Some more about Globespan
Aug 7th 2007 | 11:35 am
#16
BE Enthusiast
Joined: Mar 2003
Posts: 643
From: UK
Re: Some more about Globespan
In all my days of flying, I never seen so much bad publicity about one airline. Deciding to see what the fussw as really about, I flew with them a few weeks after they started the Manchester to Toronto route. it was thew orse excuse for customer service I had ever encountered. Considering this was Buisness class Stood in economy line even though there was supposed to be a seperate check in desk. No drinks served for at least 2 hrs onboard. The plane interior was dirty, footrests that had literally snapped and IE outdated.
Few months later, i again gave them the benefit of my doubt and bingo! Times moved around, delays, stopovers and to top it all no blankets and pillows on board for the overnight flighton.airlines such as Thomas Cook and Zoom who when compared to these cowboys make them look like a five star airline. The customer service helpline is extinct and emails rendered are not returned.
The Liverpool-jfk route has now been reduced, not because of poor demand but JFK were fuming with the complaints they had to deal with concering delays and shoddy service. Maybe not their fault, but their image is becoming tarnished. Globespan were kicked out of Toronto international again because of so many complaints and delay after delay, and this also reported on numerous forums. Maybe on eof the main reasons why Hamilton was chosen.
Without trying to slag off globespan, I have given the airline the benefit of my doubt but the airline has failed to deliver.
Few months later, i again gave them the benefit of my doubt and bingo! Times moved around, delays, stopovers and to top it all no blankets and pillows on board for the overnight flighton.airlines such as Thomas Cook and Zoom who when compared to these cowboys make them look like a five star airline. The customer service helpline is extinct and emails rendered are not returned.
The Liverpool-jfk route has now been reduced, not because of poor demand but JFK were fuming with the complaints they had to deal with concering delays and shoddy service. Maybe not their fault, but their image is becoming tarnished. Globespan were kicked out of Toronto international again because of so many complaints and delay after delay, and this also reported on numerous forums. Maybe on eof the main reasons why Hamilton was chosen.
Without trying to slag off globespan, I have given the airline the benefit of my doubt but the airline has failed to deliver.
Aug 11th 2007 | 7:18 am
#17
Joined: Dec 1969
Posts: 2,484
Re: Some more about Globespan
WE have just arrived in canada and i must say that flygobal was TOPS 
flight good, kids meals was great and staff fantastic, we flew over premium and pre-booked meals etc
Flew into hamilton and used there car hire, which is also good, got a minivan, hardly any milage on and dvd player for the kids
will do a write up later on our trip, but so far globalspan rocks
flight good, kids meals was great and staff fantastic, we flew over premium and pre-booked meals etc
Flew into hamilton and used there car hire, which is also good, got a minivan, hardly any milage on and dvd player for the kids
will do a write up later on our trip, but so far globalspan rocks
Sep 11th 2007 | 2:37 am
#18
Mr McGoo
Joined: Dec 2004
Posts: 171
From: Wiltshire, Switzerland, Reading, Snug Cove BC - all in one year!
Re: Some more about Globespan
Bloody glad I didn't book Globespan in the end, I'm flying to Vancouver direct with MyTravel, via Canadian Affair next month - I'll report back then.
Cheers
Chris
Cheers
Chris
Sep 11th 2007 | 11:20 am
#19
Happy in NB
Joined: Sep 2005
Posts: 2,020
From: Island View, New Brunswick
Re: Some more about Globespan
I dont see me travelling into USA for a long time again and certainly I am not flying.
Sep 11th 2007 | 11:31 am
#20
Sawdust making harpy
Joined: Sep 2007
Posts: 11,291
From: Alberta
Re: Some more about Globespan
Our Globespan experience in May from Gatwick to Calgary
9hr delay on the way there
6hr on the way back!
But you know what we didn't care even though o/h is 6ft 3 and would have had more leg room in a pill box (ok maybe he cared a bit) the holiday was great and in the grand scheme of things I know both airports inside out!!!!!
9hr delay on the way there
6hr on the way back!
