Hello.

I have a problem - hopefully you can guide me in the right direction!

I returned to France after the New Year with a new computer so I lost the old login details for my internet connection. I got in touch with orange and they sent me out a letter with my connection username (fti/xxxxxxx) and password (as well as internet username and password, though I don't use them).

However, when I enter them into the livebox configurations it says it cannot connect to the internet - it says my username and/or password is incorrect.

I have entered it plenty of times, taking into consideration small letters, numbers, capital letters and so on - to no avail.

Maybe there is a simple solution - but I'm not sure of it!

Any ideas?

Thanks.

Ok the obvious first, Password and Username are case sensitive. Don't use the Mail username and password for the internet connection.

Is the Live Box ADSL filter the first thing plugged in to the Telephone line and not Via any Extension Leads, Any Telephones Faxes or other equipment prior to the filter will fail Dslam Sync.

What are the lights on the Livebox doing when the Password is entered there is an @ Symbol with a light this indicates Sync and next to it is another Light which indicates Traffic being passed.

Has the Livebox been connected to the Phone Live and switched on whilst you were away without a surge protector on the line?

1) if @ light is flashing very fast you don't have an internet connection which is probably down to them If your @ light is flashing fast then slow it suggests it can't get a strong enough signal to connect properly.

2) if the @ light is flashing slowly you have a connection but you need to verify the connection by looking at the web page for the box, can't think at the moment what it is but you should be able to get from the orange web site.
3) if the@ is solid you're ready to go and you shouldn't have any problems.

Even if you had left turned the Livebox Off and returned there should have been no Reason to re enter the Login Details on the Livebox as it stores the details and will poll and sync when switched on again. If you have fiddled with the Wires the Telephone lead from the Line Filter goes in to the Jack on the Livebox that is closest to the Power Jack Not the other one which is for the Internet Phone, Easily confused as the Internet phone Jack has a bold sticker on it.

Liveboxes are sensitive beasts, One hint of Linghting on the Phone line and Bang they go.

Orange has a number you can call to resolve issues and i have found them very helpful in the past;; tel 3900

Thanks a lot for the replies - I will have a look into it more when I go back to my apartment.

I have been using the internet connections details (opposed to mail) and been using the passwords as they are printed (though case sensitive is irrelevant, as they're all small letters anyway).

There are some pictures of my error messages. I connect fine to the Livebox and can access it's config via a web browser, but no luck with anything other than local access.

Totally clueless.






Anyway, thanks again - much appreciated.

Sorry to hear you're having problems. Unfortunately I'm not familiar with the orange livebox. Is it possible you've mistaken a 0 for an O, or an l for a 1?
Has it asked for the network key at any point, or have you not got that far?

He is already connected to the Livebox so Wireless Keys are not an issue, It is however possible a mistaken Symbol.

I forgot to mention in the Username which for Orange stats normally with "fti/" type the fti/ bit as well.

Yeah, no 0s/os involved.

Flashes slowly as well, the @ light.

Won't let you input the username without the fti/ prefix so not an issue on that front.

No idea really - it is surely the password judging by the error messages but there really is no ambiguity with the characters.

I'm lost!

Paid the Bill They pull the plug pretty quick if any money is outstanding. But normally if money is owed then you can still sync up you just get diverted to a pay your bill page.

Any adjustments to the settings I would recommend doing whilst connected to it Via Ethernet not via USB. Using a Livebox via usb is not reliable at the best of times. You have to understand that the Three models of livebox that exist are the worst ADSL modem/routers known to mankind.

If you have alternative means of getting on to the net Go to www.Orange.fr log in with your Messagerie details go to Espace Client then to Mes Identifiants here it will list your User Name and under it is an option to change the Password. This is for the Connection Details Not Messagerie details

Give it a whirl, It might help. If you can do it successfully whist you are doing it Copy and Paste the Username and Password into a text file and then copy n paste them into the livebox set up details.

You could try doing a Factory Reset Pull the power lead out of the livebox (leaving it still plugged into the wall socket)

Hold down the 1 button on the back of the Livebox

Plug the power lead back into the Livebox

Keep holding the 1 button for 10 seconds after you have plugged the power lead back in, and then let go.

Give the Livebox about 2 minutes to reboot itself.

LFDDAP.

I seem to recall that we had a similar problem when initially setting up an Orange (was then Wanadoo) livebox via USB with a wireless adapter.
At purchase, the girl on the desk said it was simplicity itself to set up. Just had to follow the instruction booklet which appeared to be well detailed. However she said there was an option to have a technician deliver the livebox & set it up if we wished – 1hr free of charge. So I went with this, and VERY glad I did.

The technician went through the normal set-up procedure, username/password input etc and immediately came upon a problem – unable to connect. He re-checked passwords –ok. Livebox was active but not connecting. After many resets of the livebox and at least an hours work, during which time he tested the phone line – which was ok, he was near pulling his hair out. Said he'd never seen such a problem. Did we have a house alarm that was currently active? Reply was negative.

