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Problem with Dollar Rent a Car UAE

Problem with Dollar Rent a Car UAE

Old Jun 12th 2019, 10:13 pm
  #1  
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Default Problem with Dollar Rent a Car UAE

Hello everyone,

I have tried to ask about this problem in other forums but so far had no response. I rented a car in Abu Dhabi from Dollar Rent a Car for less than 24 hours. About three weeks after the rental, I suddenly received and invoice from them for for 4,750 UAE Dirhams. It was not even clear what it was for. When I wrote to them later, they sent 11 total alleged traffic infractions, none of which are on any kind of letterhead. The location of the alleged infraction and the infraction itself are written in Arabic.

At this point I have no idea what traffic violations I am accused of committing. Has anyone heard of this kind of problem in the UAE? Some of the alleged infractions are just one or two minutes apart. Is there a department in the government that I can contact to inquire about the claimed traffic violations? Do you have any other suggestions?
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Old Jun 13th 2019, 3:22 am
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Default Re: Problem with Dollar Rent a Car UAE

Originally Posted by UAE visitor View Post
Hello everyone,

I have tried to ask about this problem in other forums but so far had no response. I rented a car in Abu Dhabi from Dollar Rent a Car for less than 24 hours. About three weeks after the rental, I suddenly received and invoice from them for for 4,750 UAE Dirhams. It was not even clear what it was for. When I wrote to them later, they sent 11 total alleged traffic infractions, none of which are on any kind of letterhead. The location of the alleged infraction and the infraction itself are written in Arabic.

At this point I have no idea what traffic violations I am accused of committing. Has anyone heard of this kind of problem in the UAE? Some of the alleged infractions are just one or two minutes apart. Is there a department in the government that I can contact to inquire about the claimed traffic violations? Do you have any other suggestions?
If you have the car number plate go on the Abu Dhabi police website and run the traffic fines report yourself. You should see in English the exact time and location.

Good luck. You might be in for a long ride.
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Old Jun 13th 2019, 4:12 am
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Default Re: Problem with Dollar Rent a Car UAE

If you speed along the Corniche at 85, you could in theory get 4 speeding fines in 5 minutes. Cameras are quite frequent in Abu Dhabi


Originally Posted by Millhouse View Post


If you have the car number plate go on the Abu Dhabi police website and run the traffic fines report yourself. You should see in English the exact time and location.

Good luck. You might be in for a long ride.
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Old Yesterday, 4:40 am
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Default Re: Problem with Dollar Rent a Car UAE

UAE_Visitor, were you just in town for business, or have you lived in the UAE?

Traffic violations have long been policed with speed cameras, and they are all over Abu Dhabi. For hire car companies, the police generate a report at the end of the month and send it to them which is why there is often a lag time in their notification to you.

Sometimes, like on the E-11 west of the city, the speed cameras are quite obvious and clearly located, and set to not flash unless you are over the limit by 20 kph.

Sometimes in the city they are not as obvious and are set to go off quickly.

I would do as Millhouse said, especially since it is entirely possible the hire car company simply got its dates wrong in the computer or whatever.

If you are already out of the UAE, there may be little you can do.

Good luck.
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Old Yesterday, 10:52 am
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