Originally Posted by BritInParis

FYI the correct physical addresses according to Royal Mail are:

39 Old Hall Street
LIVERPOOL
L3 9PP

(front entrance)

or

6 Union Street
LIVERPOOL
L3 9AF

(rear entrance)

Originally Posted by HeatherInCanada

Originally Posted by BritInParis

You will have to rely on the nice pharmacy manager to do the necessary and redirect to the Home Office next door. It wouldn’t be the first time.

Originally Posted by HeatherInCanada

Originally Posted by shortal

The same thing happened to me yesterday. I mailed my passport and supporting documents for my UKM application to

UKVI
The Capital
New Hall Place
Department 265
Liverpool L39pp

the FedEx delivery confirmation said that it was signed for by J Toohey, location: pharmacy.
I called the UK Nationality and Citizenship call center. The gentleman I spoke with was very empathetic and has escalated my case. I called the Tesco Express that is along Old Hall St. in the Capital Building and they say that they did not receive a FedEx package yesterday from me. I have called FedEx a few times and they have not been helpful at all. They are supposedly looking into where exactly my papers were delivered, but I don't expect them to call back. I will be calling them to check again. How frustrating!!.....my passport is in this package along with other important documents. I feel helpless!

Originally Posted by stefrocks

I agree with all of you of course. I contacted the Home office twice to confirm the mailing address because I thought it looked odd. Twice I was told, more like admonished, that I should only use the address in the UKM form and guide which reads as follows:

Department 1
UKVI
The Capital
New Hall Place
Liverpool
L3 9PP

I have escalated this case and spoken with FedEx everyday and have spoken with the contractor/vendor in the UK. FedEx told me they use an outside contractor for deliveries in Liverpool! Did not know that before paying. I have begged them to retrieve the package. Every time I am told it is not possible because it was correctly delivered to the pharmacy! I contacted Tesco and they don't have a pharmacy at that location. Yesterday I received a call from FedEx escalation telling me it was confirmed received by the Embassy. What Embassy?! There is no embassy in Liverpool! They don't even do confirmations! Nonsense! I contacted the Home Office and they were unhelpful, telling me they can not confirm or deny any receipt. They said they are merely a call center and have no way to "look" for a parcel. They said if it turns up I would receive notification approximately 6 weeks later.

I also wanted to correct the shipping label and was told not to add "building" to Capital and not to add "United Kingdom Visas and Immigration" but to just leave it at UKVI, as written in the guide and form.

This stinks! Might I say without fear of hurt feelings that so far my British experience is that everyone I have spoke to in the UK is super unhelpful!?

Respectfully, Stef

PS. No more passport and no more Mum's passport. Gone. Not to mention my credit card information on the payment form. . .