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My first trip to Europe - NOT

My first trip to Europe - NOT

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Old Jun 9th 2003, 7:32 am
  #1  
Joe
Guest
 
Posts: n/a
Default My first trip to Europe - NOT

I bought a round trip ticket from Albany, NY to Paris
via Toronto from cheapseats.com. When I went to the
airport I was told that my flight had been cancelled weeks
ago, and that I had been rebooked on an earlier flight,
which I missed. I went home and cancelled my trip plans.
I then called cheapseats to request a refund. They told
me that my ticket was non-refundable. They also told me
that the airline could change my flight and did not have to
inform me of the change - it was up to me to keep
checking with the airline for changes. I had called the airline
3 days before the trip, and they did not tell me about the
flight change. And if they had, did I have to accept the new
flight? It had a 9 hour layover, whereas the original flight
had a 4 hour layover.

I find it hard to believe that this is a legal business practice.
I have not flown in over 10 years, and I have
never before purchased tickets on the Internet. I plan to
dispute the charge (I used a credit card), and to contact
the attorney general.

Comments are welcome.

Joe
 
Old Jun 9th 2003, 7:41 am
  #2  
Devil
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

On Mon, 09 Jun 2003 19:32:48 +0000, Joe wrote:

    > I bought a round trip ticket from Albany, NY to Paris
    > via Toronto from cheapseats.com. When I went to the
    > airport I was told that my flight had been cancelled weeks
    > ago, and that I had been rebooked on an earlier flight,
    > which I missed. I went home and cancelled my trip plans.
    > I then called cheapseats to request a refund. They told
    > me that my ticket was non-refundable. They also told me
    > that the airline could change my flight and did not have to
    > inform me of the change - it was up to me to keep
    > checking with the airline for changes. I had called the airline
    > 3 days before the trip, and they did not tell me about the
    > flight change. And if they had, did I have to accept the new
    > flight? It had a 9 hour layover, whereas the original flight
    > had a 4 hour layover.
    >
    > I find it hard to believe that this is a legal business practice.
    > I have not flown in over 10 years, and I have
    > never before purchased tickets on the Internet. I plan to
    > dispute the charge (I used a credit card), and to contact
    > the attorney general.

This about about the airline not having to inform you doesn't sound right.
Disputing the charge sounds about right.

Mind you, it may well be that it was the airline that goofed up, who
knows. Still, your business was with the consolidator, I suppose.
 
Old Jun 9th 2003, 7:43 am
  #3  
Peter L
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

"Joe" wrote in message
news:[email protected]...
    > I bought a round trip ticket from Albany, NY to Paris
    > via Toronto from cheapseats.com. When I went to the
    > airport I was told that my flight had been cancelled weeks
    > ago, and that I had been rebooked on an earlier flight,
    > which I missed. I went home and cancelled my trip plans.
    > I then called cheapseats to request a refund. They told
    > me that my ticket was non-refundable. They also told me
    > that the airline could change my flight and did not have to
    > inform me of the change - it was up to me to keep
    > checking with the airline for changes. I had called the airline
    > 3 days before the trip, and they did not tell me about the
    > flight change. And if they had, did I have to accept the new
    > flight? It had a 9 hour layover, whereas the original flight
    > had a 4 hour layover.
    > I find it hard to believe that this is a legal business practice.
    > I have not flown in over 10 years, and I have
    > never before purchased tickets on the Internet. I plan to
    > dispute the charge (I used a credit card), and to contact
    > the attorney general.
    > Comments are welcome.
    > Joe

Something like this happened to me several years ago. At that time I was on
vacation and got to the airport only to find that my flight had changed to
earlier and I missed it. Fortunately they found another flight for me on a
different airline.

My questions are: when they canceled the flight, why did they not contact
you? I will be flying in a couple of weeks and they changed the flight and
I was contacted. Did they not have your phone number?

 
Old Jun 9th 2003, 7:50 am
  #4  
Juliana L Holm
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

Joe wrote:
    > me that my ticket was non-refundable. They also told me
    > that the airline could change my flight and did not have to
    > inform me of the change - it was up to me to keep
    > checking with the airline for changes. I had called the airline
    > 3 days before the trip, and they did not tell me about the
    > flight change. And if they had, did I have to accept the new
    > flight? It had a 9 hour layover, whereas the original flight
    > had a 4 hour layover.

    > I find it hard to believe that this is a legal business practice.
    > I have not flown in over 10 years, and I have
    > never before purchased tickets on the Internet. I plan to
    > dispute the charge (I used a credit card), and to contact
    > the attorney general.

When you called the airline 3 days before the trip, what were you calling
about and what did you ask. You DID verify the flights and times, right?

Except for the calling the airport this actually sounds like SOP. That is
why travel agents always try to remind people to check on their flights the
week before they travel, and make sure no changes have been made. The
responsibility of checking up is INDEED yours, and most travel agent web
sites remind you of this. Some have ways you can automatically be notified,
by the way.