He then asked how many phones we had connected elsewhere in the house. There were two, both of which had been working fine.
As soon as he saw one of the phones – an old model purchased from UK, he immediately unplugged it from the wall socket, went back to the PC and ‘bingo’, made a successful connection.
Apparently our old UK phone was not France Telecom approved and was creating some noise interference which affected the livebox connection.
Not sure if this will help you, but one never knows.

Ka Ora,
There's no doubt that you certainly appear to know your stuff when it comes to PC, telecom technology etc.
You state ...."You have to understand that the Three models of livebox that exist are the worst ADSL modem/routers known to mankind."

For those who are currently using the Wanadoo/Orange livebox, are there superior alternative models that can be purchased for use in France, and if so which?
Thanks.

My knowledge comes from having been a Lead ADSL development Engineer at Martlesham Heath for BT, And Managed the Backbone as well in the UK I played with other stuff as well like the SS7 network and the Power Network that controls exchanges. My wife was a Network Manager as well in Cambridge Network Management Center also for BT. We were the idiots that everyone loves to hate goes with the job though.

Anyway, If you use the Voip port IE you have the Internet Phone with Orange you are stuck with the Livebox, This applies to every Country in Europe were they sell the same service and at this time there appears to be no time that they will let other Equipment be used when having this service. Personally I use the Livebox only for the Voip and it's Modem facilities Via Ethernet I then have it plugged in to a Apple Airport Router for Wireless use and the USB port which has a hub on it 3 external hard drives and a Printer For me this works best as the Airport is seamless with Macs (My now Chosen Choice of Beast). But they are very good with PC's as well. The Wireless side of the Livebox is very limited and not that secure at all, No wireless is these days with someone who tries long enough and knows enough.

My personal pref for home equipment has typically been Linksys and Netgear at a push, But for stand alone Network Router with wireless Nas Features the Airport gets my vote as best bang for buck but it's not an ADSL modem. On bigger projects Cisco and Alcatel Lucent everyday. I just found when trying to use the Livebox as the Typical home hub it was not up to the job, trying to run wireless tasks at the same time as Ethernet tasks would cause it to crash in minutes so I decided to Load Balance it and the only way to allow every wireless device to connect to it was run it completely unencrypted.

I also opted to keep the livebox because we get a lot of Lighting here even with a surge protector I have got through 4 Liveboxes now and the Shop replace them for free because mines rented.

Ka.

I've been given a Netgear Rangemax ADSL router - the DG834PN variant. I've already had it up & running and it's had a pretty impressive effect on signal range here, but not the actual signal strength, if you see what I mean? That I don't mind so much, as even a 'satisfaisant' signat at 3 bars is good enough for my needs. The problem I have is that the modem I have right now, a Hitachi with Alice ADSL branding has a port in the back (well, 2 actually) to plug in a standard telephone jack. That's how I use my 'phone to get free calls with my abonnement. Now, I've ditched the (better) Netgear router as it doesn't have the necessary ports to use a standard cordless 'phone. Can this be done in a way so's I don't have to go back to paying FT for my calls again?

TIA!

The answer is Yes. The Netgear does not need to be plugged into a phone line to act as a Wireless Bridge. What you need to do is First disable the DHCP server on the New Netgear router this stops it dishing out IP address's to connecting machines. Then at the same time Change it's default IP address which at the moment will be 192.168.0.1 or 192.168.1.1 change it to 192.168.1.100. Make sure that the Netgear is in Bridge Mode so that it gives wireless users access to the LAN ports. Leave the old Router modem plugged in to the Phone line but disable Wifi on it then get a RJ45 cable and connect both devices via the LAN ports.

Whilst your doing this when switching on the Netgear to edit the settings, Switch off the other one other wise you will get a network conflict when connecting. Once edited and updated both can be switched on.

Username admin Password password this is for the Netgear.

In the morning I will just check the Netgear manual and tell you what pages to edit. And to see if the Netgear will extend an existing wireless network wirelessly.

To edit the settings on the netgear connect to it via a lan port and type 192.168.0.1 in to an web browser then you should get a User Name and Password prompt.

So once all the settings are edited you can just continue to use the old one as a Voip Router and Modem leaving the Netgear to deal with Wireless.

That's cool Ka - thanks! I'll have a wade through it all over the weekend. I need to unplug and 'rationalise' in the office first though!

Just an update (and more searching for advice).

I think I messed up the internet settings on my laptop, as I was only able to achieve local access on any internet connection I tried (wi-fi hotspots included).

So, reinstalled Windows and now I can use those hotspots, so it's not too damning for work. Still, I am having the same problem with the Livebox, though.

I'm not sure what the problem is so I guess I'm looking to get an engineer out. I had one out when I first had it installed months ago, but I didn't arrange that.

So, I was wondering if somebody can point me in the direction of a phone number or a website to arrange someone to come and look at it?

Also, does anyone know the cost? I received an invoice at the start of the new year regarding assistance from orange, and there were two figures on there (99€ and 29€) - hoping that it won't cost 99€ just to get someone out to set it up/tell me I have a knakcered livebox...only in France for three more months, so that's almost like making the internet bill around 60€ p/m!

Any help appreciated, as ever.