Sandy.l

Hi

I'm trying to upload scanned documents to our online visa application and I keep getting an error message:

The following errors have been encountered:
1. A problem occurred sending the attachment to the internal ws.: Error reading request response Server returned HTTP response code: 500 for URL: /fileStoreExternal/WebServiceBoundaryServlet

Has anyone else come across this? I've checked the format and size of files and they fit in with the specifications.

Also I've attached some with no problem but then when I log back in later in the day, half of them are not there anymore, so I just keep re-attaching them. Any ideas?

Thanks!

Angib

Was hoping you had an answer here i keep getting 'internal file store error 500' and cannot attch - did you get anywhere? cheers

Sandy.l

No, no responses and I'm still having problems. I've had a dig through the immi site though and it seems it's perfectly acceptable to send them in by email if there are problems attaching. Today is my statutory 28th day so I'm gonna give it one more try and then just send them by email. This is the information page I found:

http://www.immi.gov.au/contacts/visa...fessionals.htm

Hope this helps!
S

Angib

Thanks still getting nowhere

Annehe28

Hi
I keep trying to download my forms 26EH and 160EH and I get a blank screen every time. So it could be something to do with there side.

Best of luck and keep trying to upload them.

Sandy.l

Hello again

I've just completed uploading all my documents!! I did keep getting an error message but then my husband (who is an IT guru!) spotted the obvious mistake I was making! I had '&' and '-' in my saved document names! I've renamed them all without using any characters and also with smaller file names and they've all gone up with no problem!

So I suggest you go through and check all your document names and I bet you'll find that you've used characters!

Hope this helps
S

coffeebean

Hi
We are still having problems - any ideas??
Thankyou

Sandy.l

Mine worked fine once I'd got rid of all the 'characters' such as ampusand (& )and hyphen (-), I also shortened all the file names. Compress all documents so they are as small as possible (most of mine compressed to 150kb-350kb and are still very legible) this saves the session timing out on the upload.

S

coffeebean

Thankyou still no go - mine are pdf files what were yours ??

Samoa

Hi
We have been trying for a few days now to send an e-mail with attachments with the final few things requested by our co but the e-mails keep getting bounced back. Even if we just send a plain letter on its own it still comes back.
Anyone have any ideas?
Thanks
Samoa

Sandy.l

All mine were jpegs

Sandy.l

Samoa, it may sound obvious but have you checked the email address is correct.

Also look in the body of the 'bounced' email reply and see if it says a reason for non delivery, then post that on here, it may help us work out the problem
S

lexycam

Hi

I used the email address to send mine, which is

[email protected]

you then get a message back saying that they have received them. hope this is of any help

Samoa

Hi

I was a little unsure if I should use that address as on the immi website it says to use the address that you have been given by your co. But as everything else has failed we will try this and see what happens. My OH is an IT expert and even he is stumped. All we can think of is there is a problem at their end.

Hopefully the [email protected] address will work and they will acknowledge that they have received it. I will keep you all informed.
Thanks for the help so far
Samoa