Castorama refunds
Jan 24th 2014, 4:19 pm
#1
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Castorama refunds
Quick question....hopefully!!! I need to return some Italian floor tiles to Casto. I was going to try and return the, to another branch, as it is nearer than where I originally bought them from. Is this possible, or do I need to return them to the original store? I know in the UKitisn't a problem...but we are in France!!!
Jan 24th 2014, 4:29 pm
#2
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Re: Castorama refunds
Why not telephone them and ask?
Jan 24th 2014, 5:02 pm
#3
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Re: Castorama refunds
Your french is obviously a little better than mine !
Jan 24th 2014, 11:49 pm
#4
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Re: Castorama refunds
Hi,
The problem is that many 'named' stores in France are actually franchises, like 'Mr Bricolage', so you are dealing with a 'Brand' but with individual stores, so in that case you cannot return goods to what is effectively a different store.
Unfortunately, the only way to find out is to 'phone them or go there....from your comments, your French is not good enough to 'phone, but don't you have a French neighbour who could phone them for you?
The problem is that many 'named' stores in France are actually franchises, like 'Mr Bricolage', so you are dealing with a 'Brand' but with individual stores, so in that case you cannot return goods to what is effectively a different store.
Unfortunately, the only way to find out is to 'phone them or go there....from your comments, your French is not good enough to 'phone, but don't you have a French neighbour who could phone them for you?
Jan 25th 2014, 3:14 pm
#5
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Posts: 18
Re: Castorama refunds
Quick question....hopefully!!! I need to return some Italian floor tiles to Casto. I was going to try and return the, to another branch, as it is nearer than where I originally bought them from. Is this possible, or do I need to return them to the original store? I know in the UKitisn't a problem...but we are in France!!!
From experience you have to take them back to original store. We are in Toulouse. Bought some tiles from one of the casto but then we weren't really sure we liked them. Rang another more local casto to see if we could take them back to their store, and they guy sounded nearly shocked I even dared ask the question. He said you bought the tiles over there, so you need to return them over there!
Anyway we didn't in the end, they actually look fine, but i never cease to be amazed at the lack of customer service here. It's really terrible at times!
Jan 25th 2014, 6:44 pm
#6
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Joined: Dec 2012
Posts: 3,989
Re: Castorama refunds
From experience you have to take them back to original store. We are in Toulouse. Bought some tiles from one of the casto but then we weren't really sure we liked them. Rang another more local casto to see if we could take them back to their store, and they guy sounded nearly shocked I even dared ask the question. He said you bought the tiles over there, so you need to return them over there!
Anyway we didn't in the end, they actually look fine, but i never cease to be amazed at the lack of customer service here. It's really terrible at times!
Anyway we didn't in the end, they actually look fine, but i never cease to be amazed at the lack of customer service here. It's really terrible at times!
Jan 25th 2014, 8:53 pm
#7
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Re: Castorama refunds
Not always though - I once bought something in ToysRus in Calais and returned it in London for a refund no issues. only had a bit of discussion on the exchange rate to apply but that was agreed amicably. Worth phoning ahead though if you need to make a special trip, and they will have time limits as well, anything from a couple of weeks to 3 months so don't wait too long.
Jan 25th 2014, 10:07 pm
#8
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Joined: Dec 2012
Posts: 3,989
Re: Castorama refunds
Not always though - I once bought something in ToysRus in Calais and returned it in London for a refund no issues. only had a bit of discussion on the exchange rate to apply but that was agreed amicably. Worth phoning ahead though if you need to make a special trip, and they will have time limits as well, anything from a couple of weeks to 3 months so don't wait too long.
Last edited by Chatter Static; Jan 25th 2014 at 10:09 pm.
Jan 26th 2014, 2:52 am
#9
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Re: Castorama refunds
FYI - No problems getting a refund in a different Castorama to where we bought the product originally.
