mandymoochops

Well not really this is me we're talking about

But had an issue earlier with my bank (not BMO!!!! the other one I use RBC) went in to see them and basically back in Feb they should have changed my home branch to the new one when I moved house.

Due to a cock up on their part they didn't however I was none the wiser until today when I needed them to sort something out that only your home branch can.

After reaching boiling point in the branch and them apologising and me saying I couldn't wait and could they please just do what they said they were going to in the first place I came back to work.

10 mins later I get a call from the manager apologising and saying they needed me to fill out more paperwork - and could she bring it to my work right now to get it sorted this afternoon.

I thought this was above and beyond the call of duty anyway - but to top it off she gave me a Tim Card with $10 on as an apology for keeping me waiting in the branch and for their mess up.

OK so its been inconvienient and will be until the paperwork is done but OMG - never experienced service like that before

dazzlerdaz

Frame that Tim card Well its nice to get something back for a change

Brownstar

Thats excellent service, once had a similar thing from Nat West were they had royally cocked up. Manager sent me a letter of apology and a Mont Blanc pen.

Novocastrian

I sometimes wish I could render my OH speechless with a $10 Timmies card.

FlirtyKnickers

Only in Canada....

Thats a lovely gesture, i hope things get sorted out for you soon

R I C H

Over the past 4yrs, my business account manager at RBC has graciously provided:

• A huge bouquet of flowers
• A basket of fruit
• $75 voucher for a local restaurant
• Over $500 of refunded bank charges and
• A crappy calendar each January

I won't move to another bank, as the mistakes have become a standing joke, and the compensation's been worth looking forward to.

dazzlerdaz

Could you forward a name and branch address for me please

R I C H

RBC, Victoria St, downtown Kamloops. Ask for the senior agriculture business account manager. In fairness to her, several of the issues were created by her predecessor.

mandymoochops

So what we're saying here is that if you don't mind a bank that makes minor f**k ups, but gives you nice pressies RBC is the one to go to.

R I C H

Spot on.

Once the f**k ups become regular, the value of gifts seem to increase as they try and rescue their credibility once again.

mandymoochops

Unfortunately it always seems to happen to one customer. In this case it seems to be you RICH - i'd hold out for a car next maybe................

dazzlerdaz

Damn.......i dont know anything about the agricultural business ! I ve got no chance of getting any freebies then ! thanks anyway Rich

(i`ll try and get Mandy to send me her Tim card )

4d32ftw

on that note, my bank called me to apologise that we should have had free banking for a year when we opened it and refnded all the fees !

can't see that ever happening in the UK.

i had a barclays account for 20 years and never got a call, my bank here calls me just to see how I am !

Auld Yin

Given the similarity of services and fees the only difference a bank/branch can make is in the quality of service provided.
Bottom line is "the bank/branch that gets it right, wins".

DaveLovesDee

I guess she's hoping for $20.



I love being able to get a bank card replaced within 5 mins, instead of having to wait a week or more back in the UK.

Except for Rogers or Bell, I've been pretty impressed with my experiences of customer service here 99% of the time. I find Virgin Mobile's call centre very funny in a good way.

I certainly prefer the Canadian banking system better than what I was used to with LTSB, and am very happy not having to pay an extortionate amount for a phone call just because someone else wants me to call their cellphone.