SAPO Internet poor service
Aug 3rd 2010, 8:55 pm
#16
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Joined: Nov 2009
Location: Alcobaça
Posts: 4,978
Re: SAPO Internet poor service
Hi. Do you know that every time you have to call Sapo about there lousy service ,they charge you 12cent's per min on you phone bill.
I was out of Portugal early this year on business ,went to check my mails, nothing,I called Sapo on my Mobile , New Password Required because there systems had crashed, Mobile call cost €27.00 - Sapo cost €4.85
talk about "rubbing salt in the wound"
I complained & never had a reply
I was out of Portugal early this year on business ,went to check my mails, nothing,I called Sapo on my Mobile , New Password Required because there systems had crashed, Mobile call cost €27.00 - Sapo cost €4.85
talk about "rubbing salt in the wound"
I complained & never had a reply
Aug 7th 2010, 6:22 am
#17
Forum Regular
Joined: Jul 2009
Posts: 156
Re: SAPO Internet poor service
Please can Fergus or Joao send me a PM with the sapos director's email address, I've been try to sort out a change of address since Nov, they just cannot do it, filled the forms out 4 times, now they have take 80 euros out of the bank for no reason and they don't know why, I have spent over 150 euros on the phone to them, cut the adsl of 5 times........the list goes on.........sapo are a disgrace and I feel sorry for their poorly trained staff, lets hope the market opens up soon for the other internet providers and hopefully sapo will croak it
Aug 7th 2010, 1:21 pm
#18
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Joined: Sep 2007
Location: Woodbridge (x Tavira)
Posts: 817
Re: SAPO Internet poor service
Please can Fergus or Joao send me a PM with the sapos director's email address, I've been try to sort out a change of address since Nov, they just cannot do it, filled the forms out 4 times, now they have take 80 euros out of the bank for no reason and they don't know why, I have spent over 150 euros on the phone to them, cut the adsl of 5 times........the list goes on.........sapo are a disgrace and I feel sorry for their poorly trained staff, lets hope the market opens up soon for the other internet providers and hopefully sapo will croak it
Joao
Aug 8th 2010, 9:42 am
#19
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Joined: Jun 2009
Posts: 660
Re: SAPO Internet poor service
Could someone not just post the URL of the page with the info? If it's on the internet somewhere then its not supposed to be top secret is it ?
Failing that would you send me the PM too please
Failing that would you send me the PM too please
Aug 8th 2010, 6:45 pm
#21
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Thread Starter
Joined: May 2007
Posts: 370
Re: SAPO Internet poor service
Hi All,
Joao helped me with the PT site. I then copied the corporate relationship contact and also the marketing contact with my emails to sapo. All emails I sent came back as rejected, but I kept sending them.
I did not rant at them, I just explain the situation and asked someone to try and help. Eventually they did telephone my english mobile (something the call centre staff say is not possible) and they arranged for an engineer to come to the house at my convenience). They eventually called and said they had replaced cable outside the house and did not need to come to the house.
Result!! 7 months of telling them the problem was not in the house and just 4 weeks after emailing the PT contacts as well as Sapo and the problem was fixed.
Best of luck.
Joao helped me with the PT site. I then copied the corporate relationship contact and also the marketing contact with my emails to sapo. All emails I sent came back as rejected, but I kept sending them.
I did not rant at them, I just explain the situation and asked someone to try and help. Eventually they did telephone my english mobile (something the call centre staff say is not possible) and they arranged for an engineer to come to the house at my convenience). They eventually called and said they had replaced cable outside the house and did not need to come to the house.
Result!! 7 months of telling them the problem was not in the house and just 4 weeks after emailing the PT contacts as well as Sapo and the problem was fixed.
Best of luck.
Aug 8th 2010, 9:50 pm
#22
BE Enthusiast
Joined: Sep 2007
Location: Woodbridge (x Tavira)
Posts: 817
Re: SAPO Internet poor service
Hi All,
Joao helped me with the PT site. I then copied the corporate relationship contact and also the marketing contact with my emails to sapo. All emails I sent came back as rejected, but I kept sending them.
I did not rant at them, I just explain the situation and asked someone to try and help. Eventually they did telephone my english mobile (something the call centre staff say is not possible) and they arranged for an engineer to come to the house at my convenience). They eventually called and said they had replaced cable outside the house and did not need to come to the house.
Result!! 7 months of telling them the problem was not in the house and just 4 weeks after emailing the PT contacts as well as Sapo and the problem was fixed.
Best of luck.
Joao helped me with the PT site. I then copied the corporate relationship contact and also the marketing contact with my emails to sapo. All emails I sent came back as rejected, but I kept sending them.
