Ukkram

I am getting concerned as I have not yet received my gas and electricity accounts yet and it also does not show up in the Android EDP App. We are off to the UK for xmas on Thursday and I don't want to come back to no gas and electricity.

The EDP guys came here some weeks ago for a new contract and my wife told me she recalls them saying that we will be getting billed every 3'rd month. I do not recall this.
Any idea?

Loafing Along

Have you tried calling them ? Had a similar experience with Galp, with them you do your own meter readings and submit result through their web. I did for a few months all went well then invoices stopped appearing ! waited a couple of months then rang them to get the explanation "they had had a technical problem with the web". The woman waited while I did the readings again and sent out the invoice the same day.

Maybe EDP and Galp share the same system ...

RichardHenshall

If you've potentially got a new contract, are you looking for an invoice issued against that new contract or are you looking in exactly the same place as your invoices against the previous contract?

Knoxy_UK

Have you got the NIF for your elec account?
Also you need the CPE. If you have both of these check your edponline app uses these. Then add a meter reading to the account.

Dal Dy Dir

How simple life was, a man came round and read the meter (which kept a body in a job) and then a bill came.

Knoxy_UK

Like in the U.K. Where they get you out the shower or wake night workers.....

Plus they've got really strict rules on walking on people's private land if there's a defined border (like a wall or a fence)

Ukkram

They installed a new meter that automatically sends the reading. I no longer need to do it via the app.

My new account has the same details except it has an extra clause that states that the new meter belongs to me and I will not pay rent as I did for the old one.

The app shows all my previous bills but not the latest one. I also have not received an electronic bill by email yet.

rollermum83

We had a problem with no bill and went to the local EDP office where they had it on their computer and we paid it over the counter. The next one did arrive via email so might be worth going to your local office.

Ukkram

I am in the UK so cannot do so.

rollermum83

Ah yes I can see your problem didn't realise

Knoxy_UK

Does the app show the readings the new meter is producing?

If so you could send them money via a bank transfer. You could of course just send them a typical amount you've previously used so there's no big debt when they do bill you.

Red Eric

Would a bank transfer contain the necessary references to tie it back to Ukkram and be credited as a payment on account, though?

Knoxy_UK

As long as you follow the instructions for 'internet' payment, I can't see what difference it makes where you pay it from.

Ukkram

I normally do pay via internet and use the MultiBanco option. Unfortunately the Reference No. differs every month. Not only is this a problem, if the amount or other details are incorrect then it won't accept it.
I will just take a gamble and see if we have gas and electricity when we get back.

Ukkram

So......I was conned into changing providers. Two guys came here and gave us forms to sign without saying which company they represent but gave us the impression that they were from EDP and were upgrading our contract to a cheaper EDP one.

Today we returned from the UK and got a call from EDP saying that they have been trying to contact us for some time as it seems we have been hijacked by some other company.
This seems to be a ploy used by unscrupulous sales staff that takes advantage of your lack of the Portuguese language.