Re: Brexit Biometric card payment difficulties
 

You have to wait 48 hours after generating the DUC for the payment reference number to be activated in order for the payment to be processed.

Re: Brexit Biometric card payment difficulties
 

Ah.. thanks BA .Little slip I was given said to wait 48 hours to generate the DUC (which I have) and to pay via bank or Multibanco. No mention that I had to wait 48 hours AFTER generating the DUC. Could have done that a couple of days ago!!

Re: Brexit Biometric card payment difficulties
 

Yep same issue... Thanks to toots for highlighting and bomber for the suggestion

Re: Brexit Biometric card payment difficulties
 

It’s not easy or clear. Click on the € sign. Click on your name. Click on the date that you had your appointment. Then click on the printer sign. Can’t remember if it then reveals its self but if it doesn’t, click on the printer sign that shows up again on the right side. This should reveal the payment reference you need. Screen shot if it does appear. Good luck.

Re: Brexit Biometric card payment difficulties
 

Thanks. My process was completed about 2 weeks ago.

Your answer is the kind I specifically mention didn’t work in mine and many other people’s situations. It would have failed after clicking on the name, because there’s nothing to click beyond there. There’s a real back-end issue for those applying for 10-year card it seems.

Re: Brexit Biometric card payment difficulties
 

SEF has just published a 1 min video showing step-by-step what to click on when you are paying - it's on Facebook, not sure if this link will work, but I'll try:
[edit - no, failed.. can't add link - but if you go to SEF's page on Facebook, it's the first item (at the moment)]

Re: Brexit Biometric card payment difficulties
 

Oh well, payment deadline today (17/11/22) and SEF still not posted the payment DUC. Have emailed the contact address and will just have to wait until they bother to reply.

Re: Brexit Biometric card payment difficulties
 

A good news post for a change.
Attended interview at SEF offices Faro at 4pm on Wed 16 Nov.
Logged in to SEF website this morning (18 Nov) and printed off payment details.
Will now wait 48 hours before paying 15 Euros as instructed.

Re: Brexit Biometric card payment difficulties
 

Me too, she told me to wait 48 hours before trying to make the DUC, but it appears that its 48 hours after the DUC that you can pay (but maybe I wouldnt have been able to make the DUC before 48 hours too?)

I made my request on 7/11
It was issued on the 17/11
Payment deadline is 24/11
Today is 20/11
"De momento não é possivel efectuar esta operação. Por favor tente mais tarde."

That should be the National Anthem

Maybe it is 48 'working day' hours .....?

Or maybe this is just the start of yet another exiting Portuguese adventure to incredulity and beyond

Probably I will get a fine for not paying on time when my payment deadline passes before the system allows me to pay
That's no joke, its happened to me before

Oh well, the lady in the appointment was very nice, so its fine

Re: Brexit Biometric card payment difficulties
 

8:02 Monday morning!
Woohoo!

Just when I had that 15 digit payment code memorised by heart, I'd tried it so many times :rofl:

Re: Brexit Biometric card payment difficulties
 

Less than 48 hours passed and I was able to pay online through my bank. Now the long wait for delivery of the card in the post.

Re: Brexit Biometric card payment difficulties
 

It is mentioned in DUC.
"O DUC encontra-se disponível para pagamento dois dias úteis após a data da sua emissão."

Re: Brexit Biometric card payment difficulties
 

Hi i have had difficulties paying for my biometric card online and today I checked my document they issuedy for my biometric card and it says the deadline was the 22th November. Has anyone else had these issues and could I pay if I went to the SEF office?

Re: Brexit Biometric card payment difficulties
 

Deadline for issue of my DUC was 17th and when it was overdue, I emailed SEF but no reply. On 22nd I managed to get through on telephone and woman issued it immediately, with payment deadline of 29th. Paid by internet banking on 25th and it's now appeared on SEF portal as paid.

Re: Brexit Biometric card payment difficulties
 

please advise how to check this on SEF portal.