Case load per case officer

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Old Apr 27th 2003, 11:43 am
  #1  
Jaj
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Default Re: Case load per case officer

Hi Magnus

    >On Mon, 28 Apr 2003 10:27:58 +0200, "Stene \(Magnus\)" wrote:
    >Hi,
    >I'm just a little curious in regard to the amount of PR visa cases every
    >case officer (CO) has to handle at the same time. Looking at a few DIMIA
    >statistics (http://www.immi.gov.au/statistics/migrant.htm), around 50-60 000
    >skilled visas are granted every year. This is around 5000 grants / month.
    >Maybe not all of these are handled by ASPC, maybe not all require the full
    >assessment procedure and there are also the "not granted" visa applications
    >to consider. But give or take, one can assume that at least 3-4000
    >applications are handled by ASPC each month. It's quite a lot.

1. I would think the majority of skilled visa grants now are coming
out of ASPC, although there will still be a number offshore visa
grants for some time to come.

2. The number of visas granted is higher than the number of
applications. I don't have any figures to hand, but would guess that
there's probably an average of 2 persons per offshore application, and
maybe 1.3 persons per onshore visa application.

3. Added to that:
- onshore student cases are much simpler to determine than offshore
cases
- the onshore student caseload is a reasonable chunk of the overall
program, at least 35-40% in terms of number of applications.


    >Does anybody know? Also, is all case-work, apart from filing and admin, done
    >by the CO or do they have assistants that do parts of the field-work
    >(checking backgrounds, references, etc.) ?

Some of the background checking is being done by Australian missions
in the applicant's country of residence.


Jeremy
This is not intended to be legal advice in any jurisdiction
 
Old Apr 28th 2003, 8:27 am
  #2  
Stene \
Guest
 
Posts: n/a
Default Case load per case officer

Hi,

I'm just a little curious in regard to the amount of PR visa cases every
case officer (CO) has to handle at the same time. Looking at a few DIMIA
statistics (http://www.immi.gov.au/statistics/migrant.htm), around 50-60 000
skilled visas are granted every year. This is around 5000 grants / month.

Maybe not all of these are handled by ASPC, maybe not all require the full
assessment procedure and there are also the "not granted" visa applications
to consider. But give or take, one can assume that at least 3-4000
applications are handled by ASPC each month. It's quite a lot.

To get some perspective on this and why the waiting times for answers from a
CO can be quite long, I wonder how many case officers ASPC have employed?
Divided by the amount of cases one would get an idea of how many cases each
CO statistically should have open every month. Also, by dividing the amount
of cases/month with the average 8 hour work day, an average of how long they
are allowed to spend on each case can be calculated.
http://www.immi.gov.au/annual_report...2/report73.htm notes 144
employees in SA, is this only at ASPC? I wonder how many of these are CO's?

Does anybody know? Also, is all case-work, apart from filing and admin, done
by the CO or do they have assistants that do parts of the field-work
(checking backgrounds, references, etc.) ?

Brgds

Magnus

----Statistics can be fun but can also be very misleading----
 
Old Apr 29th 2003, 8:16 am
  #3  
Stene \
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Posts: n/a
Default Re: Case load per case officer

Now the fun starts. A one dimensional, non-scientific, theoretically
advanced calculated guess. ;-) (I'm at work and bored...)

Assumption 1: 4000 visas granted and 4000 rejected each month. 8000
applications in total (a low estimation ?)
Assumption 2: Out of the 144 DIMIA employees in SA 2002, 130 are Case
Officers at ASPC (a rough guess)
Assumption 3: Each Case Officer works 8 hours/day, 160 hrs/month assessing
cases (a high estimation)
Assumption 4: Student visas are 40% of the workload and take average 1 hour
to process (JAJ's assumption plus my guess)

This gives: 8000 /130 = 62 cases/CO processed each month

160 hrs worked per month /62 cases to be processed = 2.6 hrs/case in average

So, each CO can spend around 2.5 hrs/case to keep up with demand.

If student visas take 1 hour to process and they stand for 40% of all
applications, then the CO can maybe put 4 hours on each 136 visa, rejected
or accepted.

4 hours/case . I guess just all the paperwork involved (letters, filing,
putting all medical forms together, e.t.c) takes 1-2 hours.

So the actual processing time is around 2-3 hours per case. Not too much
time for deep fact investigation ;-)

I'm not saying this is right or wrong, but at least an indication that a CO
won't/can't spend too much time on EACH case investigating, checking
references, evaluating education quality, e.t.c . Some cases of course take
more time and some take less. But all in all, the waiting time involved
doesn't seem to have much to do with the processing time by the CO, it's
just the back-log that's too big.

Or/and, of course, the back-log itself could be an effect of the actual
processing time being much longer than the alocated time and resources allow
(2-4 hrs/case).

?

/Magnus


"JAJ" wrote in message
news:[email protected]...
    > Hi Magnus
    > >On Mon, 28 Apr 2003 10:27:58 +0200, "Stene \(Magnus\)"
wrote:
    > >Hi,
    > >
    > >I'm just a little curious in regard to the amount of PR visa cases every
    > >case officer (CO) has to handle at the same time. Looking at a few DIMIA
    > >statistics (http://www.immi.gov.au/statistics/migrant.htm), around 50-60
000
    > >skilled visas are granted every year. This is around 5000 grants / month.
    > >
    > >Maybe not all of these are handled by ASPC, maybe not all require the
full
    > >assessment procedure and there are also the "not granted" visa
applications
    > >to consider. But give or take, one can assume that at least 3-4000
    > >applications are handled by ASPC each month. It's quite a lot.
    > 1. I would think the majority of skilled visa grants now are coming
    > out of ASPC, although there will still be a number offshore visa
    > grants for some time to come.
    > 2. The number of visas granted is higher than the number of
    > applications. I don't have any figures to hand, but would guess that
    > there's probably an average of 2 persons per offshore application, and
    > maybe 1.3 persons per onshore visa application.
    > 3. Added to that:
    > - onshore student cases are much simpler to determine than offshore
    > cases
    > - the onshore student caseload is a reasonable chunk of the overall
    > program, at least 35-40% in terms of number of applications.
    > >
    > >Does anybody know? Also, is all case-work, apart from filing and admin,
done
    > >by the CO or do they have assistants that do parts of the field-work
    > >(checking backgrounds, references, etc.) ?
    > Some of the background checking is being done by Australian missions
    > in the applicant's country of residence.
    > Jeremy
    > This is not intended to be legal advice in any jurisdiction
 

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