Hi all,

I would like to know what is knowledge management all about?
What is the kind of activities kpo's are involved in? Also how is knowledge management related to human resource?

Hope you would help me
Thanks

I've reached out as as to leverage the expertise of my subject matter experts but, alas, they offer no more than "wtf's a kpo?".

Sounds like something dreamt up by those Management Consultant types.....

A manager who actually knows what they are doing?

Management consultant to client: you have two ears and one mouth. Maybe you should listen more and talk less.

Client to management consultant: you have two legs and one brain. Maybe you should stop over-thinking things and **** off.

Imagine a company where Joe is about to retire. Joe has been with the company for years. He knows all the clients and what they like. He knows all the vendors and which one is good at what. He even knows the exact spot to kick the big press in the shop when it won't start up on a Monday morning.

He is about to retire. How are you going to ensure the rest of the company learns what Joe knows?

This is knowledge management.

Although you are easily much more succinct. Here is the old favourite:

A shepherd was herding his flock in a remote pasture when suddenly a brand-new BMW advanced out of the dust cloud towards him. The driver, a young man in a Broni suit, Gucci shoes, Ray Ban sunglasses and YSL tie, leaned out the window and asked the shepherd, "If I tell you exactly how many sheep you have in your flock, will you give me one?"

The shepherd looked at the man, obviously a yuppie, then looked at his peacefully grazing flock and calmly answered, "Sure."

The yuppie parked his car, whipped out his notebook and connected it to a cell phone , then he surfed to a NASA page on the internet where he called up a GPS satellite navigation system, scanned the area, and then opened up a database and an Excel spreadsheet with complex formulas. He sent an email on his Blackberry and, after a few minutes, received a response. Finally, he prints out a 150-page report on his hi-tech, miniaturized printer then turns to the shepherd and says, "You have exactly 1586 sheep."

"That is correct; take one of the sheep." said the shepherd. He watches the young man select one of the animals and bundle it into his car.

Then the shepherd says: " If I can tell you exactly what your business is, will you give me back my sheep?"

"OK, why not." answered the young man.

"Clearly, you are a consultant." said the shepherd.

"That's correct," says the yuppie, "but how did you guess that?"

"No guessing required." answers the shepherd. "You turned up here although nobody called you. You want to get paid for an answer I already knew, to a question I never asked, and you don't know crap about my business. Now give me back my dog."

I googled the term and was baffled by the returns. You explain in much more succintly. Ever considered a career in management consulting?

Isn't it just CRM

I often get paid to tell people stuff they already know. I'm working for a client now who came to me wanting information he already has.

How do you sleep at night?

On my back, with my mouth open. I have bruising on one side.

How come, if the man from Andersen counted the dog as a sheep, the flock count was right?

It's an old joke.....not inconcievable that the Anderson of the Arthur variety could of been auditing.....