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Declaration Cards and other countries.

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Old Apr 29th 2013 | 2:59 am
  #46  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
If only people would listen
Reminds me of all those claiming benefits who say "I didn't know" when, not only have they been given the information, they regularly sign to say they have read it.
 
Old Apr 29th 2013 | 3:01 am
  #47  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
When I have a day where its a lets piss the public off and Im working at the exit collecting those dreaded cards and wearing latex gloves thereby protecting my hands from the gob, snot and other items on the card it goes something like this.
Hi declaration card please.
The officer kept it
No I think you will find they gave it you back
No they kept it
By this time the line up is getting longer and the passenger more frustrated.
No the officer gave it you back.
At this time I have the choice of telling them to move off to the side or if really wanting to piss them off keep them in line.
Have you checked all of your pockets and bags?
Now waits for passenger to search his/her pockets and the dreaded black hole commonly known as the handbag.
With my 23 yrs of experience Im 99% certain they folded up and put it inside their passport but Im not going to reveal that tidbit just yet.
By this time the line is getting impatient and the traveller is now swearing.
No I haven't ****ing got it your officer ****ing kept it.
Where is your passport I ask?
Now searches for passport
Produces passport and hands it to me.
I open the passport and low and behold there is the declaration card neatly folded up contrary to the request in RED letters on the card saying DO NOT FOLD.
I then unfold it and say "See the officer gave it back to you"
Traveller swears and storms off in a huff followed by that well known Canadian phrase " HAVE A NICE DAY"
And so it begins again
Hi declaration card please.
That's consistent with my experience. There are, of course, a large number of passengers stuck behind the person who's searching for the card because there's only one officer at the exit. Those people are getting frustrated. Everyone's tired and angry. It's all very unpleasant and I'm baffled as to why anyone would persist with such an obviously stupidity. Still, no such bother in Buffalo.
 
Old Apr 29th 2013 | 3:15 am
  #48  
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Default Re: Declaration Cards and other countries.

Why is it so important that this E311 is not folded?
 
Old Apr 29th 2013 | 3:15 am
  #49  
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Default Re: Declaration Cards and other countries.

Originally Posted by Jingsamichty
Why is it so important that this E311 is not folded?
presumably because they employ unionised people to do that
 
Old Apr 29th 2013 | 3:16 am
  #50  
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Default Re: Declaration Cards and other countries.

Originally Posted by dbd33
That's consistent with my experience. There are, of course, a large number of passengers stuck behind the person who's searching for the card because there's only one officer at the exit. Those people are getting frustrated. Everyone's tired and angry. It's all very unpleasant and I'm baffled as to why anyone would persist with such an obviously stupidity. Still, no such bother in Buffalo.
Very true. There again when I have had to set my alarm clock at 2.30 am to be in work for 4am or earlier then I might also be tired and not at my jovial best frame of mind. When you are the 100th passenger who is now saying to me
Ola dos cevesas por favor then this quickly gets old so expect to be sent to secondary for further examination
So when we have our bit of fun and humour you dont like it but when you do it we are expected to take it in our stride. Funny how that works eh.
Perhaps we should all take a deep breath and sing a few choruses of kumbaya and we will all get on.
 
Old Apr 29th 2013 | 3:18 am
  #51  
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Default Re: Declaration Cards and other countries.

Originally Posted by Jingsamichty
Why is it so important that this E311 is not folded?
Because we have to sort them into residents and non residents and count them and then send them to Statistics Canada. They like to receive them in neat piles and they let us know and complain when we just lob them into a box.
 
Old Apr 29th 2013 | 3:33 am
  #52  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
Because we have to sort them into residents and non residents and count them and then send them to Statistics Canada. They like to receive them in neat piles and they let us know and complain when we just lob them into a box.
So again, why is it so important that the E311 form is not folded?
 
Old Apr 29th 2013 | 3:35 am
  #53  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
Now I dont know what airport you normally use but at mine I can vouch that all officers at the Primary Booths after scanning your passport say words or a phrase which goes
" Put your passport away, collect all bags and show this card to the officer at the exit"

Theres a clue in that phrase and in case anyone missed it

SHOW THE CARD TO THE OFFICER AT THE EXIT.
If only people would listen
Why put it away if you have to show it again
If only the friggin officers would learn to speak clearly, to look at people when they are talking to them then perhaps more people would hear what you say. I am sick and tired of having to tell CBSA that I am deaf and can they repeat what they say. They never say it more clearly. It's intimidating and unhelpful and ill mannered.

One in six people have a hearing loss, add flight ears into that, a loud hall, I bet half the travellers don't hear what is said.
 
