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-   -   disappointment with petsaway.uk (https://britishexpats.com/forum/maple-leaf-98/disappointment-petsaway-uk-657265/)

dbd33 Mar 23rd 2010 2:17 am

Re: disappointment with petsaway.uk
 

Originally Posted by ant11 (Post 8384736)
I thought it would be reasonable to let others know that we have not had good service or attitude from petsaway.uk. Others on the site recommended them , so we decided to go to them to sort the pooch out for our hopefully immenent departure to canada. We know how much moving animals stresses everyone. Now, this is only OUR experience and maybe the gentleman on the other side was having a bad day or 2 . We gave the sizes of our very little dog ( jack russel waying 6kg) . We were told to go up a size of airline approved crate - no reason given as to why. Then the crate didnt arrive in the 3 day window given. ( OH stayed home for this ) When we phoned it was met with ' what do you expect me to do about it on a friday' . Anyway there was more to it which I wont bore you with, but eventually crate arrived. It is HUGE!! for a german sheppard! We have kept all their emails ( and ours with the measurements ) so will try and get the crate exchanged but after the previous unhelpfulness I expect it is unlikely. Were told it is all to do with the suppliers and not them. So there is my rant and I feel better. So just a word of warning. If you were in a hurry and had your crate delivered to the airport for departure on that day - you would have been crateless and if it did arrive it would be wrong!

Why does it matter if the crate's bigger than necessary? I can see that one might have a complaint if the crate was too small, necessitating lopping bits off the dog in the departure lounge, but why can't the dog do with a bigger crate?

Almost Canadian Mar 23rd 2010 2:19 am

Re: disappointment with petsaway.uk
 

Originally Posted by BadgerNaboo (Post 8441496)
One of my dogs is a Boston and not recommended to fly in the hold due to breathing problems.

Is the air in the hold different to that in the cabin then? Are they not both pressurized?


Originally Posted by BadgerNaboo (Post 8441496)
A log has shown just how unsafe is is for dogs in the hold not something I would want to risk.

Why is it any safer for them in the hold? I would have thought that there is little risk for any dog in a crate in a hold, or much less risk that the dog being trodden on by a passenger walking through the aisles.

dbd33 Mar 23rd 2010 2:22 am

Re: disappointment with petsaway.uk
 

Originally Posted by Almost Canadian (Post 8441660)
Why is it any safer for them in the hold? I would have thought that there is little risk for any dog in a crate in a hold, or much less risk that the dog being trodden on by a passenger walking through the aisles.

I sat next to a loose dog on a flight to NYC. Yappy little thing. It ws lucky aeroplanes don't have opening windows and would certainly have been safer in the hold.

BadgerNaboo Mar 23rd 2010 3:07 am

Re: disappointment with petsaway.uk
 

Originally Posted by Almost Canadian (Post 8441660)
Is the air in the hold different to that in the cabin then? Are they not both pressurized?




Why is it any safer for them in the hold? I would have thought that there is little risk for any dog in a crate in a hold, or much less risk that the dog being trodden on by a passenger walking through the aisles.

I will try to find the doc that shows how many dogs have died in the hold. A friends dog was traveling back to Switzerland and there was no heating in the hold and the dog got Phenomena. Another was left for hours in the hold and died from dehydration.

I am fully aware that you only hear the horror stories. We are going to do lots of research into Swiss Air and if there is enough detail in how animals are kept and they have a good history then it maybe better for the two to be in a large crate together.
Dogs are suppose to stay in their crates in the cabin and are not allowed to run about.

My vet said she is asked at what temp she will say a dog can fly at something she refuses to do. She says they should heat the hold as you do the cabin for humans.

fledermaus Mar 23rd 2010 3:26 am

Re: disappointment with petsaway.uk
 

Originally Posted by BadgerNaboo (Post 8441825)
I will try to find the doc that shows how many dogs have died in the hold. A friends dog was traveling back to Switzerland and there was no heating in the hold and the dog got Phenomena. Another was left for hours in the hold and died from dehydration.

