BPI Accounts disappeared
#1
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Thread Starter
Joined: Nov 2012
Posts: 1,643
BPI Accounts disappeared
Logged into BPI today to do the usual funds transfer from the Uk following end of month pension payment etc only to find that both my UK accounts with substantial funds have gone missing!
BPI is closed today in the Philippines and have been since Saturday 19:00
I am wondering if they have failed to adjust the UK time clock which has auto closed all accounts on line
Anyone here with a BPI Uk on line connection brave enough to have a peek see if they are in order. If it is just me the worry escalator will go through the roof as not just on account of funds going missing as no longer having an account to send pensions etc
BPI is closed today in the Philippines and have been since Saturday 19:00
I am wondering if they have failed to adjust the UK time clock which has auto closed all accounts on line
Anyone here with a BPI Uk on line connection brave enough to have a peek see if they are in order. If it is just me the worry escalator will go through the roof as not just on account of funds going missing as no longer having an account to send pensions etc
Last edited by mikemike; Nov 1st 2016 at 4:17 am.
#2
BE Forum Addict
Joined: Feb 2014
Location: Capiz
Posts: 1,646
Re: BPI Accounts disappeared
Logged into BPI today to do the usual funds transfer from the Uk following end of month pension payment etc only to find that both my UK accounts with substantial funds have gone missing!
BPI is closed today in the Philippines and have been seen Saturday 19:00
I am wondering if they have failed to adjust the UK time clock which has auto closed all accounts on line
Anyone here with a BPI Uk on line connection brave enough to have a peek see if they are in order. If it is just me the worry escalator will go through the roof as not just on account of funds going missing as no longer having an account to send pensions etc
BPI is closed today in the Philippines and have been seen Saturday 19:00
I am wondering if they have failed to adjust the UK time clock which has auto closed all accounts on line
Anyone here with a BPI Uk on line connection brave enough to have a peek see if they are in order. If it is just me the worry escalator will go through the roof as not just on account of funds going missing as no longer having an account to send pensions etc
#4
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Joined: Dec 2013
Location: Consolacion,Cebu
Posts: 1,931
Re: BPI Accounts disappeared
I had a problem last night and first thing this morning. My browser said "could not find server". Tried later this morning and all seems OK.
#5
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Joined: Dec 2013
Location: Consolacion,Cebu
Posts: 1,931
Re: BPI Accounts disappeared
Just tried again. BPI online OK but still get "cannot connect to server" for BPI Europe.
#6
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Joined: Jun 2014
Location: Philippines
Posts: 1,853
Re: BPI Accounts disappeared
Having the same problems also. Normally log in from a short cut but that has gone. Logged in from Google page with no problem.
About 1 week ago, I got an e.mail from BPI Europe wanting to check my details. They wanted proof of NI number and address here in Phils. I needed to sign that plus print off a document to sign and return. Told them I do not have a printer, so I sent a photo of what they wanted and certified that I have read and understood the document that they wanted me to sign. No acknowledgement or reply from BPI yet.
Don't think the two issues are related but just for anyones info.
Regards
Pete
About 1 week ago, I got an e.mail from BPI Europe wanting to check my details. They wanted proof of NI number and address here in Phils. I needed to sign that plus print off a document to sign and return. Told them I do not have a printer, so I sent a photo of what they wanted and certified that I have read and understood the document that they wanted me to sign. No acknowledgement or reply from BPI yet.
Don't think the two issues are related but just for anyones info.
Regards
Pete
#7
BE Forum Addict
Joined: Dec 2013
Location: Consolacion,Cebu
Posts: 1,931
Re: BPI Accounts disappeared
Having the same problems also. Normally log in from a short cut but that has gone. Logged in from Google page with no problem.
About 1 week ago, I got an e.mail from BPI Europe wanting to check my details. They wanted proof of NI number and address here in Phils. I needed to sign that plus print off a document to sign and return. Told them I do not have a printer, so I sent a photo of what they wanted and certified that I have read and understood the document that they wanted me to sign. No acknowledgement or reply from BPI yet.
Don't think the two issues are related but just for anyones info.
Regards
Pete
About 1 week ago, I got an e.mail from BPI Europe wanting to check my details. They wanted proof of NI number and address here in Phils. I needed to sign that plus print off a document to sign and return. Told them I do not have a printer, so I sent a photo of what they wanted and certified that I have read and understood the document that they wanted me to sign. No acknowledgement or reply from BPI yet.
