I always try to smile and be happy, but if you are saying that you will not greet someone with a sour face i think you need re-training, sensativity training we call it.
Just because someone is not smiling does not mean they should not get the same customer service?
Ever thought that the person with a sour face may be coping with a serious disease? or a death in the family?

No, the liberals (dream on ) would make it an essential service, then we would all get to pay for it...

Hi Mark

I hope you are okay, just answered your PM, sorry I don't come on this site very often now. We would not travel with Canadian Affair again, our experiences and our families experiences are as already stated, you get what you pay for...no leg room, poor service and delays...we flew first class or business whatever it was last time and it was no better. Personally I prefer Air Canada as does my Dad but my MIL had good experiences with BA in September

Julie

From our recent experience, I'd strongly suggest considering Buffalo, NY (BUF airport code) as a good (small) kid-friendly airport. It has a small, but great, play area for very young kids - IIRC, it's because Fisher-Price has a presence in the Buffalo area so kitted it out. It was invaluable for keeping our 2-year-old amused before a long flight to Europe via IAD (Washington DC) on United.

United also cost us about 1/3 less than flying AC from YYZ - transiting through IAD was pretty painless, I'd definitely suggest upgrading to economy plus for extra legroom (35" instead of 31", IIRC) for the long-haul leg. We didn't do this outbound, FRA-IAD cost just under 200 euro for 3 of us. Well worth it, and still a lot cheaper than the AC flight!

Detroit sounds worth investigating as a future option, too - 6 play areas. Wow!

I've always preferred Gatwick over Heathrow, I think it's a pretty good airport and never found it dirty or smelly at all. The location is just inconvenient for me so I have to opt for Heathrow. While I believe that Vancouver is the best airport in the world, I might be a bit biased there, but I can tell you many airports that are a nightmare compared to Gatwick. LAX is one, O'Hare, and terminal 3 at Heathrow.

Here's a tip for you, the edge of the fountain is wet, water pours down it despite the fact that it looks like dry stone. Don't let your son lean into it. There are hundreds of damp and uncomfortable-looking kids wandering around the NWA terminal

canadian affair are the best for flights,i just bookes hotels seperate through hotels.com way cheaper