If you did, indeed, check on your times and flights and all three days aghead,
you should indeed have been told of the change at that time. If you called
ahead of time and asked other questions, but did NOT verify the flight info,
then they would not know to tell you. YOU have to ask.

Your questions about refundability should be directed to the airline, not to
Cheaptickets. They are just a travel agency, and won't give you any
satisfaction. Talk to the airline directly. This is the kind of situation
where a travel agent is actually useful, since they would 1. check your
flights and let you know if they change and 2. Complain for you. None of us
use travel agents any m ore for airlines (or rarely, though I have used one
for european travel) but they are useful tfor that kind of thing.

Julie


--
Julie
**********
Check out my Travel Pages (non-commercial) at
http://www.dragonsholm.org/travel.htm
 
Old Jun 9th 2003, 8:12 am
  #5  
Miguel Cruz
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

Joe wrote:
    > I bought a round trip ticket from Albany, NY to Paris via Toronto from
    > cheapseats.com. When I went to the airport I was told that my flight had
    > been cancelled weeks ago, and that I had been rebooked on an earlier
    > flight, which I missed. I went home and cancelled my trip plans.

It really surprises me that they didn't offer to seat you on the next
flight. Did they say anything about that? Did you ask?

miguel
--
Hit The Road! Photos and tales from around the world: http://travel.u.nu
Latest photos: Maldives, Dubai and Vietnam
 
Old Jun 9th 2003, 8:24 am
  #6  
Joe
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

They offerred to seat me on the Monday 9am flight,
which would give me a 9 hour layover in Toronto.
My original flight was a 4 hour layover. That is why I
would not accept the 9am flight. I paid more for the
ticket with the shorter layover and afternoon departure.

Joe

-------------------------------------------------------
    > It really surprises me that they didn't offer to seat you on the next
    > flight. Did they say anything about that? Did you ask?
    > miguel
 
Old Jun 9th 2003, 8:29 am
  #7  
Juliana L Holm
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

Then you should contact the airline about refunding your money.

julie

Joe wrote:
    > They offerred to seat me on the Monday 9am flight,
    > which would give me a 9 hour layover in Toronto.
    > My original flight was a 4 hour layover. That is why I
    > would not accept the 9am flight. I paid more for the
    > ticket with the shorter layover and afternoon departure.

    > Joe

    > -------------------------------------------------------
    >> It really surprises me that they didn't offer to seat you on the next
    >> flight. Did they say anything about that? Did you ask?
    >> miguel



--
Julie
**********
Check out my Travel Pages (non-commercial) at
http://www.dragonsholm.org/travel.htm
 
Old Jun 9th 2003, 8:45 am
  #8  
Miguel Cruz
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

Joe wrote:
    > They offerred to seat me on the Monday 9am flight, which would give me a 9
    > hour layover in Toronto. My original flight was a 4 hour layover. That is
    > why I would not accept the 9am flight. I paid more for the ticket with
    > the shorter layover and afternoon departure.

Ah, that does suck. Out of curiosity, which airline was it? Sounds like they
have a very sparse schedule.

miguel
--
Hit The Road! Photos and tales from around the world: http://travel.u.nu
Latest photos: Maldives, Dubai and Vietnam
 
Old Jun 9th 2003, 9:08 am
  #9  
Joe
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

The company is Air Canada. I am feeling better about
this now. When I called cheapseats they refused to offer
a refund. But when I called Air Canada they told me that
since they had made a schedule change, the tickets are
now refundable. They gave me the name and number of
the travel agency that I need to call to request the refund.
I had never heard of this company before in this dealing.
I am waiting for a call back, but I am now optimistic
about the outcome. I have learned a lot from this adventure.
There are many players involved, and some are easier to
deal with than others.

Joe

"Miguel Cruz" wrote in message
news:[email protected]...
    > Joe wrote:
    > > They offerred to seat me on the Monday 9am flight, which would give me a
9
    > > hour layover in Toronto. My original flight was a 4 hour layover. That
is
    > > why I would not accept the 9am flight. I paid more for the ticket with
    > > the shorter layover and afternoon departure.
    > Ah, that does suck. Out of curiosity, which airline was it? Sounds like
they
    > have a very sparse schedule.
    > miguel
    > --
    > Hit The Road! Photos and tales from around the world: http://travel.u.nu
    > Latest photos: Maldives, Dubai and Vietnam
 
Old Jun 9th 2003, 9:17 am
  #10  
Emilia
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

Juliana L Holm wrote in
news:[email protected]:

    > Joe wrote:
    >> me that my ticket was non-refundable. They also told me
    >> that the airline could change my flight and did not have to
    >> inform me of the change - it was up to me to keep
    >> checking with the airline for changes. I had called the airline
    >> 3 days before the trip, and they did not tell me about the
    >> flight change. And if they had, did I have to accept the new
    >> flight? It had a 9 hour layover, whereas the original flight
    >> had a 4 hour layover.
    >
    >> I find it hard to believe that this is a legal business practice.
    >> I have not flown in over 10 years, and I have
    >> never before purchased tickets on the Internet. I plan to
    >> dispute the charge (I used a credit card), and to contact
    >> the attorney general.
    >
    > When you called the airline 3 days before the trip, what were you
    > calling about and what did you ask. You DID verify the flights and
    > times, right?
    >
    > Except for the calling the airport this actually sounds like SOP.
    > That is why travel agents always try to remind people to check on
    > their flights the week before they travel, and make sure no changes
    > have been made. The responsibility of checking up is INDEED yours,
    > and most travel agent web sites remind you of this. Some have ways
    > you can automatically be notified, by the way.
    >
    > If you did, indeed, check on your times and flights and all three days
    > aghead, you should indeed have been told of the change at that time.
    > If you called ahead of time and asked other questions, but did NOT
    > verify the flight info, then they would not know to tell you. YOU
    > have to ask.
    >
    > Your questions about refundability should be directed to the airline,
    > not to Cheaptickets. They are just a travel agency, and won't give
    > you any satisfaction. Talk to the airline directly. This is the kind
    > of situation where a travel agent is actually useful, since they would
    > 1. check your flights and let you know if they change and 2. Complain
    > for you. None of us use travel agents any m ore for airlines (or
    > rarely, though I have used one for european travel) but they are
    > useful tfor that kind of thing.
    >
    > Julie


I remember last year when I flight was changed (from 19.35 to 19.30) I
got an email from Travelocity.com. I wonder if Travelocity continues
this practice especially in these days of lots of cancelled flights. Does
anyone know? Just curious.
 
Old Jun 9th 2003, 9:40 am
  #11  
Joe
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

The airline informed the travel agency, but the agency
did not inform me. I think it would be different if I had
dealt directly with the airline.

Joe

    > This about about the airline not having to inform you doesn't sound right.
    > Disputing the charge sounds about right.
    > Mind you, it may well be that it was the airline that goofed up, who
    > knows. Still, your business was with the consolidator, I suppose.
 
Old Jun 9th 2003, 9:42 am
  #12  
Joe
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

I called to ask if the ticket could be changed in any way.
I told them my flight number and date of departure, but
I did not specifically ask for verification. My mistake.
I'll know better next time.

Joe

    > When you called the airline 3 days before the trip, what were you calling
    > about and what did you ask. You DID verify the flights and times, right?
 
Old Jun 9th 2003, 9:51 am
  #13  
Devil
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

On Mon, 09 Jun 2003 21:08:11 +0000, Joe wrote:

    > The company is Air Canada. I am feeling better about
    > this now. When I called cheapseats they refused to offer
    > a refund. But when I called Air Canada they told me that
    > since they had made a schedule change, the tickets are
    > now refundable. They gave me the name and number of
    > the travel agency that I need to call to request the refund.
    > I had never heard of this company before in this dealing.
    > I am waiting for a call back, but I am now optimistic
    > about the outcome. I have learned a lot from this adventure.
    > There are many players involved, and some are easier to
    > deal with than others.

Looks like they are trying to be nice. This sounds like a consolidator
ticket and the travel agency must be the consolidator. Normally in cases
like these, there is very little flexibility.

This remains a case in which your TA should have called and offerred you a
choice *then.* I am not sure the airline has an obligation to do
anything at this point in the game, when the seat may well have gone
empty. (Would actually depend upon their arrangement with the
consolidator.)
 
Old Jun 9th 2003, 9:57 am
  #14  
Peter L
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

"Joe" wrote in message
news:[email protected]...
    > They offerred to seat me on the Monday 9am flight,
    > which would give me a 9 hour layover in Toronto.
    > My original flight was a 4 hour layover. That is why I
    > would not accept the 9am flight. I paid more for the
    > ticket with the shorter layover and afternoon departure.

An interesting choice. Some of us, having planned on a long overseas trip,
would not have canceled for that reason, and would've taken the next day's
flight. But to each his own.

What about all your other reservations in Europe? Did you make any hotel
reservations? And did you cancel them?


    > Joe
    > -------------------------------------------------------
    > > It really surprises me that they didn't offer to seat you on the next
    > > flight. Did they say anything about that? Did you ask?
    > >
    > > miguel
 
Old Jun 9th 2003, 10:11 am
  #15  
Joe
Guest
 
Posts: n/a
Default Re: My first trip to Europe - NOT

I was planning to ride my bike around France for a few
weeks, and I had made no other reservations. The thought
of a 9 hour layover in Toronto followed by a long overseas
flight did not appeal to me. Many folks in the Albany area
drive to Boston or Newark to catch a flight - I am beginning
to understand why.

Joe

    > An interesting choice. Some of us, having planned on a long overseas
trip,
    > would not have canceled for that reason, and would've taken the next day's
    > flight. But to each his own.
    > What about all your other reservations in Europe? Did you make any hotel
    > reservations? And did you cancel them?
 


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