highway blockage. Passengers are not given another flight for 27 hours or
so, and have to purchase new tickets. They are given no help in the
meantime. Oddest of all - 1/2 the passengers on the bus were allowed to
board, but Ryanair said the other half were too late.)
The 169-pound name change (this may or may not be different than other
airlines).
Cancelling a flight whenever (so do other airlines, but there is no offer of
help with Ryanair).
I want to make sure I'm prepared for all contingencies. After reading about
the name change issue, I went back to double-check my emails from Ryanair
had the right names on them.
Traveler
May 5th 2003, 5:57 pm
#35
Guest
Posts: n/a
Re: Ryanair Beware!
Elaine wrote in message
news:[email protected]...
> "Ciaran Byrne" wrote in message
> news:[email protected]...
> > My wife and I booked a short break in France; happy to fly with Ryanair
at
> > £2 per ticket. When we arrived at the airport we went to the enquiries
> desk
> > because I booked the tickets in our name and my wife's passport is still
> in
> > her maiden name. This has happened several times before, at least once
> with
> > Ryanair, and has never previously caused a problem. Ryanair said she
> > couldn't fly.
> I don't see how you can blame Ryanair or the person on the helpdesk for
> this. As I understand it, it's internaitonal law that the name on the
> ticket and the passport have to match.
> I would suggest that your wife either gets her passport changed as soon as
> possible, or you book her tickets in her maiden name until she does.
> Elaine
On the other hand, it can't be a security issue if Ryanair were prepared to
issue a new ticket in the name on the passport.
Seems like another example of Ryanair gouging its customers - you get what
you pay for.
news:[email protected]...
> "Ciaran Byrne" wrote in message
> news:[email protected]...
> > My wife and I booked a short break in France; happy to fly with Ryanair
at
> > £2 per ticket. When we arrived at the airport we went to the enquiries
> desk
> > because I booked the tickets in our name and my wife's passport is still
> in
> > her maiden name. This has happened several times before, at least once
> with
> > Ryanair, and has never previously caused a problem. Ryanair said she
> > couldn't fly.
> I don't see how you can blame Ryanair or the person on the helpdesk for
> this. As I understand it, it's internaitonal law that the name on the
> ticket and the passport have to match.
> I would suggest that your wife either gets her passport changed as soon as
> possible, or you book her tickets in her maiden name until she does.
> Elaine
On the other hand, it can't be a security issue if Ryanair were prepared to
issue a new ticket in the name on the passport.
Seems like another example of Ryanair gouging its customers - you get what
you pay for.
May 5th 2003, 6:58 pm
#36
Guest
Posts: n/a
Re: Ryanair Beware!
On Tue, 06 May 2003 03:12:52 GMT, Traveler wrote
>
> "Padraig Breathnach" wrote in message
> news:[email protected]...
>
>> Ryanair have found so many ways to be nasty that I will never use
>> them.
>
> Would anyone care to add to the list?
-snip examples-
I had a straightforward flight with them a couple of years ago --
Southampton to Dublin -- but you're absolutely right.
As the police would say, they have form.
--
Cheers,
Harvey
For e-mail, change harvey to whhvs.
>
> "Padraig Breathnach" wrote in message
> news:[email protected]...
>
>> Ryanair have found so many ways to be nasty that I will never use
>> them.
>
> Would anyone care to add to the list?
-snip examples-
I had a straightforward flight with them a couple of years ago --
Southampton to Dublin -- but you're absolutely right.
As the police would say, they have form.
--
Cheers,
Harvey
For e-mail, change harvey to whhvs.
May 5th 2003, 7:22 pm
#37
Guest
Posts: n/a
Re: Ryanair Beware!
"Padraig Breathnach" wrote in message
news:[email protected]...
...
> For flights between the UK and Ireland, which is a "common travel
> area" (i.e. no documentation required at point of entry) Ryanair still
> insist on photo ID, and expect a passport or driving licence. They
> have been known to refuse other forms of photo ID, and
> recently-expired passports. Some people possess neither passports nor
> driving licenses, and have been refused by Ryanair.