Old Apr 29th 2013 | 3:38 am
  #54  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
Very true. There again when I have had to set my alarm clock at 2.30 am to be in work for 4am or earlier then I might also be tired and not at my jovial best frame of mind. When you are the 100th passenger who is now saying to me
Ola dos cevesas por favor then this quickly gets old so expect to be sent to secondary for further examination
As much as your official capacity might provide a lot of authority over the public, you're an inconvenience in the way of getting to a destination from the travellers perspective. When I meet someone in customer service, I'd like to think they're going to be friendly and polite, not humourless and with a chip on their shoulder. What time you had to get up to get to work is irrelevant. Treat your customers with some dignity and grace - so what if you've heard a line 1000 times before? Suck it up and be professional.
 
Old Apr 29th 2013 | 3:39 am
  #55  
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Default Re: Declaration Cards and other countries.

Originally Posted by Jingsamichty
So again, why is it so important that the E311 form is not folded?
Because I have to unfold it and sort them out into those piles. Im sure the public would be outraged knowing that their hard earned tax dollars are being used to pay me to do this when the people who fold them ignore the request not to.
 
Old Apr 29th 2013 | 3:40 am
  #56  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
When I have a day where its a lets piss the public off and Im working at the exit collecting those dreaded cards and wearing latex gloves thereby protecting my hands from the gob, snot and other items on the card it goes something like this.
Hi declaration card please.
The officer kept it
No I think you will find they gave it you back
No they kept it
By this time the line up is getting longer and the passenger more frustrated.
No the officer gave it you back.
At this time I have the choice of telling them to move off to the side or if really wanting to piss them off keep them in line.
Have you checked all of your pockets and bags?
Now waits for passenger to search his/her pockets and the dreaded black hole commonly known as the handbag.
With my 23 yrs of experience Im 99% certain they folded up and put it inside their passport but Im not going to reveal that tidbit just yet.g
By this time the line is getting impatient and the traveller is now swearing.
No I haven't ****ing got it your officer ****ing kept it.
Where is your passport I ask?
Now searches for passport
Produces passport and hands it to me.
I open the passport and low and behold there is the declaration card neatly folded up contrary to the request in RED letters on the card saying DO NOT FOLD.
I then unfold it and say "See the officer gave it back to you"
Traveller swears and storms off in a huff followed by that well known Canadian phrase " HAVE A NICE DAY"
And so it begins again
Hi declaration card please.
So why don't you suggest that it is in the passport sooner? Petty or bloody mindedness?
 
Old Apr 29th 2013 | 3:44 am
  #57  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
Because I have to unfold it and sort them out into those piles. Im sure the public would be outraged knowing that their hard earned tax dollars are being used to pay me to do this when the people who fold them ignore the request not to.
I doubt the public GAS.
 
Old Apr 29th 2013 | 3:46 am
  #58  
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Default Re: Declaration Cards and other countries.

Originally Posted by R I C H
As much as your official capacity might provide a lot of authority over the public, you're an inconvenience in the way of getting to a destination from the travellers perspective. When I meet someone in customer service, I'd like to think they're going to be friendly and polite, not humourless and with a chip on their shoulder. What time you had to get up to get to work is irrelevant. Treat your customers with some dignity and grace - so what if you've heard a line 1000 times before? Suck it up and be professional.
Quite so. When I was at work on Friday night I didn't tell my clients that I had not had a break for 6 hours nor any food for 8. that I had several other people waiting. The jokes about passport sized copies were smiled at, the body fluids cleaned up. It's my job, and I like to do it well which includes being kind.
 
Old Apr 29th 2013 | 3:48 am
  #59  
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Default Re: Declaration Cards and other countries.

Originally Posted by Former Lancastrian
Because I have to unfold it and sort them out into those piles. Im sure the public would be outraged knowing that their hard earned tax dollars are being used to pay me to do this when the people who fold them ignore the request not to.
We have to pay you regardless of whether you unfold the card or not. I bet you've never clocked off a shift leaving passengers waiting because you had to spend so much time unfolding the E311.

Arriving at Primary in Calgary one time, my E311 was tucked inside my passport. The IO extracted the E311, looked at it, then gave it back to me and told me to tear off the instructions bit. Guess that was too hard for him to do.
 
Old Apr 29th 2013 | 3:49 am
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Default Re: Declaration Cards and other countries.

Originally Posted by Jingsamichty
Arriving at Primary in Calgary one time, my E311 was tucked inside my passport. The IO extracted the E311, looked at it, then gave it back to me and told me to tear off the instructions bit. Guess that was too hard for him to do.
He probably hadn't been trained and it was more than his jobs worth to risk a paper cut.
 


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