Don't think the two issues are related but just for anyones info.
Regards
Pete
BPI Europe asked me for all that info back in April.They emailed me the forms, I printed them, signed them scannned and emailed back. Later they did ask for the original of one of the forms - the USA FACTA form if I remember. I did ask them to confirm the information would be linked to my accounts here , no reply (surprise) but as they are still working I presume they got linked. The stupidity is they never asked for the same info for my wife!
#8
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Joined: Feb 2014
Location: Capiz
Posts: 1,646
Re: BPI Accounts disappeared
Still getting "cannot connect to server" for BPI Europe PLC either through my shortcut or by typing in address.Just checked with "Is it down" and it says site is up and working!Could be PLDT DNS server I suppose. BPI Express online seems fine though.
BPI Europe asked me for all that info back in April.They emailed me the forms, I printed them, signed them scannned and emailed back. Later they did ask for the original of one of the forms - the USA FACTA form if I remember. I did ask them to confirm the information would be linked to my accounts here , no reply (surprise) but as they are still working I presume they got linked. The stupidity is they never asked for the same info for my wife!
BPI Europe asked me for all that info back in April.They emailed me the forms, I printed them, signed them scannned and emailed back. Later they did ask for the original of one of the forms - the USA FACTA form if I remember. I did ask them to confirm the information would be linked to my accounts here , no reply (surprise) but as they are still working I presume they got linked. The stupidity is they never asked for the same info for my wife!
#9
BE Forum Addict
Joined: Feb 2014
Location: Capiz
Posts: 1,646
Re: BPI Accounts disappeared
Having the same problems also. Normally log in from a short cut but that has gone. Logged in from Google page with no problem.
About 1 week ago, I got an e.mail from BPI Europe wanting to check my details. They wanted proof of NI number and address here in Phils. I needed to sign that plus print off a document to sign and return. Told them I do not have a printer, so I sent a photo of what they wanted and certified that I have read and understood the document that they wanted me to sign. No acknowledgement or reply from BPI yet.
Don't think the two issues are related but just for anyones info.
Regards
Pete
About 1 week ago, I got an e.mail from BPI Europe wanting to check my details. They wanted proof of NI number and address here in Phils. I needed to sign that plus print off a document to sign and return. Told them I do not have a printer, so I sent a photo of what they wanted and certified that I have read and understood the document that they wanted me to sign. No acknowledgement or reply from BPI yet.
Don't think the two issues are related but just for anyones info.
Regards
Pete
#10
BE Forum Addict
Joined: Dec 2013
Location: Consolacion,Cebu
Posts: 1,931
Re: BPI Accounts disappeared
I only use BPI europe to check the exchange rate for comparison with both XE and BPI express online. Just being a bit of a nerd!!
#11
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Joined: Feb 2014
Location: Capiz
Posts: 1,646
Re: BPI Accounts disappeared
Go to bpiexpressonline.com, sign in, click on 'Funds Transfers & Exchange' then on 'Foreign Exchange' in drop down box, then BPI Europe Accounts, then 'Transfer now', then just fill in any number in Amount to be exchanged box and press 'Continue'. It comes up with the exchange rate applicable to that transfer. Then just press cancel if you do not want to transfer.
#12
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Joined: Dec 2013
Location: Consolacion,Cebu
Posts: 1,931
Re: BPI Accounts disappeared
Go to bpiexpressonline.com, sign in, click on 'Funds Transfers & Exchange' then on 'Foreign Exchange' in drop down box, then BPI Europe Accounts, then 'Transfer now', then just fill in any number in Amount to be exchanged box and press 'Continue'. It comes up with the exchange rate applicable to that transfer. Then just press cancel if you do not want to transfer.
#13
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Thread Starter
Joined: Nov 2012
Posts: 1,643
Re: BPI Accounts disappeared
For me the problem was that the UK £ accounts just disappeared, the Peso accounts were ok
I have now taken a screen shot to prove the accounts do exist. next time it happens I will do the same '' A before and after'' just in case anyone tries to get too cute
I have now taken a screen shot to prove the accounts do exist. next time it happens I will do the same '' A before and after'' just in case anyone tries to get too cute
#14
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Joined: Dec 2013
Location: Consolacion,Cebu
Posts: 1,931
Re: BPI Accounts disappeared
My UK BPI accounts show fine on BPI express online.