As I normally fly with BA, I've not met that problem. Gatwick has a lot more
cameras at the boarding pass check for the Republic of Ireland than at any
other, but that apart, there have been no unusual conditions. Mind you, the
last time I visited Dublin was before the twin towers attack and I was able
to sit in the cockpit and chat to the Captain, whom I knew, so things may
have changed since.
Colin Bignell
news:[email protected]...
...
> For flights between the UK and Ireland, which is a "common travel
> area" (i.e. no documentation required at point of entry) Ryanair still
> insist on photo ID, and expect a passport or driving licence. They
> have been known to refuse other forms of photo ID, and
> recently-expired passports. Some people possess neither passports nor
> driving licenses, and have been refused by Ryanair.
As I normally fly with BA, I've not met that problem. Gatwick has a lot more
cameras at the boarding pass check for the Republic of Ireland than at any
other, but that apart, there have been no unusual conditions. Mind you, the
last time I visited Dublin was before the twin towers attack and I was able
to sit in the cockpit and chat to the Captain, whom I knew, so things may
have changed since.
Colin Bignell
May 5th 2003, 7:26 pm
#38
Guest
Posts: n/a
Re: Ryanair Beware!
"Harvey Van Sickle" wrote in message
news:[email protected]...
> I had a straightforward flight with them a couple of years ago --
> Southampton to Dublin -- but you're absolutely right.
> As the police would say, they have form.
I will never forget the image of a man travelling with a 2 or 3 year old
child as he paced up and down, not knowing what to do when they cancelled
one of their flights late at night from Stansted. It is still what comes
into my mind when I hear 'Ryanair'.
Personally, I don't fly with them anymore, following their cancellation of a
flight (Manchester - Dublin) I was to take with a group of teenagers from
work. The fares were actually 5 pounds more expensive than Aer Lingus, but
we had specifically chosen Ryanair because they had a flight home at a time
that would have allowed us to avoid the 'stag party' flights from the UK,
but then with a day to go they cancelled it, and we ended up on a plane with
three different 'stag' groups. Thanks to their lack of assigned seating, our
group ended up spread throughout the plane, which was not very helpful in
terms of discipline. I had pointed this out before boarding, but because
they were teenagers and not small children, I was not allowed board early
with them.
It's always worth paying more for a decent service, though often in the case
of Ryanair versus Aer Lingus, Ryanair are more expensive.
--
Trish
Dublin, Ireland
news:[email protected]...
> I had a straightforward flight with them a couple of years ago --
> Southampton to Dublin -- but you're absolutely right.
> As the police would say, they have form.
I will never forget the image of a man travelling with a 2 or 3 year old
child as he paced up and down, not knowing what to do when they cancelled
one of their flights late at night from Stansted. It is still what comes
into my mind when I hear 'Ryanair'.
Personally, I don't fly with them anymore, following their cancellation of a
flight (Manchester - Dublin) I was to take with a group of teenagers from
work. The fares were actually 5 pounds more expensive than Aer Lingus, but
we had specifically chosen Ryanair because they had a flight home at a time
that would have allowed us to avoid the 'stag party' flights from the UK,
but then with a day to go they cancelled it, and we ended up on a plane with
three different 'stag' groups. Thanks to their lack of assigned seating, our
group ended up spread throughout the plane, which was not very helpful in
terms of discipline. I had pointed this out before boarding, but because
they were teenagers and not small children, I was not allowed board early
with them.
It's always worth paying more for a decent service, though often in the case
of Ryanair versus Aer Lingus, Ryanair are more expensive.
--
Trish
Dublin, Ireland
May 5th 2003, 8:17 pm
#39
Guest
Posts: n/a
Re: Ryanair Beware!
"Ciaran Byrne" wrote in message
news:[email protected]...
> My wife and I booked a short break in France; happy to fly with Ryanair at
> £2 per ticket. When we arrived at the airport we went to the enquiries
desk
> because I booked the tickets in our name and my wife's passport is still
in
> her maiden name. This has happened several times before, at least once
with
> Ryanair, and has never previously caused a problem. Ryanair said she
> couldn't fly.
