The only phone number which Ryanair gives out to the public is a
premium number which is very expensive to dial, and which most
companies' phone systems block.

I am neither willing nor able to dial this number, and I need to
contact the company to make a simple enquiry about a forthcoming trip.

They are based at Dublin airport (
http://www.dublin-airport.com/AR_Dub...e=DN_ContactUs
). I have persistently called them, but they refuse to divulge anything
but the premium number.

If we, as consumers of ANY product, allow this to stand, we will soon
find ourselves having to call premium numbers to contact companies all
the time. The reason most companies don't do this is that it's not
usually very difficult to find a direct contact number one way or
another - so the challenge is to find one!

If its of any help, here's the company's Yahoo Finance page, which
gives address, website, and the name of the chairman and CEO:
http://uk.finance.yahoo.com/q/pr?s=RYA.L

There is a PDF (acrobat) document listing all their facilities here:
http://www.ryanair.com/site/about/in...Facilities.pdf

The first person to get me a contact number will always be remembered
as a helpful and resourceful person!

Mark Lawton:

    > The only phone number which Ryanair gives out to the public is a
    > premium number

I have no idea what a 'premium number' is, but have you tried calling the
airport and asked for 'the Ryanair office, please'? Perhaps they simply
put you through.

If its a simple enquiry , then somebody here can possible answer it .

Found it - it's at the end of their annual report:
http://www.ryanair.com/site/about/in...nualreport.pdf
(= +353 1812 1212)

Mark Lawton wrote:
    > The only phone number which Ryanair gives out to the public is a
    > premium number which is very expensive to dial, and which most
    > companies' phone systems block.
    > I am neither willing nor able to dial this number, and I need to
    > contact the company to make a simple enquiry about a forthcoming trip.
    > They are based at Dublin airport (
    > http://www.dublin-airport.com/AR_Dub...e=DN_ContactUs
    > ). I have persistently called them, but they refuse to divulge anything
    > but the premium number.
    > If we, as consumers of ANY product, allow this to stand, we will soon
    > find ourselves having to call premium numbers to contact companies all
    > the time. The reason most companies don't do this is that it's not
    > usually very difficult to find a direct contact number one way or
    > another - so the challenge is to find one!
    > If its of any help, here's the company's Yahoo Finance page, which
    > gives address, website, and the name of the chairman and CEO:
    > http://uk.finance.yahoo.com/q/pr?s=RYA.L
    > There is a PDF (acrobat) document listing all their facilities here:
    > http://www.ryanair.com/site/about/in...Facilities.pdf
    > The first person to get me a contact number will always be remembered
    > as a helpful and resourceful person!

"Mark Lawton" <[email protected]> wrote in message
news:[email protected] oups.com...
    > The only phone number which Ryanair gives out to the public is a
    > premium number which is very expensive to dial, and which most
    > companies' phone systems block.
    > I am neither willing nor able to dial this number, and I need to
    > contact the company to make a simple enquiry about a forthcoming trip.
    > They are based at Dublin airport (
http://www.dublin-airport.com/AR_Dub...te.asp?strPage
_Name=DN_ContactUs
    > ). I have persistently called them, but they refuse to divulge anything
    > but the premium number.
    > If we, as consumers of ANY product, allow this to stand, we will soon
    > find ourselves having to call premium numbers to contact companies all
    > the time. The reason most companies don't do this is that it's not
    > usually very difficult to find a direct contact number one way or
    > another - so the challenge is to find one!
    > If its of any help, here's the company's Yahoo Finance page, which
    > gives address, website, and the name of the chairman and CEO:
    > http://uk.finance.yahoo.com/q/pr?s=RYA.L
    > There is a PDF (acrobat) document listing all their facilities here:
    > http://www.ryanair.com/site/about/in...Facilities.pdf
    > The first person to get me a contact number will always be remembered
    > as a helpful and resourceful person!

It is a disturbing trend. I fly Northwest airlines out of Minneapolis a good
deal and their regional carrier from my small city (Eau Claire) to MSP is
Mesaba airlines. You cannot find the phone number for Mesaba airlines in
either the white or yellow pages of my local phone book. (I've got it if
anyone needs it) They refer everything to the NWA 800 phone number. In a
related note, Charter Communications is my internet and cable TV provider.
Just try to find the phone number to the local office they staff in my city.
They want everything routed through the national phone system. I've thought
of dropping them for this very reason. When a reasonable alternative is
available to me I will happily stop sending them my money.

[email protected] wrote:
    > If its a simple enquiry , then somebody here can possible answer it .

All I want to know is this:

    >From the 16th March, one has to pay to put luggage in the hold. Does
this apply to those who booked their flight before this date?

"Mark Lawton" <[email protected]> wrote in message
news:[email protected] ups.com...
    > [email protected] wrote:
    >> If its a simple enquiry , then somebody here can possible answer it .
    > All I want to know is this:
    >>From the 16th March, one has to pay to put luggage in the hold. Does
    > this apply to those who booked their flight before this date?

No.