I am fully aware that you only hear the horror stories. We are going to do lots of research into Swiss Air and if there is enough detail in how animals are kept and they have a good history then it maybe better for the two to be in a large crate together.
Dogs are suppose to stay in their crates in the cabin and are not allowed to run about.

My vet said she is asked at what temp she will say a dog can fly at something she refuses to do. She says they should heat the hold as you do the cabin for humans.

Phenomena, :rofl: Lovely mondegreen there.

How the heck do you get a dog crate in the cabin?

BadgerNaboo Mar 23rd 2010 4:34 am

Re: disappointment with petsaway.uk
 

Originally Posted by fledermaus (Post 8441875)
Phenomena, :rofl: Lovely mondegreen there.

How the heck do you get a dog crate in the cabin?

Err sorry about that, that comes from a blue tooth keyboard and being in a rush..

You have to get a crate that fits under the seat in front

fledermaus Mar 23rd 2010 5:28 am

Re: disappointment with petsaway.uk
 

Originally Posted by BadgerNaboo (Post 8442059)
Err sorry about that, that comes from a blue tooth keyboard and being in a rush..

You have to get a crate that fits under the seat in front

I think it would be kinder to the animal to put it in a large crate where it could move around and have bedding and water than to stuff it under the seat in front. It's dark in the hold too, less distractions and scary noises than in the cabin.

ireland2canada Mar 23rd 2010 5:46 am

Re: disappointment with petsaway.uk
 
1 Attachment(s)

Originally Posted by BadgerNaboo (Post 8442059)
You have to get a crate that fits under the seat in front

There is barely enough space to put your own feet under the seat in front. If that is the case then perhaps airlines should consult with BMW.

BadgerNaboo Mar 23rd 2010 6:23 am

Re: disappointment with petsaway.uk
 
I know that my friends dog slept on her lap (under a blanket) all the way back from LA to France.

dbd33 Mar 23rd 2010 6:25 am

Re: disappointment with petsaway.uk
 

Originally Posted by BadgerNaboo (Post 8442296)
I know that my friends dog slept on her lap (under a blanket) all the way back from LA to France.

Does your friend have remarkable bladder capacity? For that matter, does the dog?

BadgerNaboo Mar 23rd 2010 6:30 am

Re: disappointment with petsaway.uk
 

Originally Posted by dbd33 (Post 8442303)
Does your friend have remarkable bladder capacity? For that matter, does the dog?

Not sure on either count.. :D My dogs will sleep from 10pm to 10am without wanting to go out though

dbd33 Mar 23rd 2010 6:38 am

Re: disappointment with petsaway.uk
 

Originally Posted by BadgerNaboo (Post 8442315)
Not sure on either count.. :D My dogs will sleep from 10pm to 10am without wanting to go out though

LA to Paris is more than ten hours in the air, suppose twelve on the plane if all goes smoothly. That's a long time for dog or human bladder especially with cocktails and turbulence and pressurisation. I should not want to be sitting next to either of them.

fledermaus Mar 23rd 2010 8:10 am

Re: disappointment with petsaway.uk
 

Originally Posted by dbd33 (Post 8442334)
LA to Paris is more than ten hours in the air, suppose twelve on the plane if all goes smoothly. That's a long time for dog or human bladder especially with cocktails and turbulence and pressurisation. I should not want to be sitting next to either of them.

I don't think they should let the dog drink cocktails on the flight.

dbd33 Mar 23rd 2010 8:28 am

Re: disappointment with petsaway.uk
 

Originally Posted by fledermaus (Post 8442550)
I don't think they should let the dog drink cocktails on the flight.

Not premium ones anyway.

The BMW picture above, btw, looks like what would happen to Charlie were the poster driving with him in the car.

BadgerNaboo Mar 23rd 2010 8:32 am

Re: disappointment with petsaway.uk
 

Originally Posted by dbd33 (Post 8442614)
Not premium ones anyway.

The BMW picture above, btw, looks like what would happen to Charlie were the poster driving with him in the car.

?


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