EU airline compensation regulations ....
Feb 5th 2006 | 9:10 pm
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Joined: Mar 2002
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From: Languedoc
EU airline compensation regulations ....
Maybe useful .......................................
I had a flight delay of 6 hours this weekend. It gave me time to study the compensation rules for airlines operating within EU. These rules became operative in February 2005.
Having obtained the information , which the airline refused to supply, I discovered that the airline had breached many of the regulations, and only refusal to board the aircraft by a dedicated few passengers produced the documentation required under the compensation law.
Passenger notification :
Check in counters should have a poster stating :
"If you are denied boarding of if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance."
EU flight compensation rules :
Cancellation, or refused flight due to overbooking
Flight length :
under 1,500 km - delay over 2 hours, Compensation = Euros 250.
1,500 to 3,500 km - delay 2 to 3 hours, Compensation = Euros 200 & if delay over 3 hours, Compensation = Euros 400
3,500+ km Delay over 4 hours, Compensation = Euros 600
n.b. Passenger must check in within stated times.
Delayed flights:
Flight length :
Up to 1,500 km - delay over 2 hours, Compensation = provision of meals and refreshments and two free telephone calls, e-mails or faxes. Delay over 5 hours Compensation = refund of ticket and a free return flight to the point of origin should the flight no longer serve any purpose. Otherwise the airlines are required to reroute passengers to their final destination. Meals, refreshments, lodging, phone and email are required at airline's expense.
1,500 to 3,500 km - delay over 3 hours, and for all longer flights delayed over 4 hours, Compensation = meals and refreshments and two free telephone calls, e-mails or faxes. Delay over 5 hours, Compensation = refund of ticket and a free return flight to the point of origin should the flight no longer serve any purpose. Otherwise the airlines are required to reroute passengers to their final destination. Meals, refreshments, lodging, phone and email are required at airline's expense.
I had a flight delay of 6 hours this weekend. It gave me time to study the compensation rules for airlines operating within EU. These rules became operative in February 2005.
Having obtained the information , which the airline refused to supply, I discovered that the airline had breached many of the regulations, and only refusal to board the aircraft by a dedicated few passengers produced the documentation required under the compensation law.
Passenger notification :
Check in counters should have a poster stating :
"If you are denied boarding of if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance."
EU flight compensation rules :
Cancellation, or refused flight due to overbooking
Flight length :
under 1,500 km - delay over 2 hours, Compensation = Euros 250.
1,500 to 3,500 km - delay 2 to 3 hours, Compensation = Euros 200 & if delay over 3 hours, Compensation = Euros 400
3,500+ km Delay over 4 hours, Compensation = Euros 600
n.b. Passenger must check in within stated times.
Delayed flights:
Flight length :
Up to 1,500 km - delay over 2 hours, Compensation = provision of meals and refreshments and two free telephone calls, e-mails or faxes. Delay over 5 hours Compensation = refund of ticket and a free return flight to the point of origin should the flight no longer serve any purpose. Otherwise the airlines are required to reroute passengers to their final destination. Meals, refreshments, lodging, phone and email are required at airline's expense.
1,500 to 3,500 km - delay over 3 hours, and for all longer flights delayed over 4 hours, Compensation = meals and refreshments and two free telephone calls, e-mails or faxes. Delay over 5 hours, Compensation = refund of ticket and a free return flight to the point of origin should the flight no longer serve any purpose. Otherwise the airlines are required to reroute passengers to their final destination. Meals, refreshments, lodging, phone and email are required at airline's expense.