AJC:
    > On 17 Mar 2006 06:24:40 -0800, "Mark Lawton"
    > <[email protected]> wrote:
    >
    > >Found it - (= +353 1812 1212)

    > Well done. But come on, what are you going to ask them?


My guess: "I need to send you a fax. What's the number, please?"
    :-)


--
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Peugeot Elystar - http://elystar.ardane.com
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WebWax Webdesign - http://webwax.ardane.com

On 17 Mar 2006 06:24:40 -0800, "Mark Lawton"
<[email protected]> wrote:

    >Found it - it's at the end of their annual report:
    >http://www.ryanair.com/site/about/in...nualreport.pdf
    >(= +353 1812 1212)
Well done. But come on, what are you going to ask them?
--==++AJC++==--

"Mark Hewitt" <[email protected]> wrote in message
news:[email protected]...
    > "Mark Lawton" <[email protected]> wrote in message
    > news:[email protected] ups.com...
    >> [email protected] wrote:
    >>> If its a simple enquiry , then somebody here can possible answer it .
    >> All I want to know is this:
    >>>From the 16th March, one has to pay to put luggage in the hold. Does
    >> this apply to those who booked their flight before this date?
    > No.

and if one goes to the web site they will find this information.

tim

"Mark Lawton" <[email protected]> wrote in message
news:[email protected] oups.com...
    > The only phone number which Ryanair gives out to the public is a
    > premium number which is very expensive to dial, and which most
    > companies' phone systems block.

And this policy (of the airline) is going to make their new
luggage system unworkable.

Their discount for pre-booking checked luggage is meant to make
the check-in queue quicker.

How do you pre-book? Spend 10 minutes on a 25ppm phone
number (2.50) to save um 2.50. Who's going to bother.

tim

Mark Lawton wrote:
    > The only phone number which Ryanair gives out to the public is a
    > premium number which is very expensive to dial, and which most
    > companies' phone systems block.
    >
    > I am neither willing nor able to dial this number, and I need to
    > contact the company to make a simple enquiry about a forthcoming trip.
    >
    > They are based at Dublin airport (
    > http://www.dublin-airport.com/AR_Dub...e=DN_ContactUs
    > ). I have persistently called them, but they refuse to divulge anything
    > but the premium number.
    >
    > If we, as consumers of ANY product, allow this to stand, we will soon
    > find ourselves having to call premium numbers to contact companies all
    > the time. The reason most companies don't do this is that it's not
    > usually very difficult to find a direct contact number one way or
    > another - so the challenge is to find one!
    >
    > If its of any help, here's the company's Yahoo Finance page, which
    > gives address, website, and the name of the chairman and CEO:
    > http://uk.finance.yahoo.com/q/pr?s=RYA.L
    >
    > There is a PDF (acrobat) document listing all their facilities here:
    > http://www.ryanair.com/site/about/in...Facilities.pdf
    >
    > The first person to get me a contact number will always be remembered
    > as a helpful and resourceful person!
    >

http://www.ryanair.com/site/EN/faqs....T&div=call_ctr

"Rest of the world" or Portugal/ Latvia etc gives a Dublin number +353 1
249 7791

Airline management have geen brainwashed into thinking that their own
web site is 100% complete, answers 100% of passengers questions, handles
100% of passenger needs and that 100% of passengers have access to the internet.

In the case of Ryannair, since there are a truly low cost carrier, I can
understand them wanting to dissuade use of telephones. And since they do
not interline and have much simpler rules, a web site can be far more
complete than for a real airline whose web sites are very incomplete
compared to their full set of rules/operations/code sharing/interlining etc.


Ryannair is to real airlines what self service stations are to full
service petrol stations.

tim (in sweden) wrote:

    > "Mark Hewitt" <[email protected]> wrote in message
    > news:[email protected]...
    >
    >>"Mark Lawton" <[email protected]> wrote in message
    >>news:[email protected] roups.com...
    >>>[email protected] wrote:
    >>>>If its a simple enquiry , then somebody here can possible answer it .
    >>>All I want to know is this:
    >>>>From the 16th March, one has to pay to put luggage in the hold. Does
    >>>this apply to those who booked their flight before this date?
    >>No.
    >
    >
    > and if one goes to the web site they will find this information.
    >
    > tim
    >

which explains why they don't want to pay someone to answer these kinds
of questions.

nobody wrote:

    > Airline management have geen brainwashed into thinking that their own
    > web site is 100% complete, answers 100% of passengers questions, handles
    > 100% of passenger needs and that 100% of passengers have access to the internet.
    >
    > In the case of Ryannair, since there are a truly low cost carrier, I can
    > understand them wanting to dissuade use of telephones. And since they do
    > not interline and have much simpler rules, a web site can be far more
    > complete than for a real airline whose web sites are very incomplete
    > compared to their full set of rules/operations/code sharing/interlining etc.
    >
    >
    > Ryannair is to real airlines what self service stations are to full
    > service petrol stations.

It must be pointed out that the answer to the OP's baggage question was
on the website.