But you know what we didn't care even though o/h is 6ft 3 and would have had more leg room in a pill box (ok maybe he cared a bit) the holiday was great and in the grand scheme of things I know both airports inside out!!!!!
Sep 12th 2007 | 12:16 am
#21
Joined: Dec 1969
Posts: 2,484
Re: Some more about Globespan
jut to update on the other post..
YES our outward journey was fantastic, first class all the way!!!!!
on the way back, it was a nightmare, 26hr delay, put up in a hotel in hamilton, the hotel was fab, first class, but there token was $20 each for evening meals and $10 each breakfast.
When a cup of coffee was $4 each
yeah tims was that option
Hotel rang us and said the suttle was downstairs :curse: 5 min warning with 3 kids and when we got to the airport another 3 hr delay :curse:
Everyone got treat the same on plane, infact the economy had more room than us, to say i wont be flying globelspan again is an under statement, i thought they was great, but HEY when they mess up they REALLY mess up
:curse::curse:
YES our outward journey was fantastic, first class all the way!!!!!
on the way back, it was a nightmare, 26hr delay, put up in a hotel in hamilton, the hotel was fab, first class, but there token was $20 each for evening meals and $10 each breakfast.
When a cup of coffee was $4 each
yeah tims was that option
Hotel rang us and said the suttle was downstairs :curse: 5 min warning with 3 kids and when we got to the airport another 3 hr delay :curse:
Everyone got treat the same on plane, infact the economy had more room than us, to say i wont be flying globelspan again is an under statement, i thought they was great, but HEY when they mess up they REALLY mess up
:curse::curse:
Sep 12th 2007 | 2:33 am
#22
Thread Starter
BE Forum Addict
Joined: Apr 2007
Posts: 1,175
From: London, Ontario, eh?
Re: Some more about Globespan
jut to update on the other post..
YES our outward journey was fantastic, first class all the way!!!!!
on the way back, it was a nightmare, 26hr delay, put up in a hotel in hamilton, the hotel was fab, first class, but there token was $20 each for evening meals and $10 each breakfast.
When a cup of coffee was $4 each
yeah tims was that option
Hotel rang us and said the suttle was downstairs :curse: 5 min warning with 3 kids and when we got to the airport another 3 hr delay :curse:
Everyone got treat the same on plane, infact the economy had more room than us, to say i wont be flying globelspan again is an under statement, i thought they was great, but HEY when they mess up they REALLY mess up
:curse::curse:
YES our outward journey was fantastic, first class all the way!!!!!
on the way back, it was a nightmare, 26hr delay, put up in a hotel in hamilton, the hotel was fab, first class, but there token was $20 each for evening meals and $10 each breakfast.
When a cup of coffee was $4 each
yeah tims was that option
Hotel rang us and said the suttle was downstairs :curse: 5 min warning with 3 kids and when we got to the airport another 3 hr delay :curse:
Everyone got treat the same on plane, infact the economy had more room than us, to say i wont be flying globelspan again is an under statement, i thought they was great, but HEY when they mess up they REALLY mess up
:curse::curse:
Really sorry to hear about your experience.
I hope it didn't spoil your trip otherwise.
Simon & Laura
Sep 12th 2007 | 7:10 am
#23
Joined: Dec 1969
Posts: 2,484
Re: Some more about Globespan
no the trip was fantastic.
The delay was on the way back so holiday/recci was over, but it did make me think about how we will book our next flight over.
Lets say they will lose our rec to friends etc now, but the amount of people they did to was outrageous.
Each flight was getting delayed 24+hrs in that week, so hotel must get a nice packet off them !!!!
O well
The delay was on the way back so holiday/recci was over, but it did make me think about how we will book our next flight over.
Lets say they will lose our rec to friends etc now, but the amount of people they did to was outrageous.
Each flight was getting delayed 24+hrs in that week, so hotel must get a nice packet off them !!!!
O well
Sep 12th 2007 | 7:50 am
#24
BE Forum Addict
Joined: Apr 2005
Posts: 3,192
From: The Republic of Bacon
Re: Some more about Globespan
It turned out they didn't need any of the volunteers anyway - but it was quite tempting. This was with North West Airlines, and as we were flying via Minneapolis I didn't want to have to go through all the security crap a second time - once was enough! Bloody long flight, too - we were knackered.
