wellinever

Went to Tavira yesterday to have photo taken etc for Biocard.
On my original application (a year ago) the online form would only accept 6 digits from my passport (only 6 spaces for it)
Well, it was all used and logged.
I mentioned it on here a few weeks ago and was advised that any changes to data should be made on the day of the final application.
So I did that yesterday, along with another error on the original application.
Of course the bloke that was filling it all in online had my passport.
So I would assume that all of the errors have been amended
This morning looking at the same basic detail page, one error has been amended, but my passport number still only shows 6 digits.
Question is..........should I request a DUC now?
I have no idea what they actually have down as my passport number.
Other thing is does the ID have our passport numbers on it anyway?
Any suggestions?
Tried calling but no reply

ouriquejan

Always something, isn't there?

I've rung the helpline and they told me we had to go back to Beja, to sort it out.

On the piece of paper we were given as we were leaving, it states that if anything is wrong, to contact SEF and wait their reply. I've sent two e-mails off since last Friday and no answer yet.

wellinever

hi....But does the biocard have reference to a UK passport number??

wellinever

I am trying to call what I see as the helpline (21 711 5000) but it just picks up but nothing or anyone on the phone.just silence.

wellinever

thought I would call UK embassy in Lisbon (recorded message starts with condolences about death of Queen, and do you want to make a donation !!!!!!!!!!!!!!!!!!!!!!!)
no use at all there, they have no info at all...end of.

toots sweet

wellinever..residence card doesn't have passport no.
details on card:
DOB
EXPIRY DATE
NATIONALITY
ADDRESS
DATE OF APPOINTMENT FOR CARD
PLACE OF BIRTH
NIF/UTENTE NOS
RESIDENT NO

wellinever

Erm.....so maybe no worry about passport number at all.
Indeed just the info you mention is what I was asked to provide at the interview, no passport number asked for, although as I said the interviewer wanted to see my passport, so the assumption was he was doing something with it.

wellinever

so i emailed Tavira sef and explained the dilema.
here is their answer............

Digitalize o passaporte, apenas a página biográfica onde consta os seus dados e a fotografia, para se retificar no sistema antes da emissão do cartão.

(translation.................Scan your passport, just the biodata page where your data and photograph are located, to be rectified in the system before the card is issued)

suggesting to me that they did nothing to change the passport number, which is clearly registered somewhere in the system even if not shown on the card, maybe in the chip?
they dont say but i suppose they want me to email a scanned copy to them!!!!

wellinever

Update.emailed SEF Tavira and very fast response, emailed scanned passport, all info now correct according to portal.
But when I go to request DUC there is no € amount mentioned...............is this normal or should I wait until it gives an amount (if it ever does)?

BillBullock

For several years, SEF have had my wife's DOB registered incorrectly and there was nothing she could do about it. At her SEF interview in Faro, she pointed this out and now she is a month younger! After the interview, I said to her that she definitely looked younger and have been in her good books ever since.

Rambling archer

You may have not noticed elsewhere on other thread that the DUC does not appear in your BrexifSEF portal page until at least 48 hours after you were seen at the biometric appointment, and now a little spanner has been thrown in the works ... I should check again on the webpage say Friday, and then if nothing there (you do have to click on your name - underscored and in blue - to expand the page) try again after the weekend and prepare to phone/email thereafter.
They have a time limit to issue the DUC, and you have a time limit to pay it off (easiest way is via your bank online/app in phone, or MultiBank ATM using the ESTADO state payments section and the reference given on the DUC.

BillBullock

Very politely put as always Rambling archer. SEF do tell you at the interview to wait 48 hours before logging in to find the DUC and then to wait another 48 hours before making the payment to ensure that the banking system recognises the referencia.

ouriquejan

And should I pay for the cards which are both wrong?

My parents names have been altered and husband has been given a five year temporary, although he was replacing a ten year permanent.

wellinever

But I have now seen the DUC with reference and amount on the portal, admitadly I could not download it, but have takem a screen shot and will try to pay on Friday.

wellinever

The SEF people gave me the actual document they asked me to fill in whilst in their office, Just contains NIF/NUS/ NISS numbers.
That they use to fill in the details I guess.
At the bottom of that 1/2 A4 paper it says and I quote (its in English)
After your request has been submitted, within 2 working days please access the BREXIT portal to generate a payment reference. (note NOT after 2 working days)
To do so please click on the € sign, the on your name and finally on the "generate payment reference" button. You have 7 days to pay the DUC after you generate this reference and it will expire after that.