> Then the "helpdesk" person said we could pay a fee to change the name on
the
> ticket. OK, how much?
> ONE HUNDRED AND SIXTY-NINE POUNDS!!! To change the name on the ticket!
[snip]
I guess you were off by an hour or two. If you had been aware of the problem
more than 3 hours prior to departure, you could have changed the name for
only 15 pounds. Thanks for the warning.
From Ryanair's Terms and Conditions (which I am now rereading with a
fine-toothed comb):
a.. Names of passengers may be changed up to 3 hours prior to scheduled
departure (subject to reservation centres opening hours) but only upon
payment of a change fee of £Stg15.00//?25 (or local currency equivalent) per
person. In addition, if there is a difference between the original fare paid
and the current fare available at the time the change is made, the customer
will be liable for the increase in fare. The same passenger name must be
used for all flights within a booking.
news:[email protected]...
> My wife and I booked a short break in France; happy to fly with Ryanair at
> £2 per ticket. When we arrived at the airport we went to the enquiries
desk
> because I booked the tickets in our name and my wife's passport is still
in
> her maiden name. This has happened several times before, at least once
with
> Ryanair, and has never previously caused a problem. Ryanair said she
> couldn't fly.
> Then the "helpdesk" person said we could pay a fee to change the name on
the
> ticket. OK, how much?
> ONE HUNDRED AND SIXTY-NINE POUNDS!!! To change the name on the ticket!
[snip]
I guess you were off by an hour or two. If you had been aware of the problem
more than 3 hours prior to departure, you could have changed the name for
only 15 pounds. Thanks for the warning.
From Ryanair's Terms and Conditions (which I am now rereading with a
fine-toothed comb):
a.. Names of passengers may be changed up to 3 hours prior to scheduled
departure (subject to reservation centres opening hours) but only upon
payment of a change fee of £Stg15.00//?25 (or local currency equivalent) per
person. In addition, if there is a difference between the original fare paid
and the current fare available at the time the change is made, the customer
will be liable for the increase in fare. The same passenger name must be
used for all flights within a booking.
May 5th 2003, 8:36 pm
#40
Guest
Posts: n/a
Re: Ryanair Beware!
In article , Harvey Van Sickle
writes
>It's hardly a revelation -- pretty widely reported -- that Ryanair will
>try it on, for pretty well any pretext, to squirm out of their
>prebooked cheapie fares.
Then the OP should have known what could happen, according to you. And
he had travelled with them several times.
--
Marie Lewis
writes
>It's hardly a revelation -- pretty widely reported -- that Ryanair will
>try it on, for pretty well any pretext, to squirm out of their
>prebooked cheapie fares.
Then the OP should have known what could happen, according to you. And
he had travelled with them several times.
--
Marie Lewis
May 5th 2003, 9:28 pm
#41
Guest
Posts: n/a
Re: Ryanair Beware!
Following up to Ciaran Byrne
>Then the "helpdesk" person said we could pay a fee to change the name on the
>ticket. OK, how much?
>ONE HUNDRED AND SIXTY-NINE POUNDS!!! To change the name on the ticket!
Yes, the walk on price for a ticket. Its a security issue isnt it,
passport must match ticket.
The cheap airlines only replace tickets with different dates/details
at the maximum (last minute) price. The people who didnt query this
before were not doing hteir jobs.
--
Mike Reid
"Art is the lie that reveals the truth" P.Picasso
The British hills, London & the Thames "http://www.fellwalk.co.uk"
Spain, food and walking "http://www.fell-walker.co.uk" (see web for email)
>Then the "helpdesk" person said we could pay a fee to change the name on the
>ticket. OK, how much?
>ONE HUNDRED AND SIXTY-NINE POUNDS!!! To change the name on the ticket!
Yes, the walk on price for a ticket. Its a security issue isnt it,
passport must match ticket.
The cheap airlines only replace tickets with different dates/details
at the maximum (last minute) price. The people who didnt query this
before were not doing hteir jobs.