I did not rant at them, I just explain the situation and asked someone to try and help. Eventually they did telephone my english mobile (something the call centre staff say is not possible) and they arranged for an engineer to come to the house at my convenience). They eventually called and said they had replaced cable outside the house and did not need to come to the house.
Result!! 7 months of telling them the problem was not in the house and just 4 weeks after emailing the PT contacts as well as Sapo and the problem was fixed.
Best of luck.
Joao
Feb 28th 2011, 7:08 pm
#23
Just Joined
Joined: Feb 2011
Posts: 3
Re: SAPO Internet poor service
Hi Joao,
could you PM me this info also.
I have this issue I have router connected to remote control so can turn on/off when needed.
Actually though I currently don't have internet or phone since it disconnected during storm ~1-2 weeks back. They did contact me though only after visiting Bluestore (not via their email help). The engineers scheduled then never arrived... On calling back was put on hold for 40 minutes so left call.
Not really wanting to have to make trip again to Bluestore (who won't release their phone number!).
It's kind of funny because normally companies to save money prefer emails before telephone calls before finally visits in person - just this is going in opposite direction!!
Anyways please do PM,
kind Regards,
Sem
could you PM me this info also.
I have this issue I have router connected to remote control so can turn on/off when needed.
Actually though I currently don't have internet or phone since it disconnected during storm ~1-2 weeks back. They did contact me though only after visiting Bluestore (not via their email help). The engineers scheduled then never arrived... On calling back was put on hold for 40 minutes so left call.
Not really wanting to have to make trip again to Bluestore (who won't release their phone number!).
It's kind of funny because normally companies to save money prefer emails before telephone calls before finally visits in person - just this is going in opposite direction!!
Anyways please do PM,
kind Regards,
Sem
Feb 28th 2011, 9:29 pm
#24
BE Enthusiast
Joined: Sep 2007
Location: Woodbridge (x Tavira)
Posts: 817
Re: SAPO Internet poor service
Hi Joao,
could you PM me this info also.
I have this issue I have router connected to remote control so can turn on/off when needed.
Actually though I currently don't have internet or phone since it disconnected during storm ~1-2 weeks back. They did contact me though only after visiting Bluestore (not via their email help). The engineers scheduled then never arrived... On calling back was put on hold for 40 minutes so left call.
Not really wanting to have to make trip again to Bluestore (who won't release their phone number!).
It's kind of funny because normally companies to save money prefer emails before telephone calls before finally visits in person - just this is going in opposite direction!!
Anyways please do PM,
kind Regards,
Sem
could you PM me this info also.
I have this issue I have router connected to remote control so can turn on/off when needed.
Actually though I currently don't have internet or phone since it disconnected during storm ~1-2 weeks back. They did contact me though only after visiting Bluestore (not via their email help). The engineers scheduled then never arrived... On calling back was put on hold for 40 minutes so left call.
Not really wanting to have to make trip again to Bluestore (who won't release their phone number!).
It's kind of funny because normally companies to save money prefer emails before telephone calls before finally visits in person - just this is going in opposite direction!!
Anyways please do PM,
kind Regards,
Sem
Joao
Mar 1st 2011, 10:08 am
#25
Forum Regular
Joined: Oct 2007
Location: Lagos, Portugal & Cardiff, S Wales
Posts: 91
Re: SAPO Internet poor service
Bluestore are the PT shop, now do PT. SAPO and TMN. Thinking of getting all in one service as my SAPO internet has suddenly decided to keep disconnecting itself, have to reset Modem each morning - been told its the modem itself, not service - when they are over 12 months old they like to reset themselves! Not sure how right this is!
Mar 1st 2011, 12:43 pm
#26
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Joined: Sep 2007
Location: Woodbridge (x Tavira)
Posts: 817
Mar 2nd 2011, 4:25 pm
#27
Forum Regular
Joined: Apr 2008
Location: Nr Morenos, and Hartford Cheshire
Posts: 182
Re: SAPO Internet poor service
Just picked up this thread, I'm coming over this weekend to sort out a phone line to my house over there. My hubby needs a reliable broadband line for his work, he is considering using internet phones so he can have calls redirected from the UK- has anybody had any experience with these? Also which internet provider is the best, or at least better than the rest. Reliability is paramount or else I will forever be coming to Portugal on my own!
Mar 8th 2011, 10:59 pm
#28
Just Joined
Joined: Feb 2011
Posts: 3
Re: SAPO Internet poor service
bump
Mar 8th 2011, 11:00 pm
#29
Just Joined
Joined: Feb 2011
Posts: 3
Re: SAPO Internet poor service
need 3 posts to view my PM 
Mar 9th 2011, 2:31 pm
#30
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Joined: Sep 2007
Location: Woodbridge (x Tavira)
Posts: 817
Re: SAPO Internet poor service
Sent you a pm
Joao
Joao