I know these are two words seldom found in the same sentence, hence the reason I am asking.
A few months ago I read a report that EDP had been ordered by the regulator ERSE to refund over €1 million to clients with the bi- and tri- horario tariffs as many meters had been found to be set to the wrong time and thus potentially overcharging.
Well I didn't expect for one minute that a cheque would come fluttering through the letterbox, there will no doubt be reams of forms to fill in and various other hoops to negotiate, anyone heard anything?