--
Mike Reid
"Art is the lie that reveals the truth" P.Picasso
The British hills, London & the Thames "http://www.fellwalk.co.uk"
Spain, food and walking "http://www.fell-walker.co.uk" (see web for email)
May 5th 2003, 10:32 pm
#42
Guest
Posts: n/a
Re: Ryanair Beware!
On 5/5/03 12:48 PM, in article [email protected], "Ciaran
Byrne" wrote:
> My wife and I booked a short break in France; happy to fly with Ryanair at
> £2 per ticket. When we arrived at the airport we went to the enquiries desk
> because I booked the tickets in our name and my wife's passport is still in
> her maiden name. This has happened several times before, at least once with
> Ryanair, and has never previously caused a problem. Ryanair said she
> couldn't fly.
If you have encountered the problem before, then it stands to reason you
would bring proof that you are married, and that the person on the passport
is the same as the person on the ticket.
I would sue them in Small Claims Court. They will probably default. (In
general, airlines don't defend small claims cases.)
Byrne" wrote:
> My wife and I booked a short break in France; happy to fly with Ryanair at
> £2 per ticket. When we arrived at the airport we went to the enquiries desk
> because I booked the tickets in our name and my wife's passport is still in
> her maiden name. This has happened several times before, at least once with
> Ryanair, and has never previously caused a problem. Ryanair said she
> couldn't fly.
If you have encountered the problem before, then it stands to reason you
would bring proof that you are married, and that the person on the passport
is the same as the person on the ticket.
I would sue them in Small Claims Court. They will probably default. (In
general, airlines don't defend small claims cases.)
May 5th 2003, 11:06 pm
#43
Guest
Posts: n/a
Re: Ryanair Beware!
Axqi Rqvst wrote:
>On 5/5/03 12:48 PM, in article [email protected], "Ciaran
>Byrne" wrote:
>> My wife and I booked a short break in France; happy to fly with Ryanair at
>> £2 per ticket. When we arrived at the airport we went to the enquiries desk
>> because I booked the tickets in our name and my wife's passport is still in
>> her maiden name. This has happened several times before, at least once with
>> Ryanair, and has never previously caused a problem. Ryanair said she
>> couldn't fly.
>If you have encountered the problem before, then it stands to reason you
>would bring proof that you are married, and that the person on the passport
>is the same as the person on the ticket.
>I would sue them in Small Claims Court. They will probably default. (In
>general, airlines don't defend small claims cases.)
Ryanair will fight anybody at any time.
PB
>On 5/5/03 12:48 PM, in article [email protected], "Ciaran
>Byrne" wrote:
>> My wife and I booked a short break in France; happy to fly with Ryanair at
>> £2 per ticket. When we arrived at the airport we went to the enquiries desk
>> because I booked the tickets in our name and my wife's passport is still in
>> her maiden name. This has happened several times before, at least once with
>> Ryanair, and has never previously caused a problem. Ryanair said she
>> couldn't fly.
>If you have encountered the problem before, then it stands to reason you
>would bring proof that you are married, and that the person on the passport
>is the same as the person on the ticket.
>I would sue them in Small Claims Court. They will probably default. (In
>general, airlines don't defend small claims cases.)
Ryanair will fight anybody at any time.
PB
May 5th 2003, 11:11 pm
#44
Guest
Posts: n/a
Re: Ryanair Beware!
On Tue, 06 May 2003 12:06:55 +0100, Padraig Breathnach
wrote:
> Axqi Rqvst wrote:
>> On 5/5/03 12:48 PM, in article [email protected],
>> "Ciaran
>> Byrne" wrote:
>>> My wife and I booked a short break in France; happy to fly with Ryanair
>>> at
>>> £2 per ticket. When we arrived at the airport we went to the enquiries
>>> desk
>>> because I booked the tickets in our name and my wife's passport is
>>> still in
>>> her maiden name. This has happened several times before, at least once
>>> with
>>> Ryanair, and has never previously caused a problem. Ryanair said she
>>> couldn't fly.
Perhaps a new passport is in order ...?