Sep 12th 2007 | 8:04 am
#25
Joined: Dec 1969
Posts: 2,484
Re: Some more about Globespan
That gives me an idea.....getting the ink ready to print a very naughty letter to flyglobel
Maybe worth it and some money in the account for our hopefully last recci
thanks gill
Maybe worth it and some money in the account for our hopefully last recci
thanks gill
Sep 12th 2007 | 8:42 am
#26
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Joined: Apr 2005
Posts: 3,192
From: The Republic of Bacon
Re: Some more about Globespan
Sep 12th 2007 | 6:55 pm
#27
Thread Starter
BE Forum Addict
Joined: Apr 2007
Posts: 1,175
From: London, Ontario, eh?
Re: Some more about Globespan
Sep 13th 2007 | 4:22 am
#28
Forum Regular
Joined: Sep 2007
Posts: 185
From: Hamilton, ON
Re: Some more about Globespan
We flew Globespan in May - Hamilton suits us (15 minute onward journey as opposed to 90 mins from YYZ!) but I'm really not sure if I'd use them again.
Outward flight was OK (tip: if you're flying from Gatwick, select a Kosher meal option - you get loads more food, and it's actually pretty palatable!), flight was nearly full once they'd loaded the majority of passengers at Glasgow (it's a Scots charter airline, and they're best known north of the border).
Return flight was much worse - lots of meals were still frozen (regular and special meals), I thought the service was a lot worse, and this was at the time when they were still flying with a fleet that was technically under-capacity...
If you search around on forums like airliners.net and cabincrew.com the whole back-story is on there - basically, they tried to be clever by leasing a 767 of theirs a few months before their Canadian ops went live, and then couldn't sub-lease enough aircraft to cover their requirements in the early months. (Apparently, some Florida flyers were stuck on a 737 and made to refuel in Maine!). On the Canada routes, they leased old Icelandair planes - one of which had engine trouble and had to turn back twice inside a couple of weeks in May/June - and a notorious Italian charter "wet-lease" with what sound to me like very ill-prepared and indifferent crew).
Apparently they improved their puncuality a lot, but their customer services office is notoriously bad at responding to anything (from the threads I was watching on forums as our flights loomed, and after I got back).
In my experience, I'd much rather go for Thomas Cook for the legroom (but MyTravel if I want decent in-flight entertainment - so ideally out with MYT, and back with TCX!
- even though YYZ is more of a hassle for transfers, it's still faster overall because all London departures with Globespan pick up at another UK airport before heading to Canada...
Personally, I'd not fly with them again unless the price was a *lot* cheaper than Canadian Affair. The extra stop to and from London is a real pain, too - especially if you have kids in tow (we had an 8 month-old!)
Outward flight was OK (tip: if you're flying from Gatwick, select a Kosher meal option - you get loads more food, and it's actually pretty palatable!), flight was nearly full once they'd loaded the majority of passengers at Glasgow (it's a Scots charter airline, and they're best known north of the border).
Return flight was much worse - lots of meals were still frozen (regular and special meals), I thought the service was a lot worse, and this was at the time when they were still flying with a fleet that was technically under-capacity...
If you search around on forums like airliners.net and cabincrew.com the whole back-story is on there - basically, they tried to be clever by leasing a 767 of theirs a few months before their Canadian ops went live, and then couldn't sub-lease enough aircraft to cover their requirements in the early months. (Apparently, some Florida flyers were stuck on a 737 and made to refuel in Maine!). On the Canada routes, they leased old Icelandair planes - one of which had engine trouble and had to turn back twice inside a couple of weeks in May/June - and a notorious Italian charter "wet-lease" with what sound to me like very ill-prepared and indifferent crew).
Apparently they improved their puncuality a lot, but their customer services office is notoriously bad at responding to anything (from the threads I was watching on forums as our flights loomed, and after I got back).
