Sunseeker1st

It is my understanding GLS parcels go missing if they are sent via Royal Mail A) Registered, ie, require a signature, and/or B) weigh over 2 kilos. Regular RM post comes directly through, got several parcels this past week to my PO box. I often buy cosmetics (creams, cleansers, etc, quite heavy at times) from Bulgaria and they arrive speedily but by their own postal service. I don't know about Hungary .... but give it a try and let us know.

Living ;no campo' can make things worse.

BillBullock

In my experience, only standard letters come straight through the postal systems. Even small parcels less than 2 kg seem to go through GLS when posted in the UK.

mfesharne

It seems to that all the courier companies (in my area at least) have had a kick up the jacksie and have suddenly improved their customer service dramatically.

We've had deliveries from DHL, Chronopost & SEUR this week & all arrived bang on time, completely undamaged & all called to confirm delivery time.................... The Chronopost guy even called a number in the UK to confirm they'd delivered to me.

BillBullock

I've never had a problem with DHL, Chronopost and SEUR. They have always phoned me on the day of delivery to find out how to get to my house.

Ingles

Just checked where my parcel is , same place it was 10 day's ago
On a blasted shelf in there warehouse !
GLS are not fit to be in business

Sunseeker1st

Sorry Bill, I have to disagree with you here. If the Seller is using RM, I specifically ensure they are sent Regular service and have even split orders (from a candy company in Wales) to ensure the order is under 2 kilos ... even though the postage is only £4,08 irrespective of weight, I don't want it to get into the hands of GLS. Daft I know, but at least my goodies will go to my PO Box!

BillBullock

Two Pandora charms weigh less than 2 kg but they did not stay in the hands of the regular postal service. Unfortunately, my daughter did not send me the tracking reference so I could not challenge GLS on this occasion.

Sunseeker1st

Bill, if it had a tracking reference, which I would assume it would have due to VALUE, that would require a signature irrespective of weight. A) Signature and/or B) Over 2 Kilos.

Ingles

They really are incompetent
Just 10 min's ago , there driver called & I met him in front off the Church
The Parcel was a product I bought 10 days ago !!!!
I asked where the older parcel was , gave him the Ref Nº & he replied
"Still in our warehouse"
Bloody joke off a company !!!!

GeniB

At least you got hold of an actual driver with an actual parcel. Maybe you have a better than average chance of receiving the other one as well
I wonder if we put all our cases together we would have one for the GNR fraud squad to investigate ?

Sunseeker1st

Ingles

Just sent "mails" to all off the above , GLS have had my parcel for 17 day's & despite contacting them thru they WS twice enclosing my full contact info ,sod all has happened !
I also enclosed a "link" to this thread for them to peruse, if I get any replies I will info you all !

tombo

Early days Ingles. My documents took 2 months before they arrived back with me in the UK. Sent off a complaint but just nothing heard since then..Am personnally bringing the mail with me on person, next month (when it's cooler)

Ingles

Lord above , just today received a reply from Ms Nicola Barnham off RM as too my complaint
Wonder if she opened "link" , if so I do hope they take notice off the Parcels in Faro going "walkies"

GeniB

All I can say is that we are an exceptionally patient and trusting lot..It is abundantly clear to me after 7 yrs that this company is fraud.Having visited its offices and warehouse I now know it is..... what does it take ?