Robinsons International
Apr 12th 2011 | 3:02 am
#1
Thread Starter
Just Joined
Joined: Apr 2011
Posts: 10
Robinsons International
Bad times, all looked good when they packed. One box completely lost, one bicycle suspension fork crushed. Lots of the items were damp when I opened them.
The one box they lost was a specialist part made by one person in this world. They would pay to have it replaced but not for the postage. I ended up buying the part at 217 pounds, shipping was 70 pounds and then a nice COD on the door of $60.
I have given up waiting for answers and have paid for repairs to my bicycle and replacing the lost parts.
It's been a month since submitting my claims, allegedly they use RSA insurers (Royal Sun Alliance). I do not hold my breath and will have to write off 500 pounds in damages all though I had taken out insurance with them.
They promise you the world, scare you into taking useless insurance and then give you real poor service when it goes wrong.
I would not use Robinsons International ever again and hope this serves as a warning to others that might want to use them.
Regards
DieterG
The one box they lost was a specialist part made by one person in this world. They would pay to have it replaced but not for the postage. I ended up buying the part at 217 pounds, shipping was 70 pounds and then a nice COD on the door of $60.
I have given up waiting for answers and have paid for repairs to my bicycle and replacing the lost parts.
It's been a month since submitting my claims, allegedly they use RSA insurers (Royal Sun Alliance). I do not hold my breath and will have to write off 500 pounds in damages all though I had taken out insurance with them.
They promise you the world, scare you into taking useless insurance and then give you real poor service when it goes wrong.
I would not use Robinsons International ever again and hope this serves as a warning to others that might want to use them.
Regards
DieterG
Apr 12th 2011 | 4:32 am
#2
Joined: Feb 2006
Posts: 10,630
From: Red Deer, Alberta
Re: Robinsons International
You are unfortunately not the first with similar experiences from Robinsons.
Apr 12th 2011 | 4:43 am
#3
Don't call me MOM!!
Joined: Jan 2011
Posts: 665
From: Airdrie, Alberta
Re: Robinsons International
Hi, sounds very like the experience we are having with PSS.
Our son's pine bed was totally trashed when they reassembled here. We had a number of items broken due to bad packing, plus we now have deep scratches in our lovely teak garden table (they also snapped the matching garden parasol). We have had the claim in almost 2 months and despite numerous emails and phone calls still have heard nothing.
Feel the same as you, £500 down the drain. Not impressed with PSS and def wouldn't recommend.
Our son's pine bed was totally trashed when they reassembled here. We had a number of items broken due to bad packing, plus we now have deep scratches in our lovely teak garden table (they also snapped the matching garden parasol). We have had the claim in almost 2 months and despite numerous emails and phone calls still have heard nothing.
Feel the same as you, £500 down the drain. Not impressed with PSS and def wouldn't recommend.
Apr 12th 2011 | 4:50 am
#4
Joined: Feb 2006
Posts: 10,630
From: Red Deer, Alberta
Re: Robinsons International
Apr 12th 2011 | 5:45 am
#5
Thread Starter
Just Joined
Joined: Apr 2011
Posts: 10
Re: Robinsons International
It's a shame, should not have bothered with insurance and just payed my own damages, would have been cheaper. I will make sure to send the head honcho a link to some of these happy threads....lol
Apr 12th 2011 | 6:22 am
#6
Moderαtor Emeritus
Joined: Sep 2003
Posts: 30,771
From: Upstate South Carolina
Re: Robinsons International
Apr 12th 2011 | 7:08 am
#7
Thread Starter
Just Joined
Joined: Apr 2011
Posts: 10
Re: Robinsons International
sadly it's all fact, not slander, what can they do legally, freedom of speech etc 
Apr 12th 2011 | 7:31 am
#8
Moderαtor Emeritus
Joined: Sep 2003
Posts: 30,771
From: Upstate South Carolina