In my experience, I'd much rather go for Thomas Cook for the legroom (but MyTravel if I want decent in-flight entertainment - so ideally out with MYT, and back with TCX!
- even though YYZ is more of a hassle for transfers, it's still faster overall because all London departures with Globespan pick up at another UK airport before heading to Canada...Personally, I'd not fly with them again unless the price was a *lot* cheaper than Canadian Affair. The extra stop to and from London is a real pain, too - especially if you have kids in tow (we had an 8 month-old!)
Sep 13th 2007 | 4:25 am
#29
Thread Starter
BE Forum Addict
Joined: Apr 2007
Posts: 1,175
From: London, Ontario, eh?
Re: Some more about Globespan
We flew Globespan in May - Hamilton suits us (15 minute onward journey as opposed to 90 mins from YYZ!) but I'm really not sure if I'd use them again.
Outward flight was OK (tip: if you're flying from Gatwick, select a Kosher meal option - you get loads more food, and it's actually pretty palatable!), flight was nearly full once they'd loaded the majority of passengers at Glasgow (it's a Scots charter airline, and they're best known north of the border).
Return flight was much worse - lots of meals were still frozen (regular and special meals), I thought the service was a lot worse, and this was at the time when they were still flying with a fleet that was technically under-capacity...
If you search around on forums like airliners.net and cabincrew.com the whole back-story is on there - basically, they tried to be clever by leasing a 767 of theirs a few months before their Canadian ops went live, and then couldn't sub-lease enough aircraft to cover their requirements in the early months. (Apparently, some Florida flyers were stuck on a 737 and made to refuel in Maine!). On the Canada routes, they leased old Icelandair planes - one of which had engine trouble and had to turn back twice inside a couple of weeks in May/June - and a notorious Italian charter "wet-lease" with what sound to me like very ill-prepared and indifferent crew).
Apparently they improved their puncuality a lot, but their customer services office is notoriously bad at responding to anything (from the threads I was watching on forums as our flights loomed, and after I got back).
In my experience, I'd much rather go for Thomas Cook for the legroom (but MyTravel if I want decent in-flight entertainment - so ideally out with MYT, and back with TCX! - even though YYZ is more of a hassle for transfers, it's still faster overall because all London departures with Globespan pick up at another UK airport before heading to Canada...
Personally, I'd not fly with them again unless the price was a *lot* cheaper than Canadian Affair. The extra stop to and from London is a real pain, too - especially if you have kids in tow (we had an 8 month-old!)
Outward flight was OK (tip: if you're flying from Gatwick, select a Kosher meal option - you get loads more food, and it's actually pretty palatable!), flight was nearly full once they'd loaded the majority of passengers at Glasgow (it's a Scots charter airline, and they're best known north of the border).
Return flight was much worse - lots of meals were still frozen (regular and special meals), I thought the service was a lot worse, and this was at the time when they were still flying with a fleet that was technically under-capacity...
If you search around on forums like airliners.net and cabincrew.com the whole back-story is on there - basically, they tried to be clever by leasing a 767 of theirs a few months before their Canadian ops went live, and then couldn't sub-lease enough aircraft to cover their requirements in the early months. (Apparently, some Florida flyers were stuck on a 737 and made to refuel in Maine!). On the Canada routes, they leased old Icelandair planes - one of which had engine trouble and had to turn back twice inside a couple of weeks in May/June - and a notorious Italian charter "wet-lease" with what sound to me like very ill-prepared and indifferent crew).
Apparently they improved their puncuality a lot, but their customer services office is notoriously bad at responding to anything (from the threads I was watching on forums as our flights loomed, and after I got back).
In my experience, I'd much rather go for Thomas Cook for the legroom (but MyTravel if I want decent in-flight entertainment - so ideally out with MYT, and back with TCX!
- even though YYZ is more of a hassle for transfers, it's still faster overall because all London departures with Globespan pick up at another UK airport before heading to Canada...Personally, I'd not fly with them again unless the price was a *lot* cheaper than Canadian Affair. The extra stop to and from London is a real pain, too - especially if you have kids in tow (we had an 8 month-old!)
Hello Zoom
Simon & Laura
