Upload error - study permit

Old Jun 3rd 2016, 4:51 pm
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Default Upload error - study permit

Hi,

Trying to upload the form for my study permit, however I keep getting the error as shown in the screen shot. I've try starting again and going through the form multiple times but can't see any reason for it not to upload successfully as per this error. Does anyone know what the common reasons for issues with uploading of forms??



Thanks
Attached Thumbnails Upload error - study permit-upload-error.jpg  
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Old Jun 3rd 2016, 5:07 pm
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Default Re: Upload error - study permit

I don't know specifically about uploading this file but when I was doing all of our PR forms I had to change browsers a couple of times.

I think it doesn't like chrome for some reason. Try firefox?

I can't imagine since I did ours the forms are any easier to work with. So frustrating... it can also crap out when you are almost done and save nothing you have already typed.
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Old Jun 3rd 2016, 5:24 pm
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Default Re: Upload error - study permit

Originally Posted by Geordie Lass View Post
I don't know specifically about uploading this file but when I was doing all of our PR forms I had to change browsers a couple of times.

I think it doesn't like chrome for some reason. Try firefox?

I can't imagine since I did ours the forms are any easier to work with. So frustrating... it can also crap out when you are almost done and save nothing you have already typed.
Yeah, soooo frustrating! I've just tried Firefox and unfortunately still no luck
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Old Jun 3rd 2016, 7:11 pm
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Default Re: Upload error - study permit

Cleared the cache before trying again?
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Old Jun 3rd 2016, 7:18 pm
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Default Re: Upload error - study permit

Originally Posted by Aviator View Post
Cleared the cache before trying again?
Yep, although trying it through various different browsers should negate that as have specially installed Safari and Opera in the hope it was a browser thing and still no luck.
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Old Jun 3rd 2016, 7:23 pm
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Default Re: Upload error - study permit

How large is the file?

Format?

Have you tried saving as a smaller PDF?

Is that error actually the file or a question or box you've not answered or ticked? CIC web forms have a 'habit' for losing answers on forms between saves....
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Old Jun 3rd 2016, 7:38 pm
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Default Re: Upload error - study permit

Originally Posted by withabix View Post
How large is the file?

Format?

Have you tried saving as a smaller PDF?

Is that error actually the file or a question or box you've not answered or ticked? CIC web forms have a 'habit' for losing answers on forms between saves....
File is 540kb in size as a PDF. Looked through the form and not found any blank answers that could be causing the issue
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Old Jun 3rd 2016, 8:28 pm
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Default Re: Upload error - study permit

Someone else I know of has reported this issue this morning.

S
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Old Jun 3rd 2016, 8:47 pm
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Default Re: Upload error - study permit

Originally Posted by ChrisBan View Post
Yeah, soooo frustrating! I've just tried Firefox and unfortunately still no luck
There were days I had to walk away before I smashed my face into the monitor.

Give up and try tomorrow?
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Old Jun 3rd 2016, 9:26 pm
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Default Re: Upload error - study permit

It's not you (at least not today). I think it is the system. Try later.

S
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Old Jun 4th 2016, 3:32 pm
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Default Re: Upload error - study permit

Originally Posted by Snowy560 View Post
It's not you (at least not today). I think it is the system. Try later.

S
Yep looks to have been an IT error as the form has now successfully uploaded. Thanks for all the posts everyone, you're all very much appreciated!
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