Of Rangerovers and sparkplugs.
Feb 1st 2010 | 6:45 am
#16
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From: St. Albert. AB.
Feb 1st 2010 | 6:47 am
#17
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Re: Of Rangerovers and sparkplugs.
I hope you have some success rae. Have an attitude that you do want things resolved though. Offer them a resolution that you think is fair and achievable given the circumstances and inconvenience you've experienced, and take it from there.
I was told on numerous occasions by Subaru's customer service hotline that the policy was to repair, and not replace vehicles. Having not had access to the car for more than a handful of days over several months, I kept pushing for replacement, until I learned that the policy was flexible, and each case was determined on merit. It took over a dozen calls, hours on hold, much frustration, and several weeks to get to that point. I can understand your pain, but don't let them grind you down. There'll be a resolution at some point, so make sure it's something you're happy with, rather than washing your hands of it and ending up out of pocket.
Best of luck.
I was told on numerous occasions by Subaru's customer service hotline that the policy was to repair, and not replace vehicles. Having not had access to the car for more than a handful of days over several months, I kept pushing for replacement, until I learned that the policy was flexible, and each case was determined on merit. It took over a dozen calls, hours on hold, much frustration, and several weeks to get to that point. I can understand your pain, but don't let them grind you down. There'll be a resolution at some point, so make sure it's something you're happy with, rather than washing your hands of it and ending up out of pocket.
Best of luck.
Feb 1st 2010 | 11:21 am
#19
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Re: Of Rangerovers and sparkplugs.
try having a look at a RR forum called fullfatrr.com there could be someone on there that has had similar problems with their car, I know owning a Land Rover can be a love/hate thing at times, I hope you can get it sorted out 
Feb 1st 2010 | 5:11 pm
#20
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From: Kelowna
Re: Of Rangerovers and sparkplugs.
I feel your pain Rae. My son works at a dealership (not Land Rover) but is Dodge any better? Anyway he often complains that the service advisors are hellbent on up selling service add ons like Brake fluid flushes, rad flushes, basically anything that will bump the price of the oil change. Trouble is when a real problem is found the poor customer is then faced with even more costs.
He recently reported a severely worn steering rack assembly to his advisor and said that it was desperately in need of replacement. Trouble is the advisor had already up sold about $200 extra in other stuff that wasn't needed so didn't want to upset the customer by quoting the rack too.
Yes you guessed it the vehicle went back out with clean oil, clean filter and a free fluffy air freshener and a knackered steering rack
He recently reported a severely worn steering rack assembly to his advisor and said that it was desperately in need of replacement. Trouble is the advisor had already up sold about $200 extra in other stuff that wasn't needed so didn't want to upset the customer by quoting the rack too.
Yes you guessed it the vehicle went back out with clean oil, clean filter and a free fluffy air freshener and a knackered steering rack
Feb 2nd 2010 | 4:49 am
#21
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From: St. Albert. AB.
Re: Of Rangerovers and sparkplugs.
I feel your pain Rae. My son works at a dealership (not Land Rover) but is Dodge any better? Anyway he often complains that the service advisors are hellbent on up selling service add ons like Brake fluid flushes, rad flushes, basically anything that will bump the price of the oil change. Trouble is when a real problem is found the poor customer is then faced with even more costs.
He recently reported a severely worn steering rack assembly to his advisor and said that it was desperately in need of replacement. Trouble is the advisor had already up sold about $200 extra in other stuff that wasn't needed so didn't want to upset the customer by quoting the rack too.
Yes you guessed it the vehicle went back out with clean oil, clean filter and a free fluffy air freshener and a knackered steering rack
He recently reported a severely worn steering rack assembly to his advisor and said that it was desperately in need of replacement. Trouble is the advisor had already up sold about $200 extra in other stuff that wasn't needed so didn't want to upset the customer by quoting the rack too.
Yes you guessed it the vehicle went back out with clean oil, clean filter and a free fluffy air freshener and a knackered steering rack
i've had a couple of responses, typically nothing from the dealer or their head office. this is why the brits typically don't complain, no bloody point.
Feb 2nd 2010 | 4:50 am
#22
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Re: Of Rangerovers and sparkplugs.
http://www.rangerovers.net/rrmkiiire...l#condensation
i suppose i should have known better, how many cars have their own website dedicated to what goes wrong with them??
Mar 2nd 2010 | 8:13 am
#23
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Re: Of Rangerovers and sparkplugs.
Surf the 1000's of vehicle related forums and I bet you could find similar posts and sentiment about every single manufacturer, and most dealerships too. Some are isolated incidents, some are indicative of underlying trends and problems.
FWIW, I had terrible problems with a new Subaru 18mths or so ago (replaced engine, turbo, 3x stereo, repainted, engine warning light issues etc). Subaru North America were a PITA to deal with, the local dealer was pretty supportive, but the whole experience left a pretty bitter taste - certainly not the near 100% satisfaction the consumer reports might like you to believe.
I purchased a new Mercedes a couple of weeks ago, and it's already needed a new auxiliary battery - shit happens, and unless there's a wealth of similar evidence such as that which you posted about LR and Go Auto, I don't think a poorly composed rant is an opinion I'd consider to be much use in isolation.
FWIW, I had terrible problems with a new Subaru 18mths or so ago (replaced engine, turbo, 3x stereo, repainted, engine warning light issues etc). Subaru North America were a PITA to deal with, the local dealer was pretty supportive, but the whole experience left a pretty bitter taste - certainly not the near 100% satisfaction the consumer reports might like you to believe.
I purchased a new Mercedes a couple of weeks ago, and it's already needed a new auxiliary battery - shit happens, and unless there's a wealth of similar evidence such as that which you posted about LR and Go Auto, I don't think a poorly composed rant is an opinion I'd consider to be much use in isolation.
on the plus side since my letter the car has had two further faults, both these added up to well over a grand, fixed for nothing, and all of a sudden i was provided with an LR2 as a courtesy vehicle where previously i got nowt.
anyway rid of the bloody thing in two weeks, new VW tiguan fully loaded, sorry IAIN could not reconcile myself with some of the interior quality of the scoobie i personally felt was a bit lacking.
Mar 2nd 2010 | 8:28 am
#24
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Re: Of Rangerovers and sparkplugs.
quick update for anyone who may be interested. basically RICH was right and i got nowhere, so much for poorly composed rants. LR US basically washed their hands of me and refered me back to the dealership, no other media outlet took interest.
on the plus side since my letter the car has had two further faults, both these added up to well over a grand, fixed for nothing, and all of a sudden i was provided with an LR2 as a courtesy vehicle where previously i got nowt.
anyway rid of the bloody thing in two weeks, new VW tiguan fully loaded, sorry IAIN could not reconcile myself with some of the interior quality of the scoobie i personally felt was a bit lacking.
on the plus side since my letter the car has had two further faults, both these added up to well over a grand, fixed for nothing, and all of a sudden i was provided with an LR2 as a courtesy vehicle where previously i got nowt.
anyway rid of the bloody thing in two weeks, new VW tiguan fully loaded, sorry IAIN could not reconcile myself with some of the interior quality of the scoobie i personally felt was a bit lacking.
Mar 2nd 2010 | 8:35 am
#25
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Re: Of Rangerovers and sparkplugs.
looked into it extensively as the car geek i am, deemed the small suv gti, nicest interior, golf gti engine, capable for little soft roading, 4 wheel drive from VAG 50/50 split when needed. smallest, not much room in the back, and worst ground clearance of the competition, also most expensive, but you gets what you pay for. unless its a range rover.
Mar 2nd 2010 | 8:44 am
#26
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From: St. John's, Newfoundland
Re: Of Rangerovers and sparkplugs.
looked into it extensively as the car geek i am, deemed the small suv gti, nicest interior, golf gti engine, capable for little soft roading, 4 wheel drive from VAG 50/50 split when needed. smallest, not much room in the back, and worst ground clearance of the competition, also most expensive, but you gets what you pay for. unless its a range rover.
Mar 2nd 2010 | 8:44 am
#27
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From: Upstate South Carolina
Re: Of Rangerovers and sparkplugs.
I must be a hick, I think the interior of my (er..her
) "new" 07 is quite spiffy, quite Audi like , its a lovely motor, especially for what we paid.
Mar 2nd 2010 | 9:06 am
#28
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Re: Of Rangerovers and sparkplugs.
Mar 2nd 2010 | 9:09 am
#29
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Re: Of Rangerovers and sparkplugs.
not at all, personal choice. i did like the instrument display on the forester, nicer than the tiguan with the blackout gauges and sweep on starting, it was the centre console and navi put me off, very fiddly. the vw is all touch screen and very easy and even has 3 mths free sirius radio, i almost did not get out after 20mins of listening to steve wright in the afternoon.