--
Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/
wrote:
> Axqi Rqvst wrote:
>> On 5/5/03 12:48 PM, in article [email protected],
>> "Ciaran
>> Byrne" wrote:
>>> My wife and I booked a short break in France; happy to fly with Ryanair
>>> at
>>> £2 per ticket. When we arrived at the airport we went to the enquiries
>>> desk
>>> because I booked the tickets in our name and my wife's passport is
>>> still in
>>> her maiden name. This has happened several times before, at least once
>>> with
>>> Ryanair, and has never previously caused a problem. Ryanair said she
>>> couldn't fly.
Perhaps a new passport is in order ...?
--
Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/
May 6th 2003, 1:37 am
#45
Guest
Posts: n/a
Re: Ryanair Beware!
"Padraig Breathnach" wrote in message
news:[email protected]...
> wrote:
> >
> >"Harvey Van Sickle" wrote in message
> >news:[email protected]...
> >...
> >> I wonder how long ago that was, or whether it was on a flight between
> >> the UK and Eire, where the governing regulations are looser.
> >
> >I'd not thought of that. Between the UK and the Republic of Ireland is
> >treated as an internal flight, so no passport is needed at all.
> >
> For flights between the UK and Ireland, which is a "common travel
> area" (i.e. no documentation required at point of entry) Ryanair still
> insist on photo ID, and expect a passport or driving licence. They
> have been known to refuse other forms of photo ID, and
> recently-expired passports. Some people possess neither passports nor
> driving licenses, and have been refused by Ryanair.
This one goes on and on really.. I´m looking at a screen dump my wife took
when booking a flight to the UK - in order to confirm the booking she has to
tick a box (over s ection entitled "Important" ) stating that she has either
a " valid passport, driving licence with photo, International Student
Identity Card with photo or national identity card with photo". It´s clear
enough really. Some persons prefer to forget to read these and blame the
provider when something goes wrong.. I suppose its human nature as well.
> Ryanair have found so many ways to be nasty that I will never use
> them.
My experiences with them have been good. But these were just jaunts, on my
own and at a cheap rate and the chances of the flight being cancelled were
slim. To be honest I don´t know if I´d book a major family outing with them
the thoughts of dealing with tired children when flights are late and backup
is non-existent worries me. But we do have to accept (rightly or wrongly)
that they do exactly what they say they will do "if a flight is cancelled
you are on your own, if its late there's no compensation and how much
customer service do you want for eur23". Their attitude is that if you want
the frills pay for them with some other carrier.
Des
news:[email protected]...
> wrote:
> >
> >"Harvey Van Sickle" wrote in message
> >news:[email protected]...
> >...
> >> I wonder how long ago that was, or whether it was on a flight between
> >> the UK and Eire, where the governing regulations are looser.
> >
> >I'd not thought of that. Between the UK and the Republic of Ireland is
> >treated as an internal flight, so no passport is needed at all.
> >
> For flights between the UK and Ireland, which is a "common travel
> area" (i.e. no documentation required at point of entry) Ryanair still
> insist on photo ID, and expect a passport or driving licence. They
> have been known to refuse other forms of photo ID, and
> recently-expired passports. Some people possess neither passports nor
> driving licenses, and have been refused by Ryanair.
This one goes on and on really.. I´m looking at a screen dump my wife took
when booking a flight to the UK - in order to confirm the booking she has to
tick a box (over s ection entitled "Important" ) stating that she has either
a " valid passport, driving licence with photo, International Student
Identity Card with photo or national identity card with photo". It´s clear
enough really. Some persons prefer to forget to read these and blame the
provider when something goes wrong.. I suppose its human nature as well.
> Ryanair have found so many ways to be nasty that I will never use
> them.
My experiences with them have been good. But these were just jaunts, on my
own and at a cheap rate and the chances of the flight being cancelled were
slim. To be honest I don´t know if I´d book a major family outing with them
the thoughts of dealing with tired children when flights are late and backup
is non-existent worries me. But we do have to accept (rightly or wrongly)
that they do exactly what they say they will do "if a flight is cancelled
you are on your own, if its late there's no compensation and how much
customer service do you want for eur23". Their attitude is that if you want
the frills pay for them with some other carrier.
Des
