Customer service fails......................
#31
Re: Customer service fails......................
I spent a few months at Argos & seemed chained to the cust service desk.
Low value goods we tended to replace even after the normal month, rather than repair which was the requirement...unless of course the person was rude, in which case it was sent for repair, knowing full well it would come back in a few weeks with instruction to replace.
I'm nice to shop assistants...I have no patience with banks
Low value goods we tended to replace even after the normal month, rather than repair which was the requirement...unless of course the person was rude, in which case it was sent for repair, knowing full well it would come back in a few weeks with instruction to replace.
I'm nice to shop assistants...I have no patience with banks
#32
Forum Regular
Joined: Jan 2011
Location: congleton, cheshire
Posts: 72
Re: Customer service fails......................
I spent a few months at Argos & seemed chained to the cust service desk.
Low value goods we tended to replace even after the normal month, rather than repair which was the requirement...unless of course the person was rude, in which case it was sent for repair, knowing full well it would come back in a few weeks with instruction to replace.
I'm nice to shop assistants...I have no patience with banks
Low value goods we tended to replace even after the normal month, rather than repair which was the requirement...unless of course the person was rude, in which case it was sent for repair, knowing full well it would come back in a few weeks with instruction to replace.
I'm nice to shop assistants...I have no patience with banks
#33
Re: Customer service fails......................
Todays customer service fail story (sort of) is our old friends Citizenship & Immigration Canada. Yesterday, I received notice to attend a citizenship test next week. Well, I'm in the US next week so can't. No problem I thought, I'll call the 1 888 number and tell them I can't make it, only courteous thing to do right?
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
#34
Re: Customer service fails......................
so I gather...my prejudice against banks is that they are the only place I have had the 'computer says no' response, long before little britain...I got my very patient voice on that time
#35
Re: Customer service fails......................
Todays customer service fail story (sort of) is our old friends Citizenship & Immigration Canada. Yesterday, I received notice to attend a citizenship test next week. Well, I'm in the US next week so can't. No problem I thought, I'll call the 1 888 number and tell them I can't make it, only courteous thing to do right?
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
#36
Re: Customer service fails......................
"Canadian Consumer Rights"? Now there's an oxymoron...
#37
Slob
Joined: Sep 2009
Location: Ottineau
Posts: 6,342
Re: Customer service fails......................
Todays customer service fail story (sort of) is our old friends Citizenship & Immigration Canada. Yesterday, I received notice to attend a citizenship test next week. Well, I'm in the US next week so can't. No problem I thought, I'll call the 1 888 number and tell them I can't make it, only courteous thing to do right?
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
#38
Re: Customer service fails......................
I have today been informed that items ordered under next day delivery (last Friday am BTW) will be despatched in 3 working days...!
The email did not contain or which really they should have thought of!
The email did not contain or which really they should have thought of!
#39
Re: Customer service fails......................
Todays customer service fail story (sort of) is our old friends Citizenship & Immigration Canada. Yesterday, I received notice to attend a citizenship test next week. Well, I'm in the US next week so can't. No problem I thought, I'll call the 1 888 number and tell them I can't make it, only courteous thing to do right?
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
Well, after a number of failed attempts to actually connect with a human being and a long hold I eventually got through to the call centre. In response to my advice that I can't make next week & request to reschedule, I was told "Oh there is no method of telling the local CIC office that you can't make it. The system will just automatically send you a new appointment." WHen I asked whether they could make a note on my file the agent replied "They don't look at it before your test so there is no way of doing that."
So I tried to do the right thing. But the system doesn't allow that. Ho hum.
In otherwords, ignore the call centre.