Ericc

Good to hear, I was getting a little worried as pretty much everything I have found thus far about these guys has been rather negative.

distox

Bloops, I am glad you got your sub! Ericc, I wish you the best of luck! I still have not heard from them and my case is now in the hands of the credit card company.

Ericc

distox I wish you the best of luck as well, it sure seems like these people are running a shady business down there...

distox

Well, here is an update. According to an email I just got from them, Higher Definition has officially ceased operations. They also said to contact my credit card company for a chargeback.

Bleepedy Bloops

Damn.

..and yet there's no mention of this on their website.

CVFan

WARNING!!!
To everyone considering ordering from Higher Definition in Oakville Ontario.
Please order from HD if you like the following:
- Call the store just to find out that they cannot answer your call.
- Being unable to leave a message when the above occurs.
- E-mail the place and a week later still there is no answer.
- Being told your item ETA is 3-5 business days and two weeks later you have no means of reaching anyone and find out what is going on and if the item was even ordered in the first place.
- Going in person on a regular business day within the alleged hours of operation just to kiss the door knob because the place is locked up and not a living soul around.

In all honesty it seems the place is going under because no one in their right mind treats customers like that. I basically feel like they have taken my $900.00 and told me to P*** OFF. Maybe they think they are doing us all a huge favor just by being.

Please feel free to comment on that.

Ericc

Well I filed a formal complaint to Paypal once Higher Definition refused to answer my emails and a couple of days later my money was refunded to me...I dont know if these guys are still in business or not but I am certainly not going to order from them once again just to find out.

friendofafriend

Went there today to try to recover $4200 paid by a church in Whitehorse for equipment they never received. Was actually admitted, after buzzing several times. Woman there claimed she couldn't talk to me about the order because I wasn't "with the church" (though I had an authorizing note), then claimed they'd been trying to contact the church - a baldfaced lie. The order was placed Jan. 31. This is outright fraud, and I told her that if I didn't have a refund within 24 hours i will go to the police as well as the ministry of consumer affairs. I urge anyone who has likewise been ripped off to contact Halton Region Police, fraud squad.

HGerchikov

Which is odd as they were quite happy to talk to me about Bleepedy Bloop's order even though I freely admitted that I didn't really know him, had no clue where he lived or exactly what he had ordered. Just more proof that they have no procedures or systems in place for running the business.

distox

Another update. Well, I am still waiting for my credit card company to do something. In the mean time, just for fun, I called them and someone actually answered. When I inquired about my order, they just said they will send me an email update. Not.

LT2009

I would like to add i just order a elite screen from them. I also didn't recieve shipping date. So I email and called them for three days. No reply on email, they don't answer calls and don't even have a voice mail to leave a message. First time for me to experience such a crappy business.

distox

Welcome to the club I just recently got my money back from my credit card company. It took 3 months for them to process my claim. Don't know if the money came from Higher Definition or from the credit card company.

Aviator

Not looking good http://www.bbb.org/kitchener/busines...400/complaints