UK Frozen Pensions
#16
No I don't but would still have to submit original documents. I basically have all the required information but just being a PITA and questioning who is liable and paying associated fees if these documents are lost on the way to the UK or have been received and now lost on the way back as they have to return the originals.
It's the usual bureaucratic nightmare and the language used in guides that can confuse people rather than making things simple. I guess they are keeping the Royal Mail or Couriers in business as you have to send it to them. Not the UK's fault but sending stuff from over here makes you think of taking out a 2nd mortgage
It's the usual bureaucratic nightmare and the language used in guides that can confuse people rather than making things simple. I guess they are keeping the Royal Mail or Couriers in business as you have to send it to them. Not the UK's fault but sending stuff from over here makes you think of taking out a 2nd mortgage

I think that I did mine 100% online, didn't have to post anything.
It really is worth doing imo.
Last edited by BuckinghamshireBoy; Feb 25th 2026 at 6:01 am.
#17
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Joined: Aug 2013
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No I don't but would still have to submit original documents. I basically have all the required information but just being a PITA and questioning who is liable and paying associated fees if these documents are lost on the way to the UK or have been received and now lost on the way back as they have to return the originals.
It's the usual bureaucratic nightmare and the language used in guides that can confuse people rather than making things simple. I guess they are keeping the Royal Mail or Couriers in business as you have to send it to them. Not the UK's fault but sending stuff from over here makes you think of taking out a 2nd mortgage
It's the usual bureaucratic nightmare and the language used in guides that can confuse people rather than making things simple. I guess they are keeping the Royal Mail or Couriers in business as you have to send it to them. Not the UK's fault but sending stuff from over here makes you think of taking out a 2nd mortgage

#18

Initially I got stuck in the setting-up process for lack of suitable id, which I thought was the end of the matter. Gave it another go a bit later when some other call for an account was occasioned and came up against the same thing. I saw that answering questions about credit card, mobile phone contract etc might be a solution but had dismissed it at first as I knew I'd left the UK so long ago it would never work but blow me, on answering no, no, no to everything, it came up trumps.
It made getting a proper pension forecast and log of payable gaps in NI contributions a lot easier.
#19
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Joined: Nov 2011
Posts: 21,578
From: Somewhere between Vancouver & St Johns











From the Guide IPCBR1NSP notes v2 12/25
Page 2 - Your birth certificate
Send us your birth certificate if your date of birth is not at the top of the letter we sent with this claim form or if the date of birth is wrong. I have not been sent a claim form or a letter as you can do it online.
We need the original certificate. A photocopy may be acceptable but only if it has been stamped and signed by any of the following:
• a civil servant
• a doctor or surgeon registered under the laws of the country where the declaration is made
• a minister of religion
• a barrister, solicitor or advocate authorized to practice in the country where the declaration is made
• a notary public or any person allowed to administer oaths in the country where the declaration is made
• an officer of a bank authorized to sign documents on the customer’s behalf
• a magistrate.
Do not delay sending this claim form if you do not have your birth certificate or cannot send it quickly as your payments may be delayed. Other documents with your date of birth on may be acceptable.
So basically if I get them to send me the form with the correct DOB that is on the letter then no need to send it in. I wonder how many just fill out the online forms available and send in their Birth Certificate when it does not need to be done IF you applied for the forms and received an accompanying letter. HOW MANY WOULD KNOW THIS?
https://assets.publishing.service.go...otes_12_25.pdf
Now contrary to belief I am somewhat smarter than the average bear but what about those who are not and how sometimes what seems simple to some can become challenging for others.
Page 2 - Your birth certificate
Send us your birth certificate if your date of birth is not at the top of the letter we sent with this claim form or if the date of birth is wrong. I have not been sent a claim form or a letter as you can do it online.
We need the original certificate. A photocopy may be acceptable but only if it has been stamped and signed by any of the following:
• a civil servant
• a doctor or surgeon registered under the laws of the country where the declaration is made
• a minister of religion
• a barrister, solicitor or advocate authorized to practice in the country where the declaration is made
• a notary public or any person allowed to administer oaths in the country where the declaration is made
• an officer of a bank authorized to sign documents on the customer’s behalf
• a magistrate.
Do not delay sending this claim form if you do not have your birth certificate or cannot send it quickly as your payments may be delayed. Other documents with your date of birth on may be acceptable.
So basically if I get them to send me the form with the correct DOB that is on the letter then no need to send it in. I wonder how many just fill out the online forms available and send in their Birth Certificate when it does not need to be done IF you applied for the forms and received an accompanying letter. HOW MANY WOULD KNOW THIS?
https://assets.publishing.service.go...otes_12_25.pdf
Now contrary to belief I am somewhat smarter than the average bear but what about those who are not and how sometimes what seems simple to some can become challenging for others.
#21
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From: Somewhere between Vancouver & St Johns











#22
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Joined: Nov 2011
Posts: 21,578
From: Somewhere between Vancouver & St Johns











Well the International Pension Centre replied to my query and sent me the usual template reply.
Did they answer the question about liability about who would be responsible for paying and replacing an original birth certificate if it got lost/misplaced NO.
I sent them a reply asking could they send me the letter with my date of birth on it so I do not have to send the birth certificate as outlined in the Notes Booklet.
Page 2 - Your birth certificate
Send us your birth certificate if your date of birth is not at the top of the
letter we sent with this claim form or if the date of birth is wrong.
I have told them I will be submitting by mail and I do have access to the 3 forms I need to submit a claim but can I have this letter.
https://assets.publishing.service.go...otes_12_25.pdf
I am awaiting a response.
Did they answer the question about liability about who would be responsible for paying and replacing an original birth certificate if it got lost/misplaced NO.
I sent them a reply asking could they send me the letter with my date of birth on it so I do not have to send the birth certificate as outlined in the Notes Booklet.
Page 2 - Your birth certificate
Send us your birth certificate if your date of birth is not at the top of the
letter we sent with this claim form or if the date of birth is wrong.
I have told them I will be submitting by mail and I do have access to the 3 forms I need to submit a claim but can I have this letter.
https://assets.publishing.service.go...otes_12_25.pdf
I am awaiting a response.
#23
You seem to be making a bit of a meal of this. Why not just photocopy your birth certificate and get it stamped and signed by someone in one of the many professions//occupations provided in the guidance?
#24
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Joined: Nov 2011
Posts: 21,578
From: Somewhere between Vancouver & St Johns











Because that cost's money and as seen no need to provide a birth certificate if they send me that letter. Of course you don't find any Govt programs an inconvenience when it can be simple and why pay when you don't have to. There again you could not make a meal of my situation by not commenting on it.
#25
Because that cost's money and as seen no need to provide a birth certificate if they send me that letter. Of course you don't find any Govt programs an inconvenience when it can be simple and why pay when you don't have to. There again you could not make a meal of my situation by not commenting on it.
#26
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Joined: Nov 2011
Posts: 21,578
From: Somewhere between Vancouver & St Johns











Apology accepted and as outlined in post 19 it is not the cost that is an impediment but more of the UK Gov not making things simple and you have to dig through several different links to find out the information. Govt efficiency